Ifunanya Egbombah (Iphie)

Hello, I am IFY for short and I respond immediately👋🏽.

Feeling OVERWHELMED by endless CUSTOMER QUERIES and TASKS? Take a deep breath, and let me handle it all! I’ll provide the support you need, so you can focus on what truly matters!

Ify is a dedicated Customer Support Specialist and Executive Assistant with over five years of experience in Health and Wellness, E-commerce, Banking, Telehealth, and SaaS industries. My mission is to deliver exceptional customer success and administrative support, ensuring tailored solutions that exceed client expectations.

✨Proven Track Record:

Client Onboarding Excellence: I excel in seamless client onboarding, ensuring a smooth transition and confident use of products.

CRM and Software Mastery: Proficient in Salesforce, HubSpot, Zendesk, Airtable, Notion, Freshdesk, and more, driving efficiency and enhancing customer interactions.

Strategic Achievements: Increased customer onboarding success by 35%, achieved a 93% customer satisfaction score, and reduced churn rates by 30%.

Versatile Expertise:

Healthcare/Medical Skills: Experienced in medical terminology, patient documentation, scheduling, and EMR systems.

Technical Support: Proven ability to resolve complex technical issues promptly.

Project Management: Skilled in planning, executing, and overseeing projects for successful outcomes.

Account Management: Cultivating robust client relationships and promptly addressing inquiries.

✨Key Skills:

Medical Terminology & Patient Documentation

CRM Mastery (Salesforce, HubSpot, Zendesk, etc.)

Software Proficiency (Microsoft Office, Google Workspace, Notion, Trello, Jira)

Technical & Product Support

Empathy & Persuasive Communication

✨Why Choose Me:

Results-Driven: Committed to delivering tangible results and ensuring client satisfaction and retention.

Adaptability: Thrives in dynamic environments, quickly adapting to technological and industry changes.

Clear Communication: Effective communication at the core of my customer success strategy.

Continuous Learning: Staying abreast of the latest industry developments to provide cutting-edge solutions.

Availability: I am available to work flexible hours to meet the needs of clients across different time zones. I am flexible and can adapt to changing requirements and work schedules, making me an ideal choice for clients with unpredictable workloads.

✨Education:

Bachelor's degree in Biology Education

Master's degree in Data and Information Science

✨Let's Connect:

I am eager to bring my expertise to your team and contribute to the success of your customers. Let's connect to discuss how my skills can positively impact your customer success strategy.