Ibeh Donald Lemchukwu

IBEH DONALD LEMCHUKWU 21 Bright Street, Aba, Abia State, Nigeria - - [Date] The Hiring Manager [Name of company] [Address of company] Application for the Position of Chat Operator/Virtual Assistant/Social Media Manager Dear Sir/Ma, I am excited to apply for a position within your organization that aligns with my expertise as a Chat Operator, Virtual Assistant, or Social Media Manager. With 9 years of teaching experience and hands-on skills in digital communication, customer support, and content management, I bring a rare combination of clear communication, organizational excellence, and creativity. As a Chat Operator, I excel at responding promptly and accurately to customer inquiries, maintaining a friendly yet professional tone, and ensuring every interaction enhances customer satisfaction. My fast typing skills, attention to detail, and active listening make me highly effective in resolving concerns quickly and efficiently. In my role as a Virtual Assistant, I am proficient in Microsoft Office Suite, internet applications, and productivity tools, allowing me to manage schedules, handle emails, coordinate tasks, and maintain accurate records with precision. I adapt quickly to new technologies and can work independently or as part of a team to meet deadlines without compromising quality. As a Social Media Manager, I combine creativity with strategy to create engaging content, manage online communities, and track engagement to grow brand presence. My skills in writing, editing, and visual content creation ensure consistent, impactful communication that resonates with audiences. I take pride in being reliable, resourceful, and customer-focused, with a proven ability to work under pressure and deliver results. I am confident that my combination of skills and dedication would make me a valuable asset to your team. I have attached my resume for your review. Thank you for considering my application. I look forward to the opportunity to discuss how my expertise can contribute to your organization’s growth and success. Warm regards, Ibeh Donald Lemchukwu D IBEH DONALD LEMCHUKWU Professional Summary Contact 21 Bright Street, Aba, 450261, Abia State, Nigeria. Resourceful and detail-oriented professional with 9 years of teaching experience and proven expertise in chat support, virtual assistance, and social media management. Skilled in clear communication, fast and accurate typing, content creation, and customer engagement. Adept at managing multiple tasks, meeting deadlines, and adapting quickly to new tools and trends while maintaining a customer-first mindset and delivering highquality results. Professional Experience -- Skills  Excellent written and verbal communication skills  Customer inquiry handling (chat, email and voice) Strong interpersonal skills and active listening ability   Conflict resolution and complaint handling  Fast and accurate typing skills  Proficient in Microsoft Office and CRM tools  Live chat platform and social media management Multitasking and time management Proofreading and content editing Ability to work under pressure and meet deadlines Tech-savvy and quick learner Team player with ability to work independently      Hobbies Reading, writing, blogging, social media engagement, learning new skills online and volunteering. Customer Service Representative − Sept 2022 to July 2025 Bishop Otubelu Juniorate – Enugu, Enugu State, Nigeria.  Responded to customer inquiries via email and chat with accuracy and professionalism.  Resolved complaints promptly, improving satisfaction ratings  Maintained customer records using digital tools and CRM software Educator (Teacher) − Sept 2018 to Aug 2022 Royalties International Christian School – Aba, Abia State, Nigeria.  Planned and delivered engaging lessons in a supportive classroom environment  Assessed student performance and provided individualised guidance Educator (Teacher) − April 2013 to Aug 2018 Mayfield Secondary School – Aba, Abia State, Nigeria.  Fostered academic growth through tailored lesson plans and support  Provided academic and behavioural counseling to students Education Higher National Diploma (HND): Mechanical Engineering, September 2011 Akanu Ibiam Federal Polytechnic – Afikpo, Ebonyi State, Nigeria. National Diploma (OND): Mechanical Engineering, July 2007 Federal Polytechnic Nekede – Owerri, Imo State, Nigeria. West African Senior School Certificate (WASSCE): Science, June 2003 Modern Child College – Aba, Abia State, Nigeria. References Available upon request.