Honeylette Santos

ZERO TOLERANCE POLICY PROTECTING CLIENTS. PROTECTING US Key ZTP Violations 1 PRIVACY BREACH & INCORRECT INFORMATION Mishandling or exposing sensitive data. Screenshots, files, or credentials shared outside secure channels. Providing wrong client contact details 2 !**#*#! #$#!! MISCONDUCT Unprofessional behavior, ethical violations. Includes falsifying information or deliberate non-compliance. 3 INCORRECT DOCUMENT UPLOAD Uploading a document to the wrong program or client account. Uploading a document for multiple clients 4 INCORRECT PROCESS Enrolling a creditor in an incorrect program Incorrect Termination Creating an offer to an incorrect program SUSPICIOUS ACTIVITY Do not use any unapproved websites, applications, or tools to attempt to alter, falsify, or misrepresent time records. D NI M NI P E E K KEEP IN MIND 5 Every document, process, and detail reflects the trust our clients place in us. Accuracy and compliance protect both our clients and our reputation. Doublecheck before you upload or send. Protecting data means protecting our integrity.