Grace Amaka Ozoude

GRACE AMAKA OZOUDE Customer Support Specialist | Administrative Virtual Assistant. PROFESSIONAL SUMMARY. Results-driven administrative and customer support professional with over 10 years of experience delivering efficient office management, client relations, and operational support. Skilled in managing communications, resolving customer concerns, and improving workflow processes. Known for strong attention to detail, organization, and the ability to thrive in fast-paced, remote environments. CORE SKILLS & EXPERTISE: Customer Support (Email, Phone, Chat) Administrative & Executive Support Calendar & Schedule Management CRM Tools (Zendesk and similar platforms) Data Entry & Record Management Microsoft Office Suite (Word, Excel, PowerPoint) Communication & Interpersonal Skills Problem Solving & Conflict Resolution Time Management & Multitasking PROFESSIONAL EXPERIENCE Manager / Secretary Crystal Chambers (Wakil & Associates) Managed client communications, ensuring timely and professional responses Coordinated meetings, appointments, and office schedules Maintained confidential records and handled documentation Resolved client complaints efficiently, improving satisfaction Supported HR functions including onboarding and staff coordination Administrative Roles Various Organizations (Including Pikat Properties) Provided executive and administrative support to senior staff Managed data entry, reports, and document organization Handled customer inquiries and follow-ups Assisted in improving office processes and workflow efficiency KEY ACHIEVEMENTS Improved response time to client inquiries, enhancing customer satisfaction Successfully managed high-volume administrative tasks with accuracy Streamlined office processes for better efficiency and organization Built strong client relationships through professional communication. WHAT I BRING TO AN ORGANIZATION A strong customer-first mindset with proven service delivery Reliability, professionalism, and attention to detail Ability to work independently and within remote teams Proactive problem-solving and decision-making skills Commitment to delivering high-quality results consistently. EDUCATION Background in Business Administration (Including Postgraduate Qualification). TOOLS & TECHNOLOGY Microsoft Office (Word, Excel, PowerPoint) CRM Systems (Zendesk and related tools) Email & Communication Platforms (Outlook, Gmail, Slack) PROFESSIONAL VALUE STATEMENT I help businesses run smoothly by combining strong administrative expertise with excellent.