God'schoice Amede

SCENARIO 1: The Upset Customer Subject: Sincere Apology for Your Order – Immediate Resolution Dear Ms. James, Thank you for reaching out and for bringing this to our attention. I want to sincerely apologize for the frustration and disappointment this mix-up has caused, especially given the urgency of your friend’s wedding. We take full responsibility for the mistake, and I completely understand how upsetting this must be. Here’s what we will do to fix this immediately: Correct Item Shipment: We will send you the correct “Sunset Midi Dress” in size M today via express delivery, so it reaches you before the weekend. Refund Option: If you prefer, we can process a full refund of ₦8,500 right away instead. Our Token of Apology: As a gesture of apology, we would also like to offer you a 15% discount voucher for your next purchase. Please let us know which option you’d like us to proceed with—express replacement or full refund—and we’ll act immediately. Once again, I deeply apologize for the inconvenience. We value you as our customer and want to make this right quickly. Warm regards, God'schoice Amede U. Virtual Assistant to Joyce Oladeji Glow in Print Phone: - Email:-Website: www.glowinprint.com.ng SCENARIO 2: Business Inquiry Subject: Excited to Partner with Kemi Boutique – Wholesale Order Details Dear Kemi, Thank you so much for reaching out and for your interest in our Urban Chic Collection. We’re truly excited about the possibility of working with your boutique in Abuja and appreciate you considering us among your suppliers. To answer your questions: Wholesale Prices: Yes, we do offer wholesale pricing for bulk orders. Based on your budget of ₦200,000, we can create a tailored package that includes the 20 pieces you mentioned (5 each of S, M, L, XL, with a mix of tops and dresses). Minimum Order: Our wholesale orders typically start from 15 pieces, so your request qualifies. Shipping to Abuja: Absolutely! We ship nationwide. Delivery to Abuja usually takes 2–3 working days, and we can also arrange express shipping if needed. Next Step: To help us serve you best, could you kindly confirm if you’d like us to prepare a curated wholesale catalog with available designs in your requested sizes and within your budget? Once you approve, we’ll send an invoice and schedule prompt shipping. We’re excited about the chance to see our collection in your boutique and look forward to building a strong business relationship with you. Warm regards, God'schoice Amede U. Virtual Assistant to Joyce Oladeji Glow in Print Phone: - Email:-Website: www.glowinprint.com.ng SCENARIO 3: Emergency Situation Subject: Urgent Support for Your Rose Gold Evening Dress Order Dear Blessing, Thank you for calling and explaining your situation earlier. I completely understand how stressful this must feel, especially with your sister’s wedding coming up so soon. Please rest assured, we’re treating this as a priority and will do everything possible to help. Here’s what we’re doing right away: Courier Escalation: We’ve already contacted the courier company to escalate your delivery. We are pushing for your dress to leave Lagos today for express dispatch to Port Harcourt. Express Option: If the courier cannot guarantee on-time delivery, we’ll arrange a direct express service (at no extra cost to you) to make sure the dress reaches you before Saturday. Backup Alternative: In the unlikely event that delays continue, we can provide you with an alternative evening dress in Rose Gold shades from our collection, which we can ship via same-day express to Port Harcourt. I will personally follow up with the courier today and tomorrow, and I’ll keep you updated until the dress is safely in your hands. You have my direct line if you need immediate updates: [Your Phone Number]. Blessing, I know how important this is, and we’ll do everything possible to ensure you look perfect for your sister’s wedding. Warm regards, God'schoice Amede U. Virtual Assistant to Joyce Oladeji Glow in Print Phone: - Email:-Website: www.glowinprint.com.ng SCENARIO 4: Quality Concern FACEBOOK MESSAGE: Hi Sarah, Thank you so much for reaching out and for sharing your honest feedback about the Boho Chic Blouse. I truly appreciate that you love the design, and I completely understand your concern about the fabric—it’s important to us that our customers feel satisfied and confident in what they receive. To clarify: the blouse is made from a lightweight polyester blend, which gives it a flowy look in photos. Depending on lighting and styling, it may appear more like a cotton blend online. That said, your feedback is valuable, and we’re constantly working to make our product descriptions and photos as clear as possible. Here’s what we can do for you: Exchange Option: If you’d prefer a thicker cotton-style blouse from our collection, we’d be happy to exchange it for another design at no extra cost. Refund Option: If you feel the blouse isn’t what you expected, we can process a refund of ₦6,800 once the item is returned. Discount Offer: If you’d like to keep this blouse despite the difference, we’d love to offer you a 10% discount code for your next order as a token of appreciation. We care deeply about your experience, Sarah, and we’d love to make this right. Please let me know which option feels best for you, and we’ll take action immediately. Warmly, God'schoice Amede U. Virtual Assistant to Joyce Oladeji Glow in Print Phone: - Email:-Website: www.glowinprint.com.ng SCENARIO 5: Influencer Partnership Hi Maya, Thank you so much for letting us know right away—and I’m really sorry about the tear on the Trendy Two-Piece Set. We want your content to look flawless, so we’ll fix this immediately. Here’s what we’ll do: Replacement Shipment: A brand-new set will be shipped to you today via express delivery so it arrives before your planned photoshoot. Backup Option: If delivery timing is too tight, we can also arrange a different trendy set from our collab line as a backup, just in case. Follow-Up: I’ll personally track your shipment and keep you updated until it’s in your hands. We’re excited to see your creative content and don’t want this little hiccup to slow us down. Thank you again for your professionalism—we truly value this collaboration and can’t wait to see your styling magic. Warmly, God'schoice Amede U. Virtual Assistant to Joyce Oladeji Glow in Print Phone: - Email:-Website: www.glowinprint.com.ng