Glory Nkpe
$15/hr
Customer Service Specialist for phone , email, and live chat,
- Reply rate:
- -
- Availability:
- Full-time (40 hrs/wk)
- Age:
- 37 years old
- Location:
- Abuja, Abuja, Nigeria
- Experience:
- 4 years
HELLO,
IT'S GOOD TO HAVE YOU HERE.
I'M GLORY NKPE,
A CUSTOMER SERVICE REPRESENTATIVE
WHO IS SKILLED IN EMAIL, PHONE, AND
ONLINE CHAT SUPPORT, CUSTOMER
LOYALTY, ETC.
I AM A GOOD SET OF HANDS WHEN IT COMES
TO MULTITASKING.
I HAVE OVER 3 YEARS OF EXPERIENCE AS A
CUSTOMER SERVICE REPRESENTATIVE.
KINDLY CLICK ON THIS COVER PHOTO TO
GO THROUGH THE SLIDES TO VIEW MY
SKILLS AND WORK SAMPLES.
CHECK OUT THE
SKILLS I HAVE
TO OFFER
1. CUSTOMER SERVICE.
2. ANSWERING PRODUCT QUESTIONS
3. ATTENTION TO DETAIL.
4. CUSTOMER CARE.
5. ACTIVE LISTENING.
6. CUSTOMER RELATIONSHIP MANAGEMENT.
7. TELEPHONE SUPPORT.
8. ONLINE CHAT SUPPORT.
9. EMAIL SUPPORT.
10. TROUBLESHOOTING.
11. ESCALATION AND RESOLUTION.
12. TICKET CREATION AND MANAGEMENT.
13. CUSTOMER LOYALTY MANAGEMENT.
THE AMAZING THING ABOUT
HAVING SKILLS IS THE
ABILITY TO SHOW HOW
BEST YOU KNOW THEM.
KINDLY VIEW MY OTHER
SLIDES TO SEE SOME OF
MY WORK SAMPLES.
CREATING AND ASSIGNING A CUSTOMER'S TICKET TO A TEAM
MEMBER ON TRELLO
LIVE-CHAT SUPPORT MESSAGE SET UP ON INTERCOM
CREATING A CUSTOMER'S TICKET USING HUBSPOT
RESPONDING TO A CUSTOMER'S COMPLAINT USING HUBSPOT
LOGGING A CUSTOMER'S CALL ON HUBSPOT
OPENING AND SOLVING A CUSTOMER'S TICKET VIA
ZENDESK
CREATING AND ASSIGNING A CUSTOMER'S TICKET TO A TEAM
MEMBER ON TRELLO
THE CRM TOOLS I USE TO
COMMUNICATE WITH
CUSTOMERS AND TEAM
MEMBERS ARE
SLACK
HUBSPOT
ZENDESK
INTERCOM
TRELLO
GOOGLE
WORKSPACE
AS A MEMBER OF
YOUR TEAM, I WILL
WORK HAND IN HAND
WITH ALL TEAM
MEMBERS TO
ACHIEVE A COMMON
GOAL WHICH IS THE
SUCCESS OF YOUR
