Hi,
We are so sorry this happened. Please accept our apologies.
We are not taking this incident lightly and appropriate action will be done. We will recall the VA assigned to you and will subject her to coaching ang more training. We will arrange for an immediate replacement. We have a line up of highly capable and experienced VAs who are committed and committed to help you.
Please let us know your convenient day and time to discuss this matter and the transition with the replacement VA. We will make sure that the VA assigned to you will be a perfect fit to your business needs.
Thank you,
Gerome
“There have been some scheduling issues between my VA and myself. It seems that she doesn’t want to follow up with all my appointments. This has already caused me to lose a client. What is going to be done about this?”