e-Channel
a tour of new features in CMS GSSCKL
By Firdous Annuar
introducing
e-Channel Initiative
Few enhancement being introduce to our shop
Mitigate Risk
Productivity
Efficiency
Result
Features to safeguard the interest of all parties
Paper activities is the #1
issue haunting CMS which
control is a very
challenging feat. Reducing
it would be beneficial in
terms of tightening the
control itself.
Design, organize, and collaborate
Getting started – Tactical goals
A lot of previous audit finding was
basically due to lack of control in
paper base activity.
Eliminating the issue is definitely be
a must . But how should we do it
without compromising client and
stakeholder?
Country
Countries affected by
paper base activity
Malaysia
Taiwan
UK
100% 100%
100%
80%
Qatar
Client
70%
70%
60%
CMS GSSCKL
40%
20%
0%
Paper Activity
Stakeholder
E-Channel to benefit all parties
Productivity Efficiency
Migrate from legacy WITHOUT
COMPROMISING ANY RISK FACTOR BUT
INCREASING AND TIGHTENING IT
Old way of processing instruction
Branch receive instruction from client, then they fax it through to processing unit
Processing unit receive, validate then pass
it to the processor to be inputted into the
system
Through e-channel
Image will be scanned and feed to the TP system
Thus saving precious TAT, minimal intervention,
Image base processing
CLEAN PROCESSING
Result
.
Increase processing TAT
.
Increase productivity
.
Client satisfaction
.
Error reduction
Exceptional delivery experience
Result
Clean
workstation
Greener office space
Productive
workplace
No more audit issue
on paper control
AUDIT
2010
2011
E-Channel has been drive throughout our product centric
area for an approximately 90%
Our main goal for 2012 is going for 100%
paperless environment processing centre!
CASH MANAGEMENT
OPERATIONS, GSSCKL
e-Channel
Creative &
Innovative
Way of the future