Festah Inomo

HELLO! MEET FESTAH, YOUR STRATEGIC EXECUTIVE ASSISTANT ABOUT ME: I’m Festah Gogo Inomo I streamline your workflow by taking on the administrative load you shouldn’t be doing-so you can focus on leading, scaling, and taking high-impact initiatives that drive business growth. With over 3 years of experience, I have supported fast-paced executives while providing exceptional customer service that drove brand loyalty & retention along with seamless administrative support that ensures every details is handled with professionalism, precision and care in a timely manner. say goodbye to drowning in task and cheers to staying ahead. MY SKILLS AND EXPERTISE HARD SKILLS Calendar Management Travel Coordination File Management Project management Social media mgt Tech- Savvy Research & Data Entry Correspondence Handling SOFT SKILLS Proactive communication Confidentiality Collaboration Self management Problem Solving Prioritization Critical thinking CALENDAR MANAGEMENT CALENDAR MANAGEMENT USING CALENDLY PROJECT COLLABORATION ON MONDAY.COM 💡 I introduced a new project management system to track and measure progress, which was first for the organization and greatly enhanced project efficiency. PROJECT COLLABORATION USING TRELLO CREATION OF A TRAVEL PACK TRAVEL COORDINATION USING AIRBNB MEETING COORDINATION 1ST RESEARCH AND DATA ENTRY 💡 Conducted market research that delivered clarity, prevented poor decisions, reduced costs, and boosted profitability in the vacation rentals sector. 2 ND RESEARCH AND DATA ENTRY CUSTOMER SUPPORT 💡 Resolved customers concerns, coordinated speedy deliveries & analyzed customer feedback to enhance service quality which led to consistent referral driven sales. INBOX MANAGEMENT (BEFORE) INBOX MANAGEMENT (AFTER) 💡 I successfully managed my client's inbox by deleting outdated emails, unsubscribing from newsletters, and organizing emails into labels. This led to reduced clutter and increased efficiency. SOCIAL MEDIA MANAGEMENT 💡 I contributed on content strategy and managed scheduling and posting that boosted awareness and drove engagement contributing to a successful, packed out-event. MANAGING CORRESPONDENCE TEAM COLLABORATION ON SLACK CREATING AUTOMATIONS WITH ZAPIER CERTIFICATIONS: CERTIFICATIONS: CERTIFICATIONS: CERTIFICATIONS: CERTIFICATIONS: CERTIFICATIONS: TOOLS/ SOFTWARE I USE: Google Workspace Zendesk Hootsuite Tripit Zapier MS office Monday.com Canva Asana Notion Communication Trello Zoom Expedia Google meet Freshdesk Slack Why You Should Hire Me: I’m a proactive communicator who ensures clarity and consistency in all interactions. I bring a solutions-oriented mindset, tackling challenges with creativity and efficiency. With strong work ethics, I consistently deliver tasks on time and with high quality. I’m a customer support expert, skilled in resolving issues and enhancing client satisfaction. I thrive in collaborative environments, contributing positively to team goals. I take full ownership of my professional growth, always learning to stay ahead FACT: I have successfully supported founders, entrepreneurs and business leaders across education, Technology and Faith based organizations and I’ve driven customer loyalty and retention through providing exceptional customer service. REVIEW: Festah has been an invaluable member of our team as an Administrative Assistant. Her exceptional work ethics, attention to detail, and dedication to delivering high-quality results have been outstanding. Freedom Godwin (Best Dynamic Future Academy) I hired Festah as customer service Rep. supporting our business remotely to resolve customers' queries from our various online platforms. She did a great job. she proved reliable, timely and responsive. Highly recommend. (Samuel Agbegho, CEO Evergratt Technologies) Let's Work Together LinkedIn: http://www.linkedin.com/in/festah-inomo WhatsApp: - Email:-