Favour Okoh

PORTFOLIO FAVOUR IVIE OKOH FAVOUR IVIE OKOH - EXECUTIVE ADMIN ASSISTANT PORTFOLIO Hello..... I’M FAVOUR Welcome to my portfolio! I am a professional Executive Admin Assistant and Customer Support Representative, dedicated to enhancing your business operations and customer relationships. As an Executive Admin Assistant, I handle tasks like calendar management, email coordination, travel arrangements, data entry, content creation and admin operations. I also use CRM tools to manage customer interactions. In customer support, I provide timely, efficient, and accurate service to ensure client satisfaction. Let me help you save time, boost productivity, and grow your business. FAVOUR IVIE OKOH - EXECUTIVE ADMIN ASSISTANT PORTFOLIO WORK EXPERIENCE CERTIFICATIONS Udemy Executive Admin Assistant Young Men Of Distinction Customer Care Specialist Baltimore Real Estate 2024\11 – Present | West Palm Beach, FL, United States 10/2024 – present Professional Diploma of Virtual Executive Assistant June 12, 2024 DIGITAL WITCH Demand IT Skills Training. July 15, 2024 Maryland, Baltimore, United States Administrative Assistant Graphizhub Global Limited LLC 2023/08 – present Lagos, Nigeria, Remote Sales Representative Ozil's Business World 2019/03 – 2020/04 Benin, Nigeria ALX Virtual Assistance September 3, 2024 FAVOUR IVIE OKOH - EXECUTIVE ADMIN ASSISTANT PORTFOLIO SOFT SKILLS Clear and concise verbal and written communication Active Listening Quick-thinking and effective resolution of customer issues Ability to prioritize tasks and manage deadlines efficiently Multitasking without compromising quality Strong focus on customer satisfaction and experience Empathy and patience in customer interactions Ability to adjust to changing workflows and demands Flexibility in handling new tools or processes Strong organizational skills in managing multiple tasks Attention to detail in all aspects of work TECHNICAL SKILLS Calendar and Schedule Management Email and Communication Management Travel Coordination Data Entry and Database Management Social Media Management and Scheduling Content Creation (e.g., blogs, social posts, newsletters) Handling Customer Inquiries and Support Requests Issue Tracking and Resolution Providing Technical and Product Support Proficient in CRM Software (e.g., Salesforce, HubSpot, Zoho) Managing Customer Interactions and Data Newsletter (Mailchimp) Reporting and Analyzing Customer Trends Proficient in Microsoft Office (Excel, Word, PowerPoint) Google Workspace (Docs, Sheets, Calendar) LLM Tools: ChatGPT, Notion AI, GitHub Copilot Project Management Tools (e.g., Trello, Asana, Monday.com) FAVOUR IVIE OKOH - EXECUTIVE ADMIN ASSISTANT PORTFOLIO EXPERTISE Administrative Assistance Executive Assistance Customer Support Travel Itinerary Management Email Management Calendar Organization Task Management Social Media Management Content Creation and Scheduling Data Entry and Database Management CRM Management (e.g., Salesforce, HubSpot, Zoho) Customer Interaction and Relationship Management Project Management (e.g., Trello, Asana, Monday.com) Time Management and Prioritization Document Preparation and Management Virtual Team Collaboration FAVOUR IVIE OKOH - EXECUTIVE ADMIN ASSISTANT PORTFOLIO SOFTWARE PROFICIENCY WORK SAMPLES - LEAD GENERATION FAVOUR IVIE OKOH - EXECUTIVE ADMIN ASSISTANT PORTFOLIO FAVOUR IVIE OKOH - EXECUTIVE ADMIN ASSISTANT PORTFOLIO Sample of Ticket Creation in HubSpot FAVOUR IVIE OKOH - EXECUTIVE ADMIN ASSISTANT PORTFOLIO PREVIOUS TASKS ON CALENDER MANAGEMENT FAVOUR IVIE OKOH - EXECUTIVE ADMIN ASSISTANT PORTFOLIO PREVIOUS TASK ON CUSTOMER SUPPORT Due to space limitations, I’m unable to upload the complete work directly here. However, for a more comprehensive view of the tasks I’ve completed in customer success, I’ve compiled all relevant documents and details in a Google Drive folder. This includes my work on managing customer inquiries, ensuring satisfaction, and optimizing support processes. Please feel free to review my work through the link below: https://docs.go ogle.com/sprea dsheets/d/138_ 0F9vRkuKL21 gPL6IVztlsaIe RGECj6cHYnV D-zkE/edit? usp=sharing FAVOUR IVIE OKOH - EXECUTIVE ADMIN ASSISTANT PORTFOLIO PREVIOUS TASK ON RESEARCH CHART FAVOUR IVIE OKOH - EXECUTIVE ADMIN ASSISTANT PORTFOLIO CERTIFICATION FAVOUR IVIE OKOH - EXECUTIVE ADMIN ASSISTANT PORTFOLIO TESTIMONIALS/ RECOMMENDATIONS I’m delighted to recommend Favour, an outstanding administrative assistant who has been instrumental in streamlining our company's operations. Her exceptional organizational skills, impeccable attention to detail, and unwavering reliability have made a significant impact on our business. Favour is a valuable asset to any organization. - Victory, CEO, Graphizhub Global Limited LLC, Lagos, Nigeria" "Favour has been a revelation! As a busy professional, I was skeptical about outsourcing tasks to a virtual assistant. However, Favour's expertise, work ethic, and dedication have been a breath of fresh air. She has seamlessly managed my schedule, conducted thorough research, and provided invaluable support. If you're considering hiring a virtual assistant, look no further than Favour - you won't be disappointed!" FAVOUR IVIE OKOH - EXECUTIVE ADMIN ASSISTANT PORTFOLIO TESTIMONIALS/ RECOMMENDATIONS FAVOUR IVIE OKOH - EXECUTIVE ADMIN ASSISTANT PORTFOLIO Let’s Work Together Email- LinkedIn URL Favour Ivie Okoh