Farith Ahamed S

FARITH AHAMED Process Associate Talented Consultant with excellent client oversight, issue resolution and presentation skills. Highly effective at juggling multiple tasks and Contact Address projects. 2/118 Mayabazar St,Pappireddipatti Work History PO&TK,Dharmapuri-Dt, 2018-01 - Process Associate Tamilnadu- India, 636905 Current Tata Consultancy Service Ltd, Chennai, Tamilnadu Phone Used Microsoft Word and other software tools to - create documents and other communications. E-mail Worked flexible hours; night, weekend, and holiday - shifts. Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting. 2017-05 - Process Associate 2017-12 Tech Mahindra Ltd, Chennai , Tamilnadu LinkedIn www.linkedin.com/in /farith-BT786 Skills Boosted customer experiences by delivering superior customer service, issue resolution and Planning and Coordination merchandising. Very Good Answered constant flow of customer calls with minimal wait times. CRM Executive Collected customer feedback and made process Very Good changes to exceed customer satisfaction goals. Microsoft Outlook, Word Education 2012-01 and Excel SSLC: English & Mathematics State Board Very Good Fiber to the premises (FTTP) GPA:- State Board GPA:- - Excellent HSC: Biology & Mathematics Bachelor of Arts: English Language & Data analysis tools Excellent Flexible & Adaptable 2017-01 Literature Excellent Periyar University GPA: 62 Customer service Excellent Certifications Quality checks 2016-01 Participated in the Soft Skills Training Conducted by Infosys BPO Ltd. 2016-08 Participated in the International workshop on “Innovation ideas in English Language Teaching” 2017-11 “Pat on back Award” [Teach Mahindra Ltd] Interests Swimming Video games Cricket Additional Information Place:Date: Excellent Process Improvement Excellent