Faith Chemtai
$8/hr
GenAI-certified VA delivering smarter support, cleaner workflows, and happier clients.
- Reply rate:
- 100.0%
- Availability:
- Full-time (40 hrs/wk)
- Location:
- Nairobi, Kenya, Kenya
- Experience:
- 4 years
Customer Support Specialist
FAITH CHEMTAI
Email & Support Specialist
PROFILE
Customer Support Specialist with 3+ years of experience delivering high-quality service across
global markets.
METRICS
1 95%+ First-contact resolution
2 4.8★ satisfaction score
3 98% SLA adherence
4 <4 hour response time
SERVICES
1 Email & chat support
2 Escalation handling
3 Knowledge base creation
4 CRM management
CASE STUDY
Support Optimization: Reduced negative reviews by 60% through structured workflows.
