Eze Vivian

Career Portfolio EZE VIVIAN MUNACHI I am an Executive Admin Virtual Assistant and a Customer Support Specialist. An Executive VA trained in the use of CRM , Data entry, Calendar Management, Email Management, Lead Generation, and automation tools used in providing an organized and easy workflow of a system operation. About Vivian I'm Vivian, I treat your business like it's mine, and your priorities like they're my own. With hands-on experience managing CRM systems, coordinating appointments across time zones, organizing inboxes, handling data entry, and supporting teams remotely, I don't just complete tasks, I create systems that make work easier. I've managed a community of 700+ people, cleaned and maintained CRM contact lists, set up automated workflows, and kept operations moving smoothly, all remotely. If you need someone who takes ownership, communicates clearly, and gets things done without being micromanaged, that's exactly who I am. Precision, Productivity, Progress Core Skills Customer Support and Client Communication CRM Tools: Hubspot, Freshdesk, Zendesk Email Management and Inbox Organization Task Management: Monday.com Appointment Scheduling And Calendar Management Google Workspace (Docs, Sheets, Forms, Calendar) Data Entry and Contact List Management Workflow and Process Organization) Email Management and Inbox Organization A cluttered inbox can cause missed emails, delayed responses, and wasted time searching for important messages. My email management system solves this by organizing incoming emails into structured folders and automating sorting, ensuring priority messages stay visible. I also created reusable snippets that allow quick responses to common emails without rewriting messages each time. This system keeps the inbox organized, reduces manual work, and helps professionals respond faster and stay productive. A decluttered inbox Snippets Filters / Automations CRM Contact List Management Using HubSpot CRM, I organized and cleaned a 120-lead contact list to ensure all information was accurate and up to date. This improved lead tracking, streamlined client outreach, and enhanced the effectiveness of sales and marketing efforts. HubSpot_ContactNotes HubSpot_TasksList HubSpot_ContactList lead Capture Form I designed and implemented a lead capture form using Google Forms to collect client information efficiently. This streamlined the data collection process, increased the accuracy of client followups, and helped the client target their marketing campaigns more effectively. lead Capture Form Appointment Scheduling & Calendar Management I coordinated appointments and meetings across multiple time zones using Google Calendar . By carefully managing schedules and avoiding conflicts, I ensured all meetings occurred smoothly and on time, improving overall time management. Appointment Scheduling & Calendar Management Google Drive Declutter & Organization I reorganized a Google Drive account that was filled with scattered and hard-to-locate files by creating a clear folder structure and using color-coded labels for easy navigation. This made documents easier to locate, reduced time spent searching for files, and improved overall workflow. The new system ensures files are properly categorized, visually organized, and easy to maintain going forward. Before Now Task Management I used Monday.com to create and manage project workflow boards, organizing tasks, setting deadlines, and tracking progress to keep projects structured and easy to follow. This improved team coordination, reduced missed tasks, and increased overall productivity. Task Progress Tracking View Detailed Task Management Panel Task Management Board Workflow Automation Setup – Monday.com Data Entry Projects I have hands-on experience organizing and managing business data using Google Sheets and Excel. My work includes entering customer order details, tracking delivery and payment status, formatting spreadsheets professionally, and maintaining accurate, structured records. I use formatting tools, currency settings, and conditional formatting to improve clarity and efficiency. Customer Orders Management(Before) Customer Orders Management (Now)) Get in touch Phone - Email - Address Enugu, Enugu State, Nigeria.