Esmeralda Flores

The Manager: I am delighted to express my enthusiasm to land in a job with your company. With 18 years of experience in the BPO and Call Center industry, I bring a strong foundation in Sales, Collections, Claims Processing, Fraud Analysis, and Customer Service. A key part of my background includes working with U.S.-based clients for different accounts like Financial Accounts (Bank and Investments), Insurance Claims and Collections, hotel and travel bookings through call center operations, where I assisted customers with reservations, itinerary changes, cancellations, and special requests, submitting requests like withdrawals, checking suspicious transactions, updating information, checking statuses of requests and many more —ensuring excellent service and satisfaction in a fast-paced, high-volume environment. Beyond my corporate experience, I’ve also spent over 10 years leasing rooms and flats in Dubai, where I managed both online marketing and face-to-face transactions. This gave me valuable insights into customer acquisition, negotiations, and personalized service delivery. I previously owned and operated a car rental business in the Philippines, which I successfully managed for several years before closing it last year. This entrepreneurial experience strengthened my skills in client management, digital marketing, and daily business operations, all of which continue to add value in customer-focused roles. As a Virtual Assistant, I’ve delivered services such as cold calling, appointment setting, data entry, and general administrative support. These roles required me to work independently, stay organized, and consistently produce high-quality results in remote settings.I see myself contributing to your team's long-term success by: • Leveraging cross-industry experience to enhance customer satisfaction, streamline processes, and support key business objectives • Applying proven sales and marketing strategies from my entrepreneurial background to generate leads and close deals • Delivering reliable and efficient virtual support to keep operations running smoothly • Sharing insights and best practices with team members to foster collaboration and continuous improvement • Remaining adaptable and proactive, ready to take on a variety of tasks as business needs evolve What excites me most about this opportunity is the chance to combine my corporate, travel services, and entrepreneurial experience in a new environment—where I can continue learning, make meaningful contributions, and support a growing organization with long-term goals. Regards, Esmeralda Flores