Eno Oyibo Oparah

Portfolio of Operations & Business Support Specialist Driving efficiency and fostering growth through strategic operational leadership. Connect Today View My Work About Me: Driving Operational and Business Excellence With over a decade in operations and business support, I excel at streamlining processes and boosting team performance across diverse industries. My passion lies in transforming challenges into measurable improvements. I bring a proven track record of leadership and innovative problemsolving to every project. Let's build a more efficient, streamlined and successful future. Core Competencies & Skills Operations Management Business Support Strategic Planning & Execution Administrative leadership Team Leadership Stakeholder communication Process Optimization & Workflow Automation Vendor Management KPI Tracking & Performance Reporting Executive Assistance & Calendar Management Budget Monitoring & Resource Allocation Document Drafting & Presentation Design Policy & Compliance Support Email & Inbox Management Standard Operating Procedure (SOP) Development Client & Vendor Liaison Team Training & Staff Onboarding Research & Data Compilation Service Quality Monitoring (CSAT, NPS CRM Administration (Salesforce, HubSpot, Intercom) improvement) Customer Relationship Management Technical Tool Setup & Integration (Airtable, Report Preparation & Data Entry Accuracy miniExtensions, Zendesk) Project Coordination Cross-functional collaboration Timeline, budget management & Resource Allocation Performance Tracking & KPI Monitoring Data Analysis & Reporting Project Planning & Scheduling Task Prioritization Stakeholder Engagement & Communication Milestone Tracking & Reporting Risk Assessment & Mitigation Documentation & Process Mapping Change Management Support Tools & Methodologies MS Excel, JIRA, Smartsheet, CRM Professional Experience Highlights Team Leadership & Efficiency System Implementation Cost Savings & Negotiation Customer Satisfaction Lead a team of 20 Spearheaded the Managed critical vendor Coordinated complex operations support successful implementation relationships and led cross-departmental specialists to improve of a new ERP system, contract negotiations, projects that directly efficiency by 35%, achieving a 20% faster resulting in $50,000 in contributed to an 8% significantly reducing costs reporting cycle and annual savings without increase in customer and enhancing service improving data accuracy compromising quality. satisfaction scores within delivery for key clients. across departments. six months. Key Projects & Achievements End-to-End Customer Access Management Process Optimization Streamlined Business Support to delays, inconsistent records, and security risks. Challenge: Trade partners faced persistent device- Sales Application Administration & Troubleshooting Challenge: Manual customer access creation was leading Action: Designed and implemented a streamlined process linking issues during new activations, causing sales for handling requests from the channels development delays. team to final user access creation. Introduced a Action: Led a rapid response initiative, identified root standardized access form, automated approvals, and a causes, collaborated with IT teams to implement fixes, tracking dashboard. and rolled out user training guides. Impact: Impact: Reduced request processing time by 45% ' ' ' Reduced activation failures by 85% within 3 weeks ' Increased compliance with security protocols by 100% ' Improved stakeholder satisfaction scores from 78% to ' Restored partner trust and reduced escalations by 60% Increased activation completion rates, contributing to 94% a 25% sales uplift Skills Applied: Process Mapping, Stakeholder Skills Applied: Product Ownership, Problem-Solving, Engagement, Workflow Automation, Compliance Management, Excel Reporting Revamped Business Support Process Digital Transformation for Operations Technical Troubleshooting, Partner Support, Communication Operations Process Improvement Innovatively launched a quarterly virtual engagement on Challenge: Event coordination was heavily dependent on Microsoft Teams to bridge the gap. manual processes, causing miscommunication and Outcome: Achieved a 55% reduction in process defects, missed deadlines. accelerated onboarding and adoption of product by Action: Introduced Airtable-based event planning workflows integrated with miniExtensions for automation. Created real-time reporting dashboards accessible to all stakeholders. Impact: Cut event preparation time by 40% ' Achieved zero missed milestones in the following ' quarter Boosted vendor and client satisfaction scores by 30% ' Skills Applied: Automation Tools, Digital Project Management, Collaboration Platforms, Timeline Management, Cross-Functional Coordination Customer Experience Improvement CSAT & NPS Improvement Initiative Challenge: Customer satisfaction ratings were below industry benchmark, affecting retention. Action: Introduced proactive feedback loops, implemented an issue resolution tracker, and trained customer service teams on empathy-driven communication. Impact: CSAT score improved from 72% to 96% within 6 ' months NPS increased by 28 points, positioning the company ' in the