Elsie Waikao

ELSIE WAIKAO VIRTUAL ASSISTANT| CUSTOMER SUPPORT| (-- MY PORTFOLIO Experienced Customer Service Representative | Social Media Management Specialist | Virtual Assistant | Skilled in CRM & Productivity Tools- About Me; Hi, I’m Elsie, a dedicated and detail-oriented virtual assistant with over five years of experience in customer service, e-commerce, and client success. I excel in providing seamless support across multiple channels—email, chat, and phone—while maintaining a focus on efficient communication and smooth operations. I specialize in: Customer Support: Managing inquiries, troubleshooting, and ensuring satisfaction E-commerce Operations: Product listings, order processing, and customer engagement. Sales Assistance: Generating leads, scheduling appointments, and managing pipelines with CRM tools. Whether it’s organizing tasks, supporting customers, or streamlining workflows, I bring professionalism and precision to everything I do. Let’s collaborate to elevate your business operations and drive success! Success is not the key to happiness. Happiness is the key to success. If you love what you are doing, you will be successful Expirience; Customer Care Representative -) Company: CCI Kenya Role: Customer Care Agent Experience: Managed inbound and outbound calls, delivering effective solutions to customer inquiries and concerns with a focus on first-contact resolution. Implement customer feedback mechanisms to gather insights and improve service delivery, leading to enhanced customer satisfaction. Assisted in developing training materials for new hires, ensuring they were equipped with the necessary tools and knowledge for success. Contributed to team meetings by sharing insights on customer trends and potential areas for operational improvement. Expirience; Customer Service Representative -) Company: Majorel Kenya Role: Customer Service Representative Experience: Provided exceptional customer support across various channels (calls, chats, emails), addressing inquiries and resolving issues promptly. Achieved high customer satisfaction ratings by employing effective communication skills and demonstrating empathy in every interaction. Collaborated with cross-functional teams to streamline processes and enhance the overall customer experience. Maintained detailed records of customer interactions, enabling accurate follow-up and data analysis to identify trends and areas for improvement. Trained and mentored new team members on best practices and company policies, contributing to a cohesive team environment. Expirience; Virtual Assistance and Administrative Support (20243-present) Company: TalentPop Role: Virtual Assistant Experience: Provided high-level administrative support to ensure smooth operations within the team, managing daily tasks efficiently. Handled scheduling and calendar management for multiple team members, coordinating meetings and appointments to optimize productivity. Managed email communications, ensuring timely responses and organization of correspondence to maintain a professional workflow. Conducted research and compiled data for various projects, enhancing decisionmaking processes through detailed reporting. Utilized project management tools to track progress on tasks, ensuring deadlines we met and priorities were managed effectively. Software Proficiency; With my experience in virtual customer support and administrative support, I am well versed in the following software;