Elizabeth Lawson

PORTFOLIO Elizabeth Lawson BIO I am a Virtual Assistant I am your go-to detail-oriented, proactive virtual assistant. I specialise in delivering top notch customer service, providing administrative support to businesses that value efficiency. With a strong background in time management, communication and problem solving to enable the smooth flow of daily tasks. I thrive on aiding clients balance and succeed in their businesses and remain organized and efficient. My goal is to maximize productivity and efficiency. Let me help you reclaim your time! Expertise E-mail and inbox Management Calendar scheduling Document preparation and formatting Basic knowledge in Google Workspace, Microsoft Office, Trello, Slack Familiarity in CRM tools like Salesforce Creating travel itinerary Social media assistance (scheduling and managing posts, basic content creation research, monitoring engagements and responding to comments) Responding to client's complaint empathetically and efficiently Responding to client’s inquires promptly Certifications I completed an extensive training in virtual assistance and knowledge in Salesforce CRM. I gained skills in administrative suppor, email and calendar management and CRM accessibility. Salesforce Associate ALX Virtual Assistant Program In 2023, I was certified as a Salesforce Associate In 2024, I completed a virtual assistant training and became certified WORK I create travel plans for businesses and give a step by step guide on daily events. I help organise and manage travel plans for clients I worked with a small business that required e-mail management, meeting notes, travel itineraries in order to streamline day-to-day activities WORK I helped a small business in scheduling daily tasks which enables a timely structure for daily activities Calendar schedule I create minutes of meetings in order to capture key points and act items discussed in meetings for documentation and accountability Tools I help small businesses and entrepreneurs maintain structure, collaborate seamlessly and time conscious by carrying out administrative work. Regardless, if it is time management or customer service. I am here to ensure workflow is streamlined. Work with me Looking for a reliable, detailed-oriented and proactive virtual assistant? Let us work togethe! I specialise in email and calendar management, I utilise Salesforce CRM tools to aid in upscaling your business. - - Elizabeth Lawson-