Doug Trovinger

McCormick Trucking Companies Center of Excellence Procedure DH101 – Dispatching Calls Summary At McCormick Trucking Companies, we take pride in providing the best service possible to our clients and team members. The Dispatch team is a critical component of ensuring that the company success both on the road and in the office. This procedure highlights the steps team members need to take within the Dispatch department to properly handle the most common type of calls received. Other calls that one may receive outside of these common situations should be handled on a case-by-case basis with leadership support, if needed. Procedure Overview This procedure has a total of six (6) process workflows. Each of the workflows for this procedure has a specific process that must be followed to ensure client maximum satisfaction and first call resolution for our drivers. The following workflows for this procedure are the following:       Process DH101 – Overview of Common Dispatch Call Types Process DH101A – Accidents & Incidents Process DH101B – Client Inquiries Process DH101C – Maintenance Calls Process DH101D – Route Changes Process DH101E – Route Schedules Business Impact This procedure is a critical procedure which has a high impact on business. Multiple departments are involved ensuring that success is achieved enterprise-wide so that clients and team members are taken care of. Version History Version Number 1.00 Date 03/18/2021 Details & Description Initial development of procedure. Document Owner(s)    John Grogan, Operations Manager,-Michelle McNeill, Human Resources Manager,-Doug Trovinger, Consultant – Document Doctors, LLC,- Confidential & Proprietary Version 1.0 Revised 03/01/2021