Doris Onyeka Onyejekwe

HELLO, IT'S GOOD TO HAVE YOU HERE. I AM DORIS ONYEKA OKEKE, AN AMAZING VIRTUAL ASSISTANT SKILLED IN CUSTOMER SUPPORT AND PROJECT MANAGEMENT. I AM A GOOD SET OF HANDS WHEN IT COMES TO ASSIST CUSTOMERS AT EVERY STEP, ENSURING THEY FEEL HEARD, VALUED AND SATISFIED. I HAVE OVER 12 YEARS OF EXPERIENCE AS A CUSTOMER SUCCESS MANAGER. KINDLY CLICK ON THIS COVER PHOTO TO GO THROUGH THE SLIDES TO VIEW MY SKILLS AND WORK SAMPLES. ABOUT ME Hello, I am Doris, a dedicated and result driven Customer Success Manager with over 12 years of experience that is passionate about creating seamless customer experience, building strong relationships and ensuring their goals are met through strategic onboarding, personalized engagement, and ongoing advocacy. I have a strong foundation in client relationship management, customer retention, conflict resolution, active listening, . effective communication and project coordination. My expertise spans towards; · Handling escalations with empathy and efficiency to drive customer satisfaction · Turning customer challenges into opportunities through active listening and problem solving. · Streamlining support processes to enhance service delivery · Leveraging CRM tools to improve customer interactions and retention. I am known for turning customer feedback into actionable insights, I work closely with cross-functional teams to align customer needs with product development, resulting in higher satisfaction scores and increased retention. My approach is both proactive and data-driven, grounded in empathy and accountability. I’m passionate about helping customers succeed because I believe long-term business growth starts with consistent and human-centered service delivery. YOU SHOULD HIRE ME BECAUSE I PROVIDE SKILLS & EXPERTISE Customer Relationship Management Email Management Service Project Management Service Time Management Service Escalation Management Service Administrative Service Lead Generation Service Calendar Management Service Appointment Setting . Software Proficiency THEM. KINDLY VIEW MY OTHER SLIDES TO SEE SOME OF MY WORK SAMPLES. CUSTOMER SUPPORT FRESH DESK I used Freshdesk to resolve a customer complaint, logging the issue, prioritizing it and communicatin updates promptly. I ensured the customer receive timely solutions and followed up to confirm satisfaction. ZENDESK As a customer success manager, i used Zendesk to log a customer complaints, track progress and communicate updates. I followed up to confirm satisfaction. EMAIL MANAGEMENT PROJECT MANAGEMENT MONDAY.COM I used Monday.com to help plan a house warming party for a customer where task was broken into actionable steps this gives visibility and clarity, so nothing gets missed or delayed and deadlines was also set on each task. SCHEDULING MEETINGS FOR ADMINS USING CALENDLY AND GOOGLE CALENDAR LEAD GENERATION TOOLS APOLLO I used Apollo to generate leads for the following details; Name-John David Location- US Industry-Information Technology and Financial services Job Titles- Project Manager and Software Engineers MEETING SCHEDULING TASKS ASSIGNING USING TRELLO TASKS ASSIGNING USING CLICKUP THE CRM/APPOINTMENT SETTINGS/MEETING SCHEDULING TOOLS I USE ARE GOOGLE CALENDAR CALENDLY CLICKUP TRELLO AS A MEMBER OF YOUR TEAM, I WILL WORK HAND IN HAND WITH ALL TEAM MEMBERS TO ACHIEVE A COMMON GOAL AND TURN YOUR CUSTOMERS INTO LOYAL ADVOCATES. LET’S WORK TOGETHER 📧-☎ - 🔗 https://www.linkedin.com/in/doris-onyejekwe-553a197b