Daniel Smith

06/04/2020 Nine hacks for a successful technology rollout Training Our solutions Our success stories News Our team  Nine hacks for a successful technology rollout 1. CHOOSE THE RIGHT PEOPLE FOR THE CHANGE MANAGEMENT BOARD Identify and recruit the right change agents to support the change process. Include an executive sponsor, the IT team, a project manager, the HR function, stakeholders from directly affected departments and end users. 2. MAKE CHANGE DESIRABLE Discuss problems with the current system and solicit feedback from employees. Combine this feedback with the business justi cation and increase buy-in from your end users ahead of the project. 3. INVOLVE STAKEHOLDERS Present the big picture to all stakeholders, outlining and illustrating how change will help achieve organisational goals. 4. COMMUNICATE CHANGE Employees want to hear about change from the CEO and their immediate supervisors/management. Break down the big picture to show how changes will bene t people directly in their day to day work.  mandarine.academy/en/nine-hacks-for-successful-technology-rollout/ 1/3 06/04/2020 Nine hacks for a successful technology rollout 5. TIMING Give early noti cation of change. People can then prepare and also raise any potentially disruptive issues. Allow enough time for training, too so that end users can gain a good understanding of the new services and learn how to fully bene t from them. 6. ROLL OUT TO A TEST GROUP FIRST Eliminate unforeseen issues by using a small group to test ahead of the large implementation. Include a cross-section of end-user pro les. 7. CHANGE CHAMPIONS Identify change champions within departments. Give them the power to lead change within groups of end users, identifying local training needs and acting as conduits for structured feedback. 8. FEEDBACK Solicit feedback throughout the project lifecycle from all areas of the business. Highlight friction points that can be addressed through process, training or by simply listening to the concerns of users. 9. TIME It is unrealistic to expect employees to adjust to change immediately. There will be a learning and adoption curve of months. Training needs to be available over this whole period, not just in the days ahead of a rollout. Users need to be able to learn about new services as part of a structured learning path, initially focused on bringing all users up to a new baseline. End users should then be able to access training on demand as they delve deeper into their new services. For more information about our solution, please contact us :- Related posts 30 September 2019 20 September 2019 5 June 2019 24 May 2019 Our MOOC Of ce 365 Business Offer Is Now Available on Ingram Micro’s Marketplace! Discover Our New Offer: DiLeaP, the Platform Which Boosts the Adoption of Uses Interview Ruan | Prosci certi cation at Mandarine Academy [Mandarine x Konverso] A BOT to support the uses   Read more  Read more  Read more Read more  mandarine.academy/en/nine-hacks-for-successful-technology-rollout/ 2/3 06/04/2020 Nine hacks for a successful technology rollout Informations Give us a call Send us an email Legal information - - © 2019 Mandarine Academy - All rights reserved.       mandarine.academy/en/nine-hacks-for-successful-technology-rollout/ 3/3