Daniel Smith

06/04/2020 The only constant in the technology industry is change! Training Our solutions Our success stories News Our team  The only constant in the technology industry is change! Marc Benioff’s often quoted statement could have been made at any time since the rst industrial revolution and developments in technology have brought incredible bene ts to our lives and business. Some of us embrace these changes, upgrading our phones at the earliest opportunity, and putting our name down for a Tesla Model 3, but many more don’t like change and even the most seemingly simple of changes in a business, like upgrading to Of ce 365, poses more of a challenge than is ever predicted. By nature, humans are resistant to change. Unless we believe that change is going to be in our best interest, we will not go for it. So adapting to new software that does things we never thought we needed or that changes the way we work is not going to be very welcome. But effective e-learning solutions can make the transition to new technology far easier and even enjoyable. End-user training is the most signi cant aspect of the successful adoption of a technology implementation in any organization, as it helps users accept change. It is the end user that ultimately decides whether the new services produce the predicted ef ciencies or whether they are an unwanted annoyance that drains an employee’s productivity. For new rollouts, such as adopting Of ce 365, it is important for the users not to be left on their own, but to be trained to understand the bene ts for their role and their day to day work life. Many people see Of ce 365 as just an upgrade of the familiar Microsoft Of ce suite but with all the additional elements it is far more involved than that. To expect users to understand these new elements, to adopt them into day to day work practices and to use them in the way the company prescribes is  optimistic at best, and in reality, it is foolish and will result in failure. While a user may understand the mandarine.academy/en/the-only-constant-in-the-technology-industry-is-change/ 1/2 06/04/2020 The only constant in the technology industry is change! core suite such as Word and Excel, the introduction of Skype for Business, Yammer, One Drive, Sway and more will leave many users confused. Understanding which elements they need to use for their role is just as important as how they use them. A one size ts all approach will not produce the same results as role-based training which enables endusers to be trained based on their job roles and responsibilities. Users are trained on all the elements relevant to their jobs. Each element can be as a stand-alone module and assigned to an individual employees learning path based on their role. The HR department and the Marketing team may be trained on Sway to create training resources or to augment communications, while the project team may need to learn how to use Delve to effectively share their work across an organisation. Or there could be a need for a bespoke training program that relates not just to usage of the elements of Of ce 365, but also to the relationship of those elements to the other tools that are used in a business, and their relevance to company process and policy. The role of effective and relevant training cannot be overstated in the success of any implementation that effects end users’ day to day work. And while technology will continue to change, and at a pace that many may nd dizzying, we can help end users embrace and bene t from these changes through role based training. Contact us now for more information about our solutions! Related posts 30 September 2019 20 September 2019 5 June 2019 24 May 2019 Our MOOC Of ce 365 Business Offer Is Now Available on Ingram Micro’s Marketplace! Discover Our New Offer: DiLeaP, the Platform Which Boosts the Adoption of Uses Interview Ruan | Prosci certi cation at Mandarine Academy [Mandarine x Konverso] A BOT to support the uses   Read more  Read more  Read more Read more Informations Give us a call Send us an email Legal information - - © 2019 Mandarine Academy - All rights reserved.       mandarine.academy/en/the-only-constant-in-the-technology-industry-is-change/ 2/2