Daniel Jones

Speaker 1: The public transportation is an essential service whether you ride a bus or street cars subway; most of us have had about experiencing too. Speaker 2: A month ago, I had a conversation with a woman driver. And she's older than me and everything else. She was trying to hit me. Speaker 3: A larger transportation system in Canada is in the middle of massive public relations crisis after hiking fairs and pictures of the sleeping ticket agent went viral. The Trammel Transit Commission Industry and Rails yesterday had to ask riders directly, "What’s wrong?" and, "How we can do better? Speaker 1: During this studio this morning, Professor Willy Moore he has a PhD in customer service, he is the member of the TDC advisory panel, good to have you. Speaker 4: Good morning. Speaker 1: So you’ve heard, well, tell me about some of the specific complains you’ve heard. Speaker 4: Well, we’re seeing a lot of complains regarding operators and drivers. We’re seeing complains about cleanliness of stations, a lot of the complains are related to delays on particular roots, a wide range of complains, typically low is related to the front line people the drivers of the… particularly the street cars and the buses. Speaker 1: What's the worst case you've heard? Speaker 4: Abusive operators, when they are dealing with the riders, of course, some people may be having a really bad day and that’s why they’re taking it out on the riders. Speaker 1: There’s a lot of, having a lot of bad days, I take little time. How about the days gone? Speaker 4: We all have stories, Speaker 1: I don't have. Speaker 4: It’s happening to all of us, I can think back of a situation, one situation I was actually running to catch the bus, that was in the middle of winter. Speaker 1: Oh no. Speaker 4: The driver, so you get this, so he laughed at me, "Close the door in global width." Speaker 1: So we see this sort of thing all the time. That a cultural thing. Speaker 5: I remember going to get a monthly passwords, hear my thing right, complained to everybody but and handing over the money and because there was a few days and then the month day were carrying the cart anymore but he took the time to count out the money.