Clemente Piña

Question 1: What could your manager do better to make people feel more included at work? Topic 1: Communication Theme 1: Trust and recognition of abilities. Example: ‘’My manager could stop micromanaging me and my coworkers and allow us to do our jobs efficiently. My manager doesn’t trust that I am doing my job because I am new and so young. She told me that she didn’t want to hire me in the first place but believes I deserved a chance. She goes behind my back and contacts my staff without my knowledge then acts oblivious when asked about it.’’ Theme 2: Management - Staff feedback and quality of communication. Example: ‘’Clearer communication of expectations, being more open to collaboration and suggestions from others, including staff of all levels in meetings and decisions, being less critical of different opinions and ideas. I feel stifled by my manager when I should feel empowered by them.’’ Theme 3: Fair distribution of workload and duties. Example: ‘’Allow other workers to help carry their own responsibilities and not have all the work dumped on older staff member I’ve been going through this redundant episode.’’ Topic 2: Hiring Diversity Theme 1: Feedback inclusion Example: ‘’we should have a system in place to get feedback from all level of staff, so they feel part of the process and feel heard and valued’’ Theme 2: Diversity in Management. Example: ‘’Hire a more diverse pool of supervisors. We have 3 people of color on a leadership team of 9.’’ Theme 3: Inclusive and safe environment Example: ‘’My manager already does an excellent job of making people feel more included at work’’ Topic 3: Management/Managers Theme 1: Building a sense of community and inclusion Example: ‘’My manager does well with making sure all team members feel included’’ Theme 2: Communication effectiveness Example: ‘’Using less unprofessional language to describe his emotions and respecting company and employee time.’’ Theme 3: Availability to listen Example: ‘’Continue to listen to the needs of his/her employees.’’ Topic 4: Professionalism Theme 1: Respect for all teammates Example: ‘’To be fair and treat everyone the same and that is with respect.’’ Theme 2: Importance given to employees’s opinion Example: ‘’To value everyone one opinions whether they are Q’s or DSP.’’ Theme 3: Flexibility Example: ‘’My manager should endeavor to be more open to different communication manners instead of seeking “professional” etiquette at all times, when the so called professional etiquette is defined sorely by the manager’s whim.’’ Topic 5: Structure Theme 1: Appropriate Goal Setting Example: ‘’Provide more consistent workflow goals and assignments’’ Theme 2: Management Of Unacceptable Situations At Workplace Example: ‘’Be more strong with supporting the staff that’s being wrongly attacked.’’ Theme 3: Keeping Accountability Of Performance and Constantly Updating The Staff Example: ‘’Have more staff meetings.’’ Question 2: What would you like to see your Senior leaders start, stop or change? Topic 1: Change Theme 1: Bullying At Workplace Example:’’Making newer employees feel incompetent or uncomfortable.’’ Theme 2: Excessive Workload Example: ‘’To start hiring more staff because we are understaffed and overworked.’’ Theme 3: Favoritism Example: ‘’Stop promoting just their friends or family that they have hired for positions.’’ Topic 2: Communication Theme 1: Attention To Staff Needs Example: ‘’listening more and getting full stories from the employees before making decisions.’’ Theme 2: Consistent Updates Example: ‘’Keeping employees informed.’’ Theme 3: Recognize Offensive Language Example: ‘’Listen more and change some of the negative statements which they make which can be offensive to people of color. Unfortunately, I doubt they even recognize that some of the things they say are offensive. For example, when a person in leadership has remarked on the terrible job that "those people" in the group homes are doing, they should realize that it sounds like they are talking about people of color. Need to realize that direct care staff listen carefully to leadership people's casual remarks.’’ Topic 3: Culture Theme 1: Presence of Leadership At The Workplace Example: It would be nice to see the CEO and other senior leaders around various work sites more often. This would be a good way to get to know staff and build a relationship versus just once a month virtual town hall meetings. Theme 2: Congruence Example: ‘’A lot of times it feels like there is a lot of talk about doing things but do not always see the actions associated with the promises.’’ Theme 3: Appropriate Language For Culture Building Example: ‘’Senior leadership doesn't seem to understand how problematic it is that white, cis men are the ones addressing DEI and Juneteenth while using outdated language. Pass the mic to someone appropriate.’’ Topic 4: Leadership Theme 1: Take The First Step Example: ‘’Show initiative to those employees who go above and beyond.’’ Theme 2: Truthful And Honest Communication Example: ‘’it would be great if senior leaders would communicate in full about things that concern the employees as well as the members when it comes to health and well being. On all levels. We have the right to know what’s going on as it happens not days or weeks or months after. That breaks trust. Knowing that the company had knowledge of an issue and dailies to inform us to make more cautious and educated choices.’’ Theme 3: Acknowledgement Of Every Group Of The Workforce Example: ‘’Do more for the DSP's who work hard everyday to give the clients the best experiences each and every day.’’ Topic 5: Pay Theme 1: Creation Of Better Salary Opportunities Example: ‘’Work more on us getting higher pay.’’ Theme 2: Unbalanced Work - Compensation Rate Example: ‘’I would like them to consider how difficult it is for staff To make ends meet with the amount of money people make. Understanding we have family and should it paid our worth. There is always additional work being added with no pay increase. It’s like we working for free. Staff use personal cars driving Envision’s members around daily. We don’t get oil changes, no gas card, no car maintenance reimbursement.’’ Theme 3: Appropriate growth Opportunities For Everyone Example: ‘’Stop promoting people into positions without process. Start promoting legacy staff into new greater compensated opportunities. Change not knowing the staff under the executive branch-especially well-reviewed performers of color.’’ Topic 6: Staffing Theme 1: Diversity Example: ‘’I would like to see leadership start providing updates about how staff diversity impacts clients.’’ Theme 2: More Empathy From Leadership Example: ‘’The senior leaders should actually be in the staff shoes on a daily basis to properly understand the over work load.’’ Theme 3: Fully Embracing The Company’s Values Example: ‘’Incorporate the values and mission of the Agency in their actions. Incorporate and facilitate training for all employees, especially those who are providing direct care to our clients (members).’’