Clara Okonkwo

Clara Okonkwo VIRTUAL ASSISTANT ABOUT ME My name is Clara Okonkwo, a highly organized and dedicated Virtual Assistant who has overtime acquired skills in providing administrative support to busy professional and entrepreneurs. My expertise include Email management, calendar organisation, project management, appointment scheduling, data entry, property management, customer service, customer support, CRM Tools, lead generation, listing management, online chart support and Google workspace. I am ready to bring my expertise to your team and help drive productivity and success to your business. GENERAL ADMIN TASKS S E R V I C E S Appointment Setting Calendar Management CRM and CRM Tools Data Entry Lead Generation PROJECT MANAGEMENT Lead Generation Data entry Appointment Scheduling CUSTOMER SERVICE REP Email Support Live Chat Support Ticket Management Order Management Time Management Work Experiences VIRTUAL ASSISTANT FEBUARY 2025 MAY 2025 Organized calendars for optimal time management Organised email inboxes with timely responses. Provided administrative support like data entry and data collection from customers. Worked with CRM software (HubSpot) to help assign tasks to other team members. Maintained decorum and kept confidential customers data. PROJECT MANAGEMNET Assigned tasks, tracked progress to ensure timely completion. Team leading, provided guidance and ensured collaboration. Set appointments, provided regular project updates. Ensured that delivered projects meets standard. Created and managed project schedules including timelines and milestones. Identifying risks to ensure project success. CUSTOMER SUPPORT REPRESENTATIVE Responded to customer emails. Resolved issues and provided product information. Managed customer support tickets and ensured timely resolution. Assisted customers with order related issues such as tracking, cancellations and returns. Resolved customers complaints in a professional and timely manner. Helped customers troubleshoot issues with products or services. Collecting customer feedbacks and providing insights to improve products and services. SKILLS AND EXPERTISE Administrative Support Appointment Setting Customer Relationship Manangement Customer Support Calendar Management Data Entry Project Management Property Listing Portfolio Gallery Here are some of the projects I worked on Project 01 BEFORE LABELLING Email Management Managed and organized a busy executive’s email. AFTER LABELLING Portfolio Gallery Here are some of the projects I worked on Project 02 Calender Management Managed and organized a calendar executive’s email. Portfolio Gallery Here are some of the projects I worked on Project 03 Content Calendar Organized a one week content calendar for a client. Portfolio Gallery Here are some of the projects I worked on Project 05 Data Entry Entered customers data into companies databases using Google spreadsheet and Ms excel Portfolio Gallery Here are some of the projects I worked on Project 06 Lead Generation Generated Leads for a business in the Tech hub. Portfolio Gallery Here are some of the projects I worked on Project 07 Appointment Setting Scheduled a meeting Appointments with Calendly Portfolio Gallery Here are some of the projects I worked on Project 08 Ticket Generation Generated a complaint ticket for a customer using CRM in Hubspot. TOOLS I USE LET’S Collaborate PHONE - EMAIL ADDRESS: -LINKEDIN HTTPS://WWW.LINKEDIN.COM/IN/CLARAOKONKWO THANK YOU Thank you so much for taking your time to view my portfolio. Let’s work together to take your business to another level ! Contact me to discuss your Virtual Assistant needs. I am dedicated to effectively manage your tasks and organize your roles , ensuring the smooth running of your business. I would be much grateful if you can entrust me with your tasks. I am anticipating your collaboration and contribution to the ongoing brand and success.