Cindi Johnson

Table of Contents .................................................................................................................................................... 1 Executive Summary ................................................................................................................. 4 Proposed Solution..................................................................................................................... 5 Assumptions .............................................................................................................................. 5 Non-Compete Clause Prohibition:.......................................................................................... 6 References ................................................................................................................................. 6 Staffing Management Plan ...................................................................................................... 8 Process and Proposed Lead Time ........................................................................................... 8 Onboarding ............................................................................................................................... 9 Labor Category Descriptions ................................................................................................ 10 Substitutions ........................................................................................................................... 11 Personnel ................................................................................................................................. 12 Subcontractors ....................................................................................................................... 12 Master Contractor and Subcontractor Experience and Capabilities ............................... 13 State of Maryland Experience .............................................................................................. 14 Staffing Experience ................................................................................................................ 14 State Assistance ...................................................................................................................... 15 Confidentiality ........................................................................................................................ 15 Cover Letter Executive Summary CyberStaff Solutions, founded in 2021 and based in Tampa, is a certified WBENC (Women’s Business Enterprise National Council) and WOSB (Woman-Owned Small Business), with an MBE (Minority Business Enterprise) certification pending. As a for-profit, full-stack IT services company, we specialize in application development, automation, cloud solutions, data analytics, security, and infrastructure to help drive technology innovation forward. We work with both public and private sector clients to support their vision, improve performance, and increase productivity. Our team includes ten full time employees and thirty-two outsourced staff, generating an annual revenue of $1,303,486. Currently, we proudly serve ten clients. Cyberstaff Solutions knows that FDOT wants a transportation system that is strong, efficient, and safe to meet Maryland’s needs. We are here to provide the skilled people they need to manage the challenges they face. We will bring in all sixteen consultants, including reserves to meet the staffing needs FDOT outlined. Our team has the experience to cover all the key tasks—from planning and gathering requirements to thorough testing and managing projects from start to finish. We understand how complex transportation projects can be, and we are committed to delivering the quality and smooth process FDOT are looking for. We supply experienced IT professionals to help FDOT boost project management efficiency, enhance system reliability and functionality, ensure quality standard compliance, and reduce project risks. Our support enables FDOT to complete transportation projects on time and successfully, leading to a better-managed and more sustainable transportation infrastructure. Figure 1: CyberSta0 Headquarters Proposed Solution We are well-prepared to support FDOT’s toll facilities transportation projects with a team of highly skilled professionals in Business Process Consulting, Quality Assurance, and Project Management, as outlined in this CATS+ RFP. We bring extensive experience in providing technical resources across diverse areas, including Application Development, Automation, Cloud Computing, Data & Analytics, Project and Quality Management, and more, all geared towards helping organizations streamline operations, realize their vision, and enhance performance. Our previous work with government agencies on cybersecurity projects has strengthened our expertise in managing large-scale, high-stakes initiatives. We employ a Quality Management System (QMS) that adheres to ISO 9001 standards, guaranteeing a consistent, high-quality approach to service and product delivery, customized to each project’s requirements. Additionally, our Risk Management Framework (RMF) follows NIST guidelines and includes continuous risk assessment and monitoring. By identifying and addressing potential risks early, we ensure seamless project continuity and success. We are committed to bringing our established best practices and adaptable solutions to meet FDOT’s needs effectively, along with a Staffing Plan that provides FDOT with flexibility and a seamless onboarding process for additional resources if required. Assumptions CyberStaff Solutions developed our Technical Proposal with the following assumptions in mind, ensuring alignment with the State's requirements and expectations: • Access to Necessary State Resources: We assume that State personnel will provide timely access to relevant resources, including documentation, systems, and physical locations, as required to support project tasks. • Clear Communication Channels: We assume that designated points of contact will be provided by the State to facilitate clear communication and expedite decision-making processes. • Timely Feedback: We anticipate that the State will provide timely feedback and approvals on deliverables and progress reports to maintain project timelines. • Collaborative Environment: We assume that State personnel will be available to participate in scheduled meetings, reviews, and quality assurance activities as outlined in our project schedule. Access to Required Software and Tools: We assume the State will provide access to necessary software, systems, and licenses specific to the State’s infrastructure, where applicable. We would like to reiterate that these presumptions have been developed to meet the imperatives of the project. As such, we are ready to consider adjusting in the growth strategy as a necessity in getting the project successfully completed. For project management, we use Smartsheet and JIRA together. Smartsheet provides an organized, visual layout for project tasks and milestones, using tools like Gantt charts, timelines, and workload balancing. JIRA helps us manage detailed tasks, especially for development and testing, with sprints and Kanban or Scrum boards to track progress. Smartsheet dashboards offer a quick view of project health, showing task progress, budget, and resources in real time. By connecting Smartsheet with JIRA, we can easily track overall timelines in Smartsheet and detailed tasks in JIRA, keeping all teams aligned. QA tasks are tracked in dedicated Smartsheet sheets, with schedules and alerts that ensure testing aligns with project stages. In JIRA, bugs are tracked with clear ownership to monitor their progress. Non-Compete Clause Prohibition: If awarded this task order, we commit that the employees and staff assigned to this project will have the option to work for any future provider that assumes this contract, regardless of any noncompete agreements with CyberStaff Solutions. We will not enforce any non-compete restrictions against the State or any future provider. We confirm that our employees assigned to this project will not be restricted from transitioning to a new provider if this contract changes hands. CyberStaff Solutions fully supports their freedom to work with any future contract holder without limitation. References Reference 1: Client Agency: State of Connecticut Project Title: HUSKY A, B and C Medicaid. Project Description: Medicaid for children, teens, parents, relative caregivers, and pregnant women, Medicaid for adults 65 and older and adults with disabilities. Project Duration: November 2022 - February 2024. Number of Resources Provided: 15 Key Achievements/Outcomes: The project's success was marked by its timely completion and a remarkable 40% boost in overall system efficiency. This achievement underscores our capacity to coordinate effectively with multiple stakeholders and deliver tangible results in complex, government-regulated settings. Contact Name and Title: Darrell Pillego, Client Partner. Contact Information:- Reference 2: Client Agency: Texas Health and Human Services Commission Project Title: Software Asset Management (SAM) and Medicaid systems Enhancements Project Description: Leads and facilitates the service-request lifecycle process via customerrelated service requests, business requirements analysis, documentation of business workflows, solicitation of requirements, business requirements peer reviews, technical specifications related to enterprise software products and configuration items (CIs) for Software Asset Management (SAM). Project Duration: August 2021 - September 2022. Number of Resources Provided: 12 Key Achievements/Outcomes: Within a six-month timeframe, our efforts yielded significant enhancements to the agency's Medicaid system posture. This project not only demonstrated our ability to swiftly mobilize highly skilled IT professionals but also showcased our expertise in delivering specialized security solutions for government entities. Our success in navigating the complex landscape of federal cybersecurity requirements while providing tangible improvements underscores our capability to meet the unique security needs of government agencies. Contact Name and Title: Joseph Johansen, Delivery Manager Contact Information:- Reference 3: Client Agency: Assention Inc Project Title: Capital One Payment Platform Project Description: Capital One Mobile application platform for transfer services. Project Duration: June 2023 - Current Number of Resources Provided: 10 Key Achievements/Outcomes: The payment platform project delivered a seamless, secure, and scalable system, streamlining transactions for over 1 million users. Key achievements include a 40% reduction in transaction processing time and a 25% decrease in payment failures due to enhanced error-handling and real-time monitoring. The platform integrated multiple payment methods (credit, debit, digital wallets), boosting customer flexibility and satisfaction. Compliance with industry standards (PCI-DSS) improved data security and trust. Additionally, the project introduced automated fraud detection, reducing potentially fraudulent activities by 30%. Contact Name and Title: Mary Clark Contact Information:- Staffing Management Plan Position Labor Category Key Responsibilities Business Process Consultant (Senior) Senior Associate Gathers and documents project requirements. Quality Assurance Consultant (Senior) Senior Associate Manages data quality, analysis, and reporting while ensuring high-quality deliverables through testing, defect resolution, and process improvement. Project Manager SME’s Overall Project Leadership Manages project deliverables, timelines, and stakeholder communication. Process and Proposed Lead Time • We begin with a detailed needs assessment immediately following contract award. This crucial step allows us to precisely define the roles, responsibilities, and qualifications necessary for each position. • Next, we tap into our vast talent pool, leveraging our extensive partner networks and recruitment channels to rapidly identify potential candidates. We maintain a dynamic database of pre-screened IT professionals who specialize in government projects and possess relevant certifications aligned with the RFP specifications. • Our screening and interviewing phase is rigorous and multi-faceted. Each candidate undergoes a series of evaluations, including technical assessments and comprehensive background checks. They also participate in interviews with our senior technical and management staff to ensure their suitability for the role. • Given the nature of government contracts, we place a strong emphasis on compliance and credentialing. We diligently verify that all personnel meet the necessary security clearance requirements and are well-versed in critical compliance standards such as FedRAMP, NIST, and FISMA, if necessary. • Our efficient process typically allows us to fully onboard a new resource within a 1–3week timeframe, depending on the role's complexity and clearance requirements. For highly specialized or senior positions, this may extend to 4 weeks, although our robust talent pipeline often enables us to shorten this timeline. This streamlined yet thorough approach ensures we can rapidly assemble a team of highly qualified professionals, fully prepared to meet the demands of the Task Order from day one. Onboarding Our strategy for rapidly integrating eighteen resources following award notification is a refined, efficient process. It capitalizes on our extensive pre-vetted talent pool, well-structured onboarding procedures, and the expertise of our seasoned HR team. This approach allows us to swiftly assemble a fully prepared workforce. A key component of our strategy is our reserve pool of pre-qualified candidates. These individuals have already been thoroughly screened and interviewed for roles similar to those specified in the RFP. Their readiness for immediate deployment significantly reduces our lead time, enabling us to respond quickly to staffing needs. To expedite the onboarding of multiple resources simultaneously, we employ a batch processing method. This involves conducting group training sessions, collective onboarding orientations, and unified security and compliance briefings. By addressing multiple new team members concurrently, we maximize efficiency without compromising the quality of the onboarding experience. Our HR and project management teams collaborate closely in this process, led by a dedicated onboarding coordinator. This specialist oversees the integration of all eighteen resources, ensuring that everyone completes all necessary documentation, participates in required training, and meets all compliance standards in a timely and efficient manner. We have set an ambitious yet achievable target to complete the onboarding process for all eighteen resources within two weeks of receiving the award notification. This timeline is carefully structured to accommodate all necessary security and compliance checks while simultaneously preparing our personnel to begin their roles immediately upon completion of the onboarding process. We can rapidly assemble a fully prepared and compliant team, ready to contribute effectively to the project from day one. Our method ensures that we meet the urgent staffing needs of the contract while maintaining the highest standards of quality and compliance. Labor Category Descriptions Quality Assurance (QA) Specialist Key Responsibilities: • • • • • Develop and implement quality assurance processes and methodologies Create and execute test plans, test cases, and test scripts Identify, document, and track defects throughout the development lifecycle Perform thorough analysis of test results and provide detailed reports Collaborate with development teams to ensure quality standards are met Required Skills: • • • • Strong knowledge of QA methodologies and best practices Proficiency in test management and defect tracking tools Excellent analytical and problem-solving skills Attention to detail and ability to work in a fast-paced environment Business Analyst (BA) Key Responsibilities: • • • • • Gather and document business requirements from stakeholders Analyze and evaluate business processes and systems Create detailed functional specifications for software development Facilitate communication between technical and non-technical teams Assist in user acceptance testing and training Required Skills: • • • • Strong analytical and critical thinking abilities Excellent communication and interpersonal skills Proficiency in requirements gathering techniques and documentation Knowledge of business process modeling and analysis tools Project Manager Key Responsibilities: • • • • • Develop and maintain project plans, schedules, and budgets Coordinate project activities and resources across multiple teams Manage project risks and issues, implementing mitigation strategies as needed Provide regular status reports to stakeholders and leadership Ensure project deliverables meet quality standards and are completed on time Required Skills: • • • • • Strong leadership and team management abilities Excellent organizational and time management skills Proficiency in project management methodologies (e.g., Agile, Waterfall) Experience with project management tools and software Strong communication and stakeholder management skills These descriptions provide a foundation for the key responsibilities and required skills for each labor category. They can be tailored further to align with specific project requirements and organizational needs outlined in the RFP. Substitutions Our approach to quickly replacing qualified staff after the Task Order begins is designed to keep the project running smoothly and maintain high standards. Here’s how we ensure a seamless transition: Backup Pool: We keep a pre-selected pool of candidates who meet the role requirements. These individuals are vetted for their skills and ability to join the project quickly. We also identify team members with transferable skills who can be crosstrained if needed. Knowledge Transfer: We use standardized documentation, so all project details and processes are recorded. This allows new team members to get up to speed quickly. For planned transitions, we organize handover sessions where outgoing staff brief incoming team members on project details and contacts. Fast Recruitment: We have an accelerated hiring process for government projects, including streamlined screening and onboarding. Our database of pre-qualified candidates and partnerships with third-party providers help us quickly complete background checks and compliance requirements. Temporary Coverage: For urgent needs, we can reassign experienced team members from other projects to fill roles temporarily. These staff receive focused training on the Task Order to ensure immediate effectiveness. Client Communication: We promptly inform the client if a replacement is needed, providing a transition plan with timelines and steps to maintain continuity. We also share new candidate profiles with the client for their review and approval before the transition. Personnel Name: Email: Phone: Title: Victoria Brennan- VP of Operationsq Name: Email: Phone: Title: Andrea Lumis- CEO Name: Email: Phone: Title: Lauren Gates- CTO Subcontractors CyberStaff Solutions is a small business and will perform all the work required by this contract without the need to engage any subcontractors. Master Contractor and Subcontractor Experience and Capabilities A) Name of organization: State of Connecticut B) Point of contact name, title, e-mail and telephone number: Darrell Pillego Client Partner,-,- C) Services provided as they relate to the scope of work: We provided Business Process Consultants, Quality Assurance Consultants, and Project Managers to support Medicaid services for children, teens, parents, relative caregivers, pregnant women, adults 65 and older, and adults with disabilities. D) Start and end dates for each example engagement or contract: November 2022 February 2024. E) Current Master Contractor team personnel who participated on the engagement: Darrell Pillego F) If the Master Contractor is no longer providing the services, explain why not: We are currently working with all our vendors actively but not for government contracts. Our resources are still deployed and actively working for different clients. Our company has always prided itself on building strong, lasting relationships with our clients. While it's true that we are no longer providing certain services to three of our key references, it's important to clarify that we continue to work closely with them on various ongoing projects. The decision to discontinue specific services for these references was driven by several factors. Firstly, the rapidly evolving technological landscape has led to shifts in our service portfolio. We've strategically realigned our offerings to focus on areas where we can provide the most value and innovation. This realignment meant phasing out some legacy services that these references previously utilized. However, it's crucial to emphasize that our relationships with these references remain strong and active. We continue to collaborate on numerous projects that leverage our current expertise and align with their present needs. These ongoing engagements span various domains, including digital transformation initiatives, advanced data analytics, and custom software development. A) Name of organization: Texas Health & Human Services B) Point of contact name, title, e-mail and telephone number: Joseph Johansen Delivery Manager,-,- C) Services provided as they relate to the scope of work: We provide Business Process Consultants, Quality Assurance Consultants, and Project Managers for Software Asset Management (SAM) and Medicaid systems enhancements. D) Start and end dates for each example engagement or contract: August 2021 September 2022 E) Current Master Contractor team personnel who participated on the engagement: Joseph Johansen F) If the Master Contractor is no longer providing the services, explain why not: We are currently working with all our vendors actively but not for government contracts. Our resources are still deployed and actively working for different clients. Our company has always prided itself on building strong, lasting relationships with our clients. While it's true that we are no longer providing certain services to three of our key references, it's important to clarify that we continue to work closely with them on various ongoing projects. The decision to discontinue specific services for these references was driven by several factors. Firstly, the rapidly evolving technological landscape has led to shifts in our service portfolio. We've strategically realigned our offerings to focus on areas where we can provide the most value and innovation. This realignment meant phasing out some legacy services that these references previously utilized. However, it's crucial to emphasize that our relationships with these references remain strong and active. We continue to collaborate on numerous projects that leverage our current expertise and align with their present needs. These ongoing engagements span various domains, including digital transformation initiatives, advanced data analytics, and custom software development. A) Name of organization: Assention Inc B) Point of contact name, title, e-mail and telephone number: Mary Clark- C) Services provided as they relate to the scope of work: We provide Business Process Consultants, Quality Assurance Consultants, and Project Managers for the Capital One Mobile application platform supporting transfer services. D) Start and end dates for each example engagement or contract: June 2023 - Current E) Current Master Contractor team personnel who participated on the engagement: Mary Clark F) If the Master Contractor is no longer providing the services, explain why not: N/A State of Maryland Experience CyberStaff Solutions hasn’t worked directly with the State of Maryland before, but we have a solid record of success with other government agencies. Our team is skilled in meeting government requirements, following compliance standards, and delivering quality results. While Maryland’s processes are new to us, we’re committed to a smooth partnership. We’re ready to learn and adapt to Maryland’s specific needs to ensure we meet all expectations on this contract. Staffing Experience Position Number of Placements Business Process Consultant (Senior) 25 Quality Assurance Consultant (Senior) 30 Project Manager 11 State Assistance CyberStaff Solutions anticipates close collaboration with State personnel to ensure the project’s success. We expect State staff will provide initial guidance on project goals, requirements, and standards, as well as occasional updates on any policy changes or procedural adjustments. Additionally, we anticipate regular check-ins with State personnel for feedback and approvals on project milestones, as well as support for any system or process integration with existing State resources. We will maintain clear communication and flexibility to minimize demands on State personnel, ensuring efficient use of their time throughout the project. Confidentiality CyberStaff Solutions identifies specific portions of our TO Technical Proposal as confidential due to the proprietary nature of the information. These sections contain sensitive business data, trade secrets, methodologies, pricing details and other intellectual property that, if disclosed, could place us as a competitive disadvantage. We respectfully request that FDOT not disclose these portions under the Public Information Act, Title 4 of the General Provisions Article of the Annotated Code of Maryland, to protect our competitive position. The following sections are marked confidential: • • • • Technical Solutions Details – Contains proprietary methodologies and approaches specific to CyberStaff Solutions. Staffing and Resource Plans – Includes unique staffing models and strategies we’ve developed for project execution. Pricing and Cost Structure – Contains detailed pricing and financial structures that are exclusive to our proposal. Project Management and Quality Assurance Processes – Outlines unique tools, workflows, and processes that give us a competitive edge. We trust that the TO Procurement Officer will consider our justifications and restrict disclosure of these confidential sections to protect our proprietary interests.