Christine Ross

 John Doe 3229 Terra Nova Way, SW, Columbia, SC 29205 - ▪ (Cell- ▪- Accomplished PRACTICE ADMINISTRATOR with 4 years’ successful supervision of every aspect of 54 member medical practice including hiring, firing, planning doctors’ appointments, medical coding, locating new medical staff, instructing new hires, inviting and improving staff communication, IT trainer with RHIT and AHIMA certification. Outstanding team leader who motivated employees and increased patient satisfaction and revenue. Trained in Kareo Clinical EHR, AllegianceMD EMR, MediTouch EHR® and AdvancedMD software, collection of analytical, written, and numerical data related to digital medical office systems and HIPAA compliance. PROFESSIONAL EXPERIENCE CARDIOLOGY SPECIALISTS, June 2014 - Present Affiliated with Palmetto Heart Health Hospital, South Carolina’s sole independent cardiac hospital, Cardiology Specialists has 24 heart specialists, 20 nurses, and 10 other staff members. Columbia, SC Practice Administrator Supervised daily office management, including accounts payables and receivables, procurement, customer care, medical staffing, and assisted with senior management to find and hire new doctors, assisted staff in keeping all their certifications, credentials, and licenses up-to-date. Met with staff to improve esprit de corps and learn more about the practice Helped Cardiology Specialists to implement EHR standards Completed “Train the Trainer” video Taught support staff the wider usage of CureMD modules Developed 3 year Strategic Business Plan with senior management and Head Nurse- Established goals related to profit and loss, employee esprit-de-corps, and patient care Completed implementation of EHR by December 2014 Supervised IT transition from January – October 2017 from IC9 to IC 10 Reviewed and updated accounting practices Reduced accounting costs in 2015 by 35% PATHWAY CARDIOLOGY January 2013 – June 2014 Affiliated with Palmetto Heart Health Hospital., Pathway Cardiology has 6 heart specialists, 9 Nurses, and 5 support staff members. Columbia, SC Assistant Practice Administrator IT Trainer Assisted Personnel in hiring process including interviewing, employment documentation, candidate recommendations, instructing new hires on office procedures and software Improved customer service through instruction and “Employee of the Month” reward system Patients noticed and approval scores went up from 88 – 95% Assisted in all aspects of practice management Improved employee confidence and enthusiasm Training helped improve productivity Various Internships - in Columbia and Irmo, SC Sought and found internships at various medical offices during high school and college including Melville Family Physicians, Bradington Pediatrics, Centertown Orthopedics, and Pathway Cardiology EDUCATION Graduate in General Management at Dreyer High School, Columbia, SC June 2008 Associate in Applied Science in Health Information Management at Midlands Technical College, Irmo, SC, June 2010 Bachelor of Science in Healthcare Management, South University, Columbia, SC, December 2012 Certification as a Registered Health Information Technician (RHIT) and AHIMA 2010 Currently studying for Master of Business Administration at South University 2018 VOLUNTEER WORK Charitable Fundraising via the American Cancer Society’s 5K Walk/Run, Walk MS, and the Palmetto Half Marathon. 2012-Present September 7, 2018 Thomas R. Peyton, RN, Nurse Manager Interim Practice Manager Wigginton Urgent Care and Family Practice 3015 Seratogin Boulevard Columbia, SC 29207 Dear Mr. Peyton: With over 4 years experience in medical practice administration and a Bachelor of Science in Healthcare Management, I am applying for your Practice Administrator position. As you can see in my resume, my combination of skills, training, and experience can take Wigginton Urgent Care and Family Practice to the next level. When can we get together to talk about how I can help grow your practice? Thanks for your time, John Doe 3229 Terra Nova Way, SW, Columbia, SC 29205 - (Cell-