Chineze Obiako

Reliable Virtual Assistance & Customer Support You Can Trust Helping businesses create exceptional customer experiences, build longterm customer loyalty, manage tasks, and streamline operations. Chineze Obiako About Me -Your Dedicated Support Partner With 15+ years of experience, I bring a unique blend of empathy, problem-solving, and technical proficiency to every task. My adaptability thrives in both remote and in-office environments, ensuring seamless integration with your team. I am committed to delivering exceptional customer experiences and streamlining operations. I9ve successfully supported SaaS businesses, startups, and service companies. I combine empathy and efficiency with deep knowledge of tools and systems to help you save time, reduce stress, and boost customer satisfaction. I9m a creative problem-solver with a strong analytical mindset, passionate about building meaningful customer relationships, streamlining operational workflows, and driving long-term success. My background spans customer support, product life-cycle management, office administration, project management, and operations4giving me a 360-degree view of the customer journey. Whether launching innovative remittance solutions at a multinational bank or leading customer engagement strategies for a startup, I9ve consistently delivered measurable impact4boosting retention, revenue, and satisfaction. I thrive in collaborative environments where empathy, data, and strategic thinking come together to enhance customer experiences. Whether you need an experienced customer support specialist or a dependable virtual assistant, I9m here to help you deliver seamless experiences and stay focused on what matters most4growing your business. Comprehensive Services I offer a wide range of services designed to enhance efficiency and customer satisfaction. From managing daily administrative tasks to resolving complex customer issues, my expertise ensures your operations run smoothly. Customer Support Virtual Assistance Email, Chat, & Phone Support Admin Support & Task Management SaaS Onboarding Helpdesk Resolution Platform Training & Support Efficient Ticket Management & Support Calendar & Inbox Management Data Entry & Reporting Organised Scheduling Accurate Data Management CRM Management Process Documentation Salesforce Knowledge base management Project & Vendor Management Product Management Promotional Campaigns, Product Launch, & Process Product Lifecycle Optimization Tools & Expertise -Powering Your Success Tools Technical Skills Custom SaaS Platforms Process Optimization Microsoft Office Helpdesk Support Zendesk Process Documentation Salesforce CRM Data Analysis Google Workspace Email & Calendar Management Zoom CRM Management Airmeet Training and development HubSpot Service Hub Slack My technical proficiency spans a wide array of industry-standard tools, ensuring seamless integration and efficient task execution. Coupled with strong soft skills, I provide comprehensive support. Soft Skills -The Foundation of Exceptional Service Empathy & Patience Attention to Detail Understanding customer needs with genuine care. Ensuring accuracy in every task. Multitasking & Prioritization Proactive Communication Efficiently managing time & multiple responsibilities. Keeping stakeholders informed consistently. Conflict Resolution Team Collaboration De-escalating situations effectively. Working seamlessly with cross-functional teams. Flexibility Emotional Intelligence Easily adaptable to changes in customer needs & Ability to manage my emotions and understand those of technology. others. Active Listening Creativity & Critical Thinking Listen to understand and respond clearly & thoughtfully Ability to be innovative in problem solving Achievements & Client Success My dedication to excellence has consistently yielded tangible results for clients, demonstrating a commitment to improving efficiency and satisfaction. 95% 98% 500+ Reduced Customer Wait Time Customer Satisfaction Users Onboarded Achieved through automated ticket Consistently maintained while resolving Successfully onboarded to various SaaS routing implementation. 3000+ issues annually. platforms, boosting adoption rates. 100% 100% Data Analysis Saved Time for the Group Head Analysing data to provide insights for Virtually assisted the GH in coordinating decision making. product managers in 36 countries. Portfolio Highlights & Work Samples Discover examples of my strategic approach and practical deliverables that drive success. I create clear, actionable resources designed to empower users and streamline processes. AI Automation This is a collection of automations built by me at the AI Automation Bootcamp organized by DivVerse Labs/Loubby.ai Automated Customer Onboarding System Smart Meeting Schedular and Notifier AI-Driven Executive News & Market Watchdog Technical Document Automated Time-Off Request Management System Technical Document Technical Document Technical Document Data Analysis with Excel This analysis is on a company's 3-month data showcasing sales and profit on specific products across different store locations in Nigeria. The analysis was done with excel after the data was cleaned to ensure quality, and provides information on the performance of each product, location and region for the 3-month and for each individual month. This is part of the dashboard displaying Key Metrics and Slicers. The Key metrics change based on current data. The interactive dashboard shows 4 different visual interpretations of the data. Use the Slicers to interact with the dashboard or any of the visuals based on different parameters. Click here Streamlining Business Operations Project Title: Western Union Upload Manager Project Objective Project Outcome Strategic Impact The Western Union Upload The project successfully delivered measurable The Western Union Upload Manager was initiated to automate improvements: Manager has streamlined critical and optimize the branch operations, improved financial Settlement Efficiency transaction settlement and controls, and delivered both cost- reconciliation process. The key Achieved a 1 Business Day Settlement Period, saving and revenue-protecting goals were: compared to previous multi-day delays. benefits to the organization. Enhanced operational efficiency and improved This project represents a partner satisfaction through faster fund scalable template for future faster, error-free processing allocations. automation and reconciliation Optimize Reconciliation to Productivity Gains Automate Transaction Settlement to branches for ensure accuracy and reduce enhancements across additional remittance services. Saved 7 Working Days of Man-Hours Each manual workload Month. It reduced daily manual reconciliation Minimize Revenue Loss by efforts significantly, and freed up team identifying and closing capacity for higher-value tasks and strategic settlement loopholes operations Revenue Protection Identified and Blocked Loopholes that previously led to untracked transactions and revenue leakage. Strengthened controls to ensure accurate, auditable settlements and reduced financial risk. Optimizing Customer Experience on SaaS Platform Project Title: Ria Bank Deposit Automation on Flexcube Project Objective Project Outcome Strategic Impact The Ria Bank Deposit Automation The project successfully delivered measurable The successful deployment of on Flexcube project was improvements: Ria Bank Deposit Automation on implemented to improve customer Flexcube has significantly Time & Productivity Efficiency experience, drive operational enhanced the customer journey efficiency, and support revenue Saved 10 minutes per transaction by growth on our SaaS remittance eliminating manual processing. platform. The core objectives were: on the SaaS platform. Increased daily transaction capacity without adding staff overhead Automate the settlement of Ria transactions directly into Reduce transaction processing time to enhance speed and reliability. and reliability, the project supports long-term customer retention, drives higher platform Revenue Growth customer accounts. By delivering speed, accuracy, adoption, and sets the Increased customer adoption of the foundation for broader automated deposit option. automation initiatives across Higher transaction volumes directly remittance services. contributed to additional revenue streams. Minimize customer aggravation and operational bottlenecks Enhanced Customer Experience caused by manual processing. Eliminated processing errors, disputes, and complaints associated with manual interventions. Improved customer trust through real-time settlement and transparency Salesforce Team Sprints @ Clicked Business Analyst Sprint Delta Airlines current data is siloed, making it difficult to solve customer issues effectively and Salesforce Administrator Sprint devise a robust business strategy. Discount tires system contains multiple legacy systems and inefficient Project Objective: Analyze the situation and process, leading to frustrated call agents, decreased sales and impatient company's pain points. Assimilate its data, leveraging customers. AI and CRM solutions to gain comprehensive insights. Proffer a solution Project Objective: Build solutions to resolve their pain points. Salesforce Badges The Salesforce badges, demonstrating proficiency in CRM management and best practices. View all Lightning Experience Reports Business Administration Admin Super Set & Dashboards Specialist User Access Fundamentals Specialist Virtual Assistant Travel Pack Research Report Managing a Virtual Team Virtually assisted the Group Head, Remittances. Managed a remote team of 36 product managers Weekly report collation and preparation Check it out Analyzing quarterly reports for insights performance tracking. See full document This is a mini VA project done during my Virtual Assistant training. Meeting scheduling & Note taking Other administrative tasks Research report on Parks & the top ten most populated cities in California AI Portfolio This is a collection of mini-projects undertaken (using AI tools) during my training on AI Career Essentials by ALX Gemini Generating Lyrics for my Teachable Machine Image recognition. Infographics Data Analysis Veed Recording a video Udio song View View View View Testimonials "Professional, patient, and proactive. Chineze streamlined "An indispensable virtual assistant4organized, dependable, our customer support process and made a measurable flexible, and always open to learning new things." impact on our client relationships." ~ Linus Adaba (2018) ~ Caleb Anenechukwu (2024) Group Head Remittance Manager, Drinks-a-Deo Ventures Working with Chineze, who was a brilliant product manager, was wonderful and obviously one of my best moments. She continuously exhibited a strong work ethic while advocating for Ecobank Nigeria's use of international money transfer services like Western Union, MoneyGram, Ria, etc. She is fearless, insightful, competent, committed, independent, and incredibly conscientious. As a product manager, she streamlined processes, significantly increased the bank's IMT revenue generation, and helped to place Ecobank's IMT products among the best performers in the country. ~ Noble Edebeatu Team member, Operations Experience & Certification Certifications Remote / Volunteer Experiences Resume Onsite Experiences Virtual Assistant to Group Head, Remittances Head, Customer Support, Remittances Marketing & Customer Success Specialist Product Manager, Remittances Team Sprints at Clicked Certifications Professional Associations Salesforce Administrator CX Accelerator Virtual Assistant Support Driven Social Media Management Education B.Education (Physics Major) Masters in Business Administration Let's Connect Ready to elevate your customer support and streamline your operations? I'm here to help. Contact Me Directly Connect Online Phone Email:- LinkedIn Profile Call Copyright © Chinez2025 WhatsApp