Chimuanya Ignatius Okorie

Okorie Ignatius Chimuanya --https://www.linkedin.com/in/ig natius-okorie- No. 33, Mgbabor community, Abakaliki Ebonyi State Nigeria Summary Customer-oriented professional with a solid background in Highlights • • • • Project Management and implementation. Human Resources Management Word and PowerPoint presentation Staff leadership and development Education BACHELOR OF ART: ENGLISH AND LITERARY STUDIES – 2016. IMO STATE UNIVERSITY OWERRI, NIGERIA CURRENTLY PURSUING MASTERS OF ART IN LITERATURE . UNIVERSITY OF NIGERIA NSUKKA Achievement Successfully led the team that pursued, acquired clearances, established, branched out and ran Imo state branch of Inspint International Career Center. Acted as the state Coordinator before being transferred to Ebonyi regional headquarters. customer support and sales coordination. Experienced in delivering exceptional customer service and building strong client relationships. Strong communication and problem-solving skills, combined with a passion for helping customers succeed. As well as demonstrative successes at establishing productive relationships with staff and management. Expierence Customer Support Representative at Digital Witch-2023. • • • Provided timely and effective customer support through various channels (phone, email, chat). Resolved customer issues, answered inquiries, and tracked support tickets to ensure customer satisfaction. Collaborated with cross-functional teams to address customer concerns and escalate complex issues when necessary. Academic Programme Sales Coordinator - 10/-. • Coordinate execute a wide range of events, including conferences, seminars, and workshops, ensuring smooth operations • Collaborate with cross-functional teams to develop teaching materials, marketing materials, and promotional campaigns. • Implement effective communication strategies to enhance student engagement and satisfaction. • Experience in developing training materials and handouts. • Conducted post-event evaluations and feedback surveys, analyzing data to implement improvement. Volunteer Experience at Tech4Dev (Remote)-Jan. 2024 • Supported Tech4Dev initiatives as a dedicated volunteer, contributing to various projects. • Assisted in organizing events, workshops, and training sessions for community development in the technology sector. • Collaborated with team members to ensure smooth execution of programs.