Chidinma Okuli

Home Portfolio Contact Hello, I am Mercy! I work with busy professionals who want to make the most of their time and their businesses. if you need a tech-savvy virtual assistant to help you accomplish your goal... Hire me ABOUT ME As a virtual Assistant and customer service representative I excel in combining technical expertise and interpersonal abilities to achieve results. With a proven track record of providing great service and exceeding customer expectations, I am committed to Creating long-term relationships and driving corporate success. My Top VA SKills 1. Administrative Assistance: I am proficient in email management, data entry, scheduling, calendar management, travel planning and online research, project management and Document preparation. 2. Customer Support VA: Responding to customer inquiries, Handling live chat and support tickets, managing calendar relationships, providing product or service information. 3. Workflow Tools: Google workspace(word, spreadsheet, slides, forms), canva, project management tools(Asana, Clickup, Trello), cloud storage(Google drive), Video conferencing platforms(zoom, google meet, skype) Portfolio TRAVEL PLANNING CALENDAR MANAGEMENT These are samples i’ve worked on click to take a look Please click on the heading for more... Portfolio MEETING AGENDA EMAIL MANAGEMENT click to take a look My research please click on the heading for more... Background Lead city university, oyo state, Nigeria Ubani and co law firm Honours Internship Bachelor of Laws(LL.B- - ALX virtual assistant Cohort 5 training Certified Virtual assistant 2024 Clients Testimonials Travel Arrangement Research Meeting Agenda “This is such a brilliant job... weldone” “working with you was an absolute pleasure” “It was amazing working with you” Jeremiah Bouzimo Indighe Darasimi SOFT SKILLS . Excellent communication . Collaboration . Time management . Problem-solving . Confidentiality and discretion . Strong attention to detail . Adaptability . Organizational SKILLS TECHNICAL SKILLS . Proficient in Google Workplace . Experienced with microsoft office suite . Ability to learn quickly . Knowledgeable in project management tools . Strong understanding of CRM system . Data entry and spreadsheet management SKILLS AND EXPERTISE 1. Administrative Support . Email Management and inbox organization . Calendar management and scheduling . Data entry and file organization . Document preparation 2. Customer Service . Responding to inquiries and resolving customer concerns . Live chat and email support . order processing and follow up 3. Project Management . Task coordination and delegation . Monitoring deadlines and project timelines . use of tools like Asana, Trello, Monday.com, etc CERTIFICATIONS ALX Virtual Assistant certification TOOLS I WORK WITH CONTACT ME EMAIL ADDRESS- I CANNOT WAIT TO HELP YOU FOCUS ON WHAT IS MORE IMPORTANT, LET ME BE YOUR VA! LINKEDIN MERCY OKULI