OKULI Mercy portfolio
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Hello, I am Mercy!
I work with busy professionals who want to
make the most of their time and their
businesses. if you need a tech-savvy virtual
assistant to help you accomplish your goal...
Hire me
ABOUT ME
As a virtual Assistant and customer service representative I
excel in combining technical expertise and interpersonal
abilities to achieve results. With a proven track record of
providing great service and exceeding customer
expectations, I am committed to Creating long-term
relationships and driving corporate success.
My Top VA SKills
1. Administrative
Assistance:
I am proficient in email management, data entry, scheduling, calendar
management, travel planning and online research, project management and
Document preparation.
2. Customer Support VA:
Responding to customer inquiries,
Handling live chat and support tickets,
managing calendar relationships,
providing product or service information.
3. Workflow Tools:
Google workspace(word, spreadsheet, slides,
forms), canva, project management tools(Asana,
Clickup, Trello), cloud storage(Google drive), Video
conferencing platforms(zoom, google meet, skype)
Portfolio
TRAVEL PLANNING
CALENDAR MANAGEMENT
These are samples i’ve worked on
click to take a look
Please click on the heading for more...
Portfolio
MEETING AGENDA
EMAIL MANAGEMENT
click to take a look
My research
please click on the heading for more...
Background
Lead city university, oyo
state, Nigeria
Ubani and co law firm
Honours
Internship
Bachelor of Laws(LL.B-
-
ALX virtual assistant
Cohort 5 training
Certified Virtual assistant
2024
Clients Testimonials
Travel Arrangement
Research
Meeting Agenda
“This is such a
brilliant job... weldone”
“working with you
was an absolute
pleasure”
“It was amazing
working with you”
Jeremiah
Bouzimo Indighe
Darasimi
SOFT SKILLS
. Excellent communication
. Collaboration
. Time management
. Problem-solving
. Confidentiality and discretion
. Strong attention to detail
. Adaptability
. Organizational
SKILLS
TECHNICAL SKILLS
. Proficient in Google Workplace
. Experienced with microsoft office suite
. Ability to learn quickly
. Knowledgeable in project management tools
. Strong understanding of CRM system
. Data entry and spreadsheet management
SKILLS AND EXPERTISE
1. Administrative Support
. Email Management and inbox organization
. Calendar management and scheduling
. Data entry and file organization
. Document preparation
2. Customer Service
. Responding to inquiries and resolving customer concerns
. Live chat and email support
. order processing and follow up
3. Project Management
. Task coordination and delegation
. Monitoring deadlines and project timelines
. use of tools like Asana, Trello, Monday.com, etc
CERTIFICATIONS
ALX Virtual Assistant certification
TOOLS I WORK WITH
CONTACT ME
EMAIL ADDRESS-
I CANNOT WAIT TO HELP
YOU FOCUS ON WHAT IS
MORE IMPORTANT, LET ME
BE YOUR VA!
LINKEDIN
MERCY OKULI