Chiderah Sophia Nwoke

CUSTOMER: My name is Sophia John. I urgently need help. I recently made a payment to your company, I bought a gas cooker from you and made payment twice this is because the first payment I made was pending so I thought it didn't pull through i had to make another payment for the same product and now i just found out the payment has gone through twice already. This is really difficult for me because I have already budgeted that money. Please I am hoping your team looks into this for me please SUPPORT: Hello Sophia, We sincerely apologize for the inconvenience caused by the duplicate payment on your order. I hear you, and I understand how frustrating this is for you because you already budgeted the money that was debited. I am so sorry you have to go through this. Please be informed that we have received your ticket and we are currently reviewing it. In order to help us fasten the process, can you send me a screenshot of the payment- both transactions, your transaction ID, the date this payment was made, and the amount that was debited Please note that once verification is complete, any duplicate payment will be sent back to your original payment method Kindly note that this verification process takes 24 hours to complete, and the refund (if approved) takes 3-5 working days to reflect in your bank or payment provider. We appreciate your patience, and be assured that your payment will be made as soon as possible If you have any problem, I can help you resolve it or any question, kindly let me know, Sophia Best regards Sarah-King support team This email is a service from Hooked. Delivered by Zendesk