Chera Gilbert

Chera Gilbert Fractional COO | Operations Consultant | Charity Sector- | - Pitons Peak Consulting AVAILABLE NOW 1 to 2 Days Per Week Remote or Hybrid Fractional | Interim | Consulting Senior operations and transformation consultant with close to a decade of experience working with charities and social enterprises during periods of change. I specialise in stabilising organisations, fixing broken systems, improving culture, and guiding leaders through complex transitions. Known for calm, practical leadership and rapid diagnosis. Founder of Pitons Peak Consulting. Consultancy Specialisms Organisational Change Management Operational Diagnostics & Redesign Culture Review & Staff Retention Quality Management Frameworks Governance, Risk & Compliance CEO & Executive Advisory Support Triage & Demand Management Interim & Fractional Leadership Selected Experience Founder & Executive Consultant Pitons Peak Consulting April 2025 – Present Consultancy supporting charities and social enterprises through operational pressure, leadership transition and organisational change. Working closely with CEOs and senior leadership teams to stabilise organisations, strengthen governance and improve delivery systems. Service Manager (Contract) Carers Centre Tower Hamlets Sept 2025 – Present Supporting a newly appointed CEO during organisational transition. Providing senior operational leadership, governance oversight and stability across multiple services while the CEO embeds into post. Operations Manager (Contract) TaxAid June 2024 – Aug 2025 Brought in to address high staff turnover, cultural challenges and systems no longer fit for purpose. Led change management, redesigned triage systems, implemented a quality management framework and directly reduced staff attrition across national helpline services. Operations Manager (Contract) Mercy Corps Europe March 2023 – May 2024 Senior operational leadership across multiple European offices. Managed office relocations, procurement compliance, vendor performance, budgets and governance standards across complex international transitions. Team Leader & Ops Manager Disability Resource Centre Dec 2018 – Feb 2023 Progressed through senior operational leadership, leading multi-service teams, managing funder relationships, strengthening reporting and ensuring contractual delivery across several funded programmes. Tools & Systems Charity Log Power BI (intro) Microsoft 365 Google Workspace Lean Six Sigma Qualifications Lean Six Sigma Green Belt | The Lean Sigma Company | 2022 Postgraduate Diploma in International Relations | Queen Mary University of London | 2021 BA (First Class Honours) International Business Management | University of Bedfordshire | 2017 Certificate in Understanding Environmental Sustainability | Skills Network | 2024 Certificate in Sustainable Investing | Candriam Academy | 2023