Chelsi Grace Gulim

I hope this message finds you well! My name is Chelsi Grace Gulim, and I’m excited to express my interest in the Customer Service Representative position with your company. With over 5 years of experience in customer service, including roles in the healthcare and eCommerce sectors, I have developed the skills and expertise necessary to provide outstanding support and contribute positively to your team. Throughout my career, I’ve successfully assisted and supported customers by addressing inquiries, resolving issues, and ensuring a positive and efficient customer experience. My experience has equipped me with strong communication, problem-solving, and conflict-resolution skills that are essential for excelling in this role. I am confident that my background in customer service, coupled with my dedication to long-term success, makes me a great fit for your company. Here’s a snapshot of what I can offer: Customer Support: Providing exceptional service to ensure customer satisfaction. Technical Proficiency: Familiarity with tools like Salesforce, HubSpot, TalkDesk, and more. Process Improvement: Analyzing data and optimizing workflows for better efficiency. Conflict Resolution: Addressing customer complaints and providing effective solutions. Expertise: Good Communication Skills Advanced Problem-Solving Time Management Conflict Resolution Technical Proficiency Upselling and Cross-Selling Active Listening Analytical Skills Adaptability Process Improvement Attention to Detail Team Collaboration Escalation Management Email Organization and Management Tools: Salesforce HubSpot HubStaff TalkDesk Aircall Avaya Cisco YAMM/GMASS Google Workspace Microsoft Outlook For your reference, I have attached my resume, which showcases my experience in greater detail. I am ready to contribute my skills and experience to help your company achieve its goals and maintain a high standard of customer support. I’m enthusiastic about the opportunity to join your team for the long term, working remotely, and am available for up to 48 hours per week. Please let me know if we can arrange a time to discuss how I can support your team. I look forward to the possibility of working together!