Cathrine Gonese

MEDICAL VIRTUAL ASSISTANT Cathrine Gonese Medical Virtual Assistant | Patient Scheduling & Clinical Documentation | HIPAA Certified 30+ Patients Monitored Daily Performed blood pressure monitoring, temperature checks, pulse readings, and oxygen saturation assessments for 30+ patients daily using digital monitoring equipment 4 documenting all readings for clinical review and care plan updates. Harare, Zimbabwe | Fully Remote | Available for US & UK Practice Hours BACKGROUND About Me I started in clinical care — taking vitals, tracking patient status, and making sure nothing fell through the cracks. That What Drives My Work work taught me what good documentation looks like and Clinical accuracy in every record why it matters when a care decision depends on it. Zero missed escalations, every shift Remote medical support drew me in because it lets me bring that same standard to practices that need it most — without geographic limits. I handle scheduling, documentation, and patient communication so clinicians can focus on care, not admin. Systems that run without manual fixes Practices that operate with full visibility PERFORMANCE Impact at a Glance 30+ 100% 0 Patients Monitored Daily Documentation Accuracy Vital signs assessed and documented Zero errors across all clinical records Healthcare-Associated Infections every shift using digital monitoring and care plan updates Maintained full infection control equipment compliance throughout clinical duties 0 3–5 Missed Escalations Every abnormal reading escalated to the Abnormal Readings Escalated Per Shift appropriate clinician on time Consistent identification and escalation of critical patient findings CASE STUDY 01 Case Study 4 Clinical & Customer Care Operations Problem Managing 20340+ daily customer interactions alongside clinical duties for 30+ patients 4 with no structured system to ensure timely follow-ups or consistent documentation. Action Built parallel workflows: digital monitoring protocols for vitals with structured escalation, and a CRM-informed follow-up system for customer inquiries via phone and WhatsApp. Result Zero missed escalations. 100% documentation accuracy. Improved customer satisfaction and repeat business through consistent, timely follow-ups. CASE STUDY 02 Case Study — Patient Scheduling System Design Problem A Texas family medicine practice (3 physicians, 45 patients/day) used paper schedules and sticky notes. Double-bookings were routine, follow-ups were missed, and there was zero visibility into cancellation or no-show rates. Action Designed a three-tab Google Sheets tracker: (1) Daily Schedule with 15-minute slots and color-coded status; (2) Follow-Up Tracker with automated overdue flags; (3) Weekly Dashboard auto-calculating volume, cancellation rate, noshow rate, and compliance. Result Zero double-bookings. Zero missed follow-ups. Operational dashboard deployed Day 1 of client engagement. SERVICES What I Handle Patient Scheduling & Coordination Structured scheduling across multiple physicians and Clinical Documentation & EHR Management appointment types. Zero double-bookings. Every follow- Accurate, HIPAA-compliant documentation of vital up tracked. signs, care plans, and clinical observations. Zero documentation errors. Patient Communication & Intake Insurance Verification & Billing Support Professional phone, email, and chat handling — inquiries, Eligibility verification, claims processing, and billing reminders, and follow-up coordination. inquiry resolution to reduce payment delays. Telehealth Coordination Operational Reporting Supporting virtual consultations through scheduling, Weekly dashboards tracking appointment volume, technical coordination, and patient preparation. cancellation rates, follow-up compliance, and efficiency metrics. CREDENTIALS Tools & Certifications Currently Proficient Google Workspace Microsoft 365 Docs, Sheets, Drive, Calendar Word, Excel, Outlook Doxy.me Calendly HIPAA-compliant telehealth Scheduling automation HubSpot CRM Slack & Zoom Client tracking Remote communication ClickUp Practice Fusion Task management EHR — exploratory Certifications HIPAA Certification Claude 101 & AI Fluency hipaatraining.us — 2026 Anthropic — 2026 Medical & Clinical Administration Alison — 2026 Working as a Virtual Assistant [Nursing / Healthcare Qualifications] Alison — 2026 Red Cross Nurse Aid— 2020 GET IN TOUCH Let's Talk Contact Email:-Phone: - LinkedIn: linkedin.com/in/cathrine-gonese-15ba123b6/ Book a Call: calendly.com/gonesecathrine My Standard Zero documentation errors. Zero missed escalations. That is not a goal — it is my standard. Let me bring it to your practice. Available for US & UK practice hours. Fully remote. HIPAA certified. Ready to deploy from Day 1.