Catherine Sabangan

VIRTUAL ASSISTANT CATHERINE SABANGAN ABOUT ME I am an enthusiastic and highly organized Virtual Assistant with strong experience in customer service, cold calling, data management, calendar scheduling, and administrative support. I consistently deliver professional results with minimal supervision, and clients trust me for my proactive communication, attention to detail, and ability to manage daily business operations efficiently. As your VA, your business becomes my priority. I adapt quickly, work efficiently, and provide dependable long-term support to help you focus on growing your business. CORE SKILLS CORE SKILLS • Customer Service • Cold Calling & Appointment Setting • Time & Calendar Management • Email Management • CRM & Data Entry • Lead Generation • Social Media Management • Organizational & Admin Support • Problem Solving & Critical Thinking • Reporting & Documentation TOOLS I USE ADMIN AND PRODUCTIVITY • Google Workspace • Microsoft Office • Dropbox • Zoom • Skype • Slack • Trello • ClickUp • Notion CRM & Outreach • HubSpot • Salesforce • Zoho • Mojo Dialer • 8x8 • Aircall SERVICES I OFFER • Calendar and appointment scheduling • Inbox and email management • CRM updates and lead management • Cold calling and follow-up calls • Client support and chat assistance • Data entry and report preparation • Social media scheduling & content planning • Document organization and digital file management • Research and administrative support WORK EXPERIENCE BPI AIA LIFE ASSURANCE CORPORATION Bancassurance Sales Executive August 17, 2024 – September 2025 • Sell and promote insurance products to bank customers • Identify and qualify potential clients • Achieve monthly sales targets and KPIs • Provide full after-sales support and customer assistance • Conduct financial consultations • Maintain long-term client relationships • Collaborate with banking staff and conduct joint client meetings • Ensure compliance with audit standards and internal processes SUTHERLAND GLOBAL SERVICES Cold Caller / Customer Service Representative (3+ years) • Conduct outbound calls to prospective clients • Present services, gather information, and schedule appointments • Maintain call logs, CRM updates, and follow-ups • Handle customer inquiries and service concerns • Work in a fast-paced environment while meeting daily quotas TRAININGS COMPLETED General Virtual Assistant Training • Calendar & email management • Data entry, CRM updates, digital filing • Preparing reports and correspondence Social Media Management Training • Content calendars and posting schedules • Researching hashtags and trends • Planning marketing campaigns • Aligning content to brand strategies CLIENT EXPERIENCE & FEEDBACK “Catherine is incredibly reliable. She manages our schedule, calls, and client follow-ups with attention to detail. A huge help to our business.” “She communicates professionally, understands instructions quickly, and completes tasks without constant supervision.” “Her cold calling confidence and people skills helped us convert leads we were struggling to reach. Highly recommended!” WHY CLIENTS LOVE WORKING WITH ME ✔ Fast learner – easy to train and quick to adapt ✔ Professional communication ✔ Works independently and efficiently ✔ Meets deadlines and handles pressure well ✔ Dedicated to helping clients scale and grow CONTACT INFORMATION--fb.com/catherine.sabangan- OnlineJobs PH Profile: [https://www.onlinejobs.ph/jobseekers/info/-] (https://www.onlinejobs.ph/jobseekers/info/-) EDUCATION Bachelor of Tourism Management University of Southern Mindanao Kabacan, North Cotabato -) Secondary Southern Christian College -) Elementary Sapad Central Elementary School -)