Caroline Kilee

Caroline Kilee Professional portfolio Customer Experience Leader | Operations Support Specialist | Sales Support Expert Introduction I’m an experienced Customer Service and Operations professional known for delivering excellent customer experiences and smooth day-to-day operations. I excel in handling client needs, solving problems quickly, and creating simple systems that make work easier for both teams and customers. With a strong background in customer support and sales coordination, I bring a practical, hands-on approach that focuses on keeping clients happy and business operations running efficiently. Mission Empower businesses with efficient operations and remarkable customer experiences. Vision To build high-performing customer service and operations teams that drive brand loyalty, operational efficiency, and business growth through proactive leadership and streamlined processes. Professional Skills 🟣 Customer Service Excellence Resolving complex client issues with empathy and professionalism. Building loyalty and long-term client relationships. 🔵 Sales & Operations Support Workflow optimization using Asana, Slack, and Trello. Improving team efficiency, reducing bottlenecks, and enhancing order fulfillment. 🟢 Administrative & Virtual Assistance Certified ALX Virtual Assistant proficient in remote operations, scheduling, email management, CRM tools, and administrative tasks. 🟠 Strategic Communication Skilled in Public Relations — crafting persuasive communication strategies and managing crises with calm precision. Certifications & Continuous Learning Certification Institution Year 🟢ALX Virtual Assistant Program ALX Africa 2025 🟢Asana Workflow Specialist Asana 2025 🟢Quality Management Systems Bureau Veritas 2017 (ISO 9001:2015) 🟢Customer Service Management Sheer Logic Consultants 2017 I believe in continuous growth—every skill gained is a tool sharpened for organizational success. Technology Toolkit 🟣CRM & Communication Tools – Trello, Slack, Jira, ClickUp, Monday.com, Asana, HubSpot basics 🟣Workflow & Task Management – Asana, Jira, ClickUp, Monday.com, Trello 🟣Customer Communication – Live chat, Emails, Call handling 🟣Sales Reporting – Data accuracy and follow-ups 🟣Virtual Tools & Creatives – Google Suite, Zoom, Calendly, Notion, Canva What I Bring To Your Team 💡 Client-Centric Mindset — Your customers remain loyal, happy, and engaged. 💡 Efficient Operations — Reduced operational delays, smoother task flow. 💡 Sales Growth Catalyst — Strategic upselling and strong post-sale relationships. 💡 Team Leadership — Motivate and guide junior teams towards a unified service vision. Education 🎓 Diploma in Public Relations Focus Areas: Crisis Management, Strategic Communications, Media Relations Languages 🟠English: Fluent 🟠Swahili: Native Speaker 🚀 Let’s Build Growth Together! If you’re seeking a Customer Service Leader who turns client experiences into your brand’s greatest strength, or an Operations Specialist who ensures every process flows efficiently, I'm your candidate. Let’s discuss how I can bring measurable value to your team. 📧-| 📱 - | 🌍 Nairobi, Kenya 🔗 linkedin.com/in/caroline-kilee