Braine A

Sample Guest Questions and Responses Client Request (1) : Hi. I would like to update my reservation to check in a day earlier? Can I do that? Jennifer Customer Service Response (1): Hi Jennifer. I'm afraid we may not be able to accommodate your early check-in request, as the day you've requested is already fully booked. However, in case your arrival time is not flexible, and you need an early check-in urgently, I might suggest another property we manage as a viable alternative to the requested period. You can check this property using this link. Please feel free to contact us at Customer Service.team if you need any assistance, and/or any kind of clarification. Kind Regards. Customer Service Team Client Request (2): Hi, I need some help here. There is water leaking from the faucet in the primary bathroom. Can you send someone out to fix it? Thanks, Claudia Customer Service Response (2); Hi Claudia, We sincerely apologize for such an unpleasant experience. Please be rest assured that your complaint has been recorded and the team concerned will be with you shortly. We do take maintenance issues /requests very seriously, and we will do our best to ensure that the rest of your stay with us remains pleasant . Please accept our apologies again for the inconvenience, and let us know if there’s anything else we can do to help. Best Regards, Customer Service Team Client Request (3): Hi, I made a reservation at your Hotel and just realized that no pets are allowed. I don't travel without my support dog, Fifi. Can you make an exception this once? Thanks Lydia Customer Service Response: Hi Lydia, Thank you for choosing The CARNIVAN Hotel.As much as we would love to accommodate your support dog, Fifi, unfortunately, we do have a strict no-pets policy. You can read our hotel policies on our website here for more insight. However, I might suggest other pet-friendly properties we manage as a viable alternative. You can check out our pet-friendly properties using this link. Also, we’d be happy to provide you with our local guide for personalized recommendations on the best dog daycare facilities nearby, if you'd like to consider that option. Please feel free to get in touch with us at Customer Service.team if you need any assistance and/or any kind of clarification. Best Regards, Customer Service Team