Balwinder Kalra

Task detail: Consider yourself working for a Jewelry brand chain of companies. Write 7 emails for the below scenarios. Table of Contents Promoting new product launch, try to sell it, and pitch for annual membership Feedback about product email from a customer who purchased it recently Offering refund/replacement email and objection handling Upselling email to the above customer after a month Influencer Outreach Email Guest post outreach email Event Invite Email for product launch mentioned in email 1. A celebrity will launch that product. You are inviting some VIP customers. Promoting new product launch, try to sell it, and pitch for annual membership Subject: Are you free this Sat at 6 PM EST? Dear FName, Greetings from Tiffany & Co.! We hope you are doing well and trust our fantastic line of collections is adding appeal to your persona. We know your desire to look stunning every day and we know how to fulfill it. We are happy to introduce you to our new jewelry collection The Diva. The fine collection includes the splendid touching and luscious appeal you wish for. To catch a sighting of the collection you can click here “The Diva Collection” Furthermore, the entire line of this collection will be introduced and showcased on Saturday, July 16th at 6 PM EST by the Diva herself Anya Taylor-Joy. You can Livestream the event by clicking on this LINK and we will be waiting for you to catch up more with us. Hang on, we have a surprise for you! With the purchase of any product from The Diva Collection, we are offering a 50% waiver on our annual membership for the first 2 years, especially for you! Listed are some of the benefits you will secure with the annual membership: Early bird access to Exclusive Deals and Products FREE Engagement Ring Customization FREE Access to ring Upgrade Program 50% off on the cleaning of any product at any store nationwide 50% off on the Repairs at any store nationwide Tiffany Diamond Certificate and Full Lifetime Warranty Kindly submit your interest to join the event by completing your registration on this LINK. We are excited to see you at the launch and looking forward to exploring the new collection. Regards, Balwinder Kalra Marketing Head Feedback about product email from a customer who purchased it recently Subject: Feedback on your recent purchase, INV#- 1234 Dear Sophia, Thank you for being our prestigious customer. We hope you are doing well. This email is to touch base with you personally to understand your experience and satisfaction with your recent purchase with us. We want to be better and would like to continue offering you our great products and services. Your feedback helps us create a better experience for you and other customers. That being said, if you could take 30 seconds to share your feedback, we would really appreciate it. Feedback link We look forward to welcoming you back. Regards, Balwinder Kalra Customer Success Manager Offering refund/replacement email and objection handling Subject: Order# 12345 | Quality concern - Replacement Dear Emma, I hope everything is well. I am Balwinder, Customer Success Manager at Tiffany & Co. We thank you for your email and for letting us know your concern with the quality of your recent purchase with us. First, I would like to extend my apologies to you for the unsatisfactory quality of the product, this is not the kind of experience we would like to give to our customers. I certainly understand that the purchase of such an expensive product should offer impeccable quality and durability. With that being said, I would like to inform you that we will replace the product for you and our logistics team will reach out to you at the earliest to discuss the shipment of the replacement item. Additionally, as a gesture of apology, we have waived the shipping fee of $20 with this replacement. Please be assured I am personally looking into this request until you receive the replacement and will surely drive this feedback to the concerned team to ensure such manufacturing faults do not happen again. Please feel free to reach out to me for any further questions or concerns, I am just an email away. Best, Balwinder Kalra Customer Success Manager Upselling email to the above customer after a month Subject: re: Order# 12345 | Quality concern - Replacement Dear Emma, I hope you are doing well. We would like to extend our gratitude to you for offering us an opportunity to rectify our flaws and appreciate your patience. Since the replacement was delivered to you a couple of weeks ago, I would like to touch base to understand if the quality of the replacement is as per your expectations and if there are no further issues with the item. Please feel free to write to me in case there are any further concerns. I will be on my toes to look into it. Since you have been our valuable customer, I would like to share a piece of information with you about the new collection we are introducing. The marketing team is still working on the launch event for it, and the invitations will be out soon. However, I would like to take this opportunity to let you know upfront that Tiffany & Co. is introducing “The Diva Collection” on July 16th and it is one of the finest pieces of Jewelry collection makers have ever designed. Additionally, there are benefits associated with the annual membership plan for existing customers with the purchase of the new collection. I can enroll you for the annual membership with 50% off today, and you can secure the benefits of an early bird sale, 50% off on cleaning and repairs, and a lot more. Kindly let me know your decision and I will be happy to help you with securing this offer. Best, Balwinder Kalra Customer Success Manager Influencer Outreach Email Subject: Tiffany & Co. Social Media Outreach Proposal Hello FName, Greetings from Tiffany & Co. Hope everything is great. I am Balwinder, the Marketing Manager at Tiffany & Co. We would like to express our interest in a social media collaboration with you for our upcoming line of new jewelry collections. Your social media outreach and the products we offer to the customers will be good business for both of us. Your remarkable presence and following in the Californian region will help us attract the attention of high-social-class customers who will be the best-targeted audience to explore our existing and new lines of jewelry collections. Please find the offer details below: Remuneration- $50,000 for 10 posts on Instagram, Twitter, Facebook, and Pinterest. Duration- These posts should be done within 30 days (we can connect further to discuss the interval between each post) Samples- Our executive will deliver the samples to you at the earliest so that your team can work on the necessary logistics and arrangements. Please note that the above offer is negotiable and we can discuss the possibilities to make this relationship work successfully. I look forward to your response. Regards, Balwinder Kalra Marketing Manager Guest post outreach email Subject: Let’s discuss our new blog post Hi FName, I hope everything is well. I am Balwinder, the Marketing Manager at Tiffany & Co. I am happy to share about our new line of collection of jewelry from Tiffany & Co. The new product launch is due next month and we would like to ensure that it has its presence in the market well before the launch event. Your reach and presence with the consumers are great and, with reference to the same, I would like to discuss the opportunity to post our blogs on your website to increase the reach of our new collection to the customers. You may review our content from the links below and share your insights to make it a success for both of us. Sample #1 Sample #2 I look forward to your response. Regards, Balwinder Kalra Marketing Manager Event Invite Email for product launch mentioned in email 1. A celebrity will launch that product. You are inviting some VIP customers. Subject: Launch event Invitation from Tiffany & Co. Hello FName, I hope you are doing well. I am Balwinder, the Marketing Manager at Tiffany & Co. We are excited to announce the launch of our new line of the collection “The Diva Collection” on July 16th at 6 PM EST. Venue: Hilton Los Angeles/Universal City - Directions & website We would like to formally extend our invitation to you as you are one of our most valuable customers and we appreciate your business. There will be a VIP lounge and a reserved table for you, along with some complimentary arrangements from Tiffany Co. Furthermore, I am certain you will be interested in attending this event as the new line of the collection will be launched by Tiffany & Co. brand ambassador and special guest for the evening, Anya Taylor-Joy. We request you to RSVP to us before July 13th at 6 PM EST to ensure we have the necessary arrangements to make the launch and your presence a delightful experience. We look forward to your response. Regards, Balwinder Kalra Marketing Manager