Ayandele Dolapo

Dolapo A Customer Service & Executive Assistant| Project Manager/Scheduler||Monday Automation 01 Dolapo A Customer Service & Executive Assistant| Project Manager/Scheduler||Monday Automation 7 years of experience I am a Virtual Assistant with expertise in Customer Service ,Executve Assistant, Monday Automation, project management and Scheduling. I excel in administrative tasks, communication,Project Management time management, and problem-solving. I am dedicated to providing exceptional support and delivering high-quality results for your team. 02 Why I switched to a home-based job Set my own schedule: I can choose when to start and finish my workday, enabling me to better manage my time and commitments. Create a conducive work environment: I can customize my workspace to suit my preferences, ensuring maximum productivity and comfort. Reduce stress: Eliminating the daily commute has significantly reduced my stress levels, allowing me to focus more on my work and personal life. Reduced transportation expenses: No more commuting means no fuel costs. Fewer distractions: I can minimize distractions that are common in office environments, such as noisy coworkers or unnecessary meetings. Increased focus: Working in a quiet space allows me to concentrate better and complete tasks more efficiently. Personalized work routine: I can tailor my work routine to my individual productivity patterns, maximizing my output. 03 What I can do for you Adminstrative Task Email management: Organizing, filtering, and responding to emails. Calendar management: Scheduling appointments and meetings. Document creation and formatting: Preparing reports, presentations, and other documents. 04 Customer Service: Responding to inquiries: Answering customer questions and concerns via email, phone, or chat. Order processing: Handling customer orders and ensuring timely delivery. Providing customer support: Resolving customer issues and complaints. Project Management Task management: Breaking down projects into smaller tasks and assigning deadlines. Team coordination: Communicating with team members and ensuring project progress. Project tracking: Monitoring project timelines and budgets. What I can do for you Social Media Management Content creation: Developing and publishing engaging social media posts. Community engagement: Interacting with followers and building relationships. Analytics: Tracking social media performance and identifying trends. 04 Research and Analysis: Data gathering: Collecting information from various sources. Market research: Analyzing market trends and competitor activity. Report writing: Summarizing research findings and providing recommendations. Executive Assistant Managing executive calendars and schedules Coordinating travel arrangements and meetings Preparing reports, presentations, and correspondence Handling administrative tasks What I can do for you Virtual Receptionist and Event Coordinator Answering phone calls and greeting visitors on behalf of a company. Planning and Organizing Events such as conferences,Webinars and meetings 04 Monday Automation Task management and assignment Time tracking and reporting Project planning and scheduling Collaboration and communication tools Integrations with other software applications Lead Generation Set up lead capture forms: Create forms on websites and landing pages to collect contact information from visitors. Manage lead databases: Organize and maintain a database of leads, including their contact information, preferences, and engagement history. How I work with my clients Project Management: Clear Communication: I'll establish open and transparent communication channels to ensure that expectations are aligned Project Planning: I'll assist in creating detailed project plans, outlining timelines, milestones, and deliverables. TaskManagement: I'll break down projects into smaller, manageable tasks and assign deadlines. TeamCoordination: If applicable, I'll coordinate with team members to ensure smooth collaboration. Progress Tracking: I'll monitor project progress, identify potential roadblocks, and suggest solutions. Deliverable Management: I'll ensure that all deliverables are completed on time and meet the required quality standards. 05 How I work with my clients Customer Service: Client Interaction: I'll act as the primary point of contact for clients, addressing their inquiries and providing timely responses. Issue Resolution: I'll promptly address any client concerns or issues, ensuring their satisfaction. Feedback Collection: I'll gather feedback from clients to identify areas for improvement and enhance the overall customer experience. Client Relationship Building: I'll strive to build strong and lasting relationships with clients through exceptional service. How I work with my clients Adaptability and Problem-Solving: Flexibility: I'm able to adapt to changing priorities and work schedules. Problem-Solving: I'll proactively identify and address potential issues to ensure project success. Confidentiality and Professionalism: Privacy: I'll maintain strict confidentiality of all your information and projects. Professionalism: I'll conduct myself in a professional manner at all times. 05 Achievements 07 Project Management Achievements: Successful project completion: Successfully delivered projects on time, within budget, and meeting all quality standards. Improved efficiency: Implemented process improvements that increased project efficiency and reduced turnaround times. Risk mitigation: Successfully identified and mitigated potential risks to project success. Team collaboration: Fostered a collaborative team environment and improved communication among team members. Client satisfaction: Received positive feedback from clients regarding project outcomes and the quality of service provided. Achievements Customer Service Achievements: High customer satisfaction: Achieved high customer satisfaction ratings based on feedback surveys and metrics. Resolved complex issues: Successfully resolved complex customer inquiries or complaints in a timely and satisfactory manner. Improved customer retention: Increased customer loyalty and retention rates through exceptional customer service. Enhanced customer experience: Implemented initiatives to improve the overall customer experience, such as streamlining processes or introducing new services. 07 Types of clients I work with Small Businesses: Entrepreneurs: Individuals starting or running their own businesses. Startups: New companies in the early stages of growth. Small businesses: Established businesses with limited resources. Freelancers and Solopreneurs: Freelancers: Individuals who work independently and offer their services to clients. Solopreneurs: Individuals who run their own businesses as a single entity. Non-Profit Organizations: Charities: Organizations that provide aid or services to those in need. Foundations: Organizations that support charitable causes. NGOs: Non-governmental organizations working on various social or environmental 10 Types of clients I work with Corporate Clients: Departments: Individual departments within larger companies. Small teams: Small groups within companies working on specific projects. Large corporations: Established companies with extensive resources. Remote Teams: Distributed teams: Teams that work together virtually, often located in different geographical areas. Hybrid teams: Teams that combine in-person and remote work arrangements. 10 92 100% NUMBER OF CLIENTS TO DATE JOB SUCCESS 30 25 Customer Increase The number of my customers has steadily grown over the years. 20 15 10 5 0 12 2020 2021 2022 2023 2024 I am confident that I would be a valuable addition to your team. Let's schedule a meeting to discuss how my skills and experience can benefit your specific needs. LET’S WORK TOGETHER 16 Email Linkedin Mobiile -om www.linkedin.com/in/dola posavytechie -