Customer Service
HELLO,
IT'S GOOD TO HAVE YOU HERE. I'M
AVWEROSUO IBUANOKOE,
AN E-COMMERCE CUSTOMER
SUPPORT SPECIALIST SKILLED IN
EMAIL, PHONE, AND LIVE CHAT
SUPPORT.
I AM A GOOD SET OF HANDS WHEN IT
COMES TO MULTITASKING.
I HAVE OVER 3 YEARS OF EXPERIENCE
AS A CUSTOMER SUPPORT SPECIALIST.
KINDLY CLICK ON THIS COVER
PHOTO TO GO THROUGH THE SLIDES
TO VIEW MY SKILLS AND WORK
SAMPLES.
CHECK OUT THE
SKILLS I HAVE
TO OFFER
1.
E-COMMERCE CUSTOMER SERVICE.
2.
PRODUCTS LISTING.
3.
INVENTORY MANAGEMENT.
4.
SHOPIFY CUSTOMER SUPPORT.
5.
ACTIVE LISTENING.
6. CUSTOMER RELATIONSHIP MANAGEMENT.
7.
TELEPHONE SUPPORT.
8.
LIVE-CHAT SUPPORT.
9.
EMAIL SUPPORT.
10.
TROUBLESHOOTING.
11.
ESCALATION AND RESOLUTION.
12. TICKETS CREATION AND MANGEMENT.
THE AMAZING THING ABOUT
HAVING SKILLS IS THE
ABILITY TO SHOW HOW
BEST YOU KNOW THEM.
KINDLY VIEW MY OTHER
SLIDES TO SEE SOME OF
MY WORK SAMPLES.
LIVE-CHAT SUPPORT MESSAGE SET UP ON INTERCOM
CREATING A CUSTOMER'S TICKET USING HUBSPOT
RESPONDING TO A CUSTOMER'S COMPLAINT USING HUBSPOT
USING INTERCOM FOR LIVE CHAT SUPPORT WITH CUSTOMERS
RECEIVING A CUSTOMER'S COMPLAINT VIA EMAIL
TROUBLESHOOTING AND RESOLVING THE CUSTOMER'S COMPLAINT VIA EMAIL
GETTING THE CUSTOMER'S REPLY
RESOLVING THE CUSTOMER'S COMPLAINT FOR A BETTER CUSTOMER EXPERIENCE
CREATING AND ASSIGNING A CUSTOMER'S TICKET TO A TEAM
MEMBER ON TRELLO
OPENING AND SOLVING A CUSTOMER'S TICKET VIA
ZENDESK
LOGGING A CUSTOMER'S CALL ON HUBSPOT
THE CRM TOOLS I USE TO
COMMUNICATE WITH
CUSTOMERS AND TEAM
MEMEBERS ARE
SLACK
HUBSPOT
ZENDESK
INTERCOM
TRELLO
GOOGLE
WORKSPACE
AS A MEMBER OF
YOUR TEAM, I WILL
WORK HAND IN HAND
WITH ALL TEAM
MEMBERS TO
ACHIEVE A COMMON
GOAL WHICH IS THE
SUCCESS OF YOUR
ORGANIZATION.