Arlene Cruzin

Arlene Cruzin Virtual Assistant- ABOUT ME I am a dedicated Virtual Assistant with over 5 years of experience, I specialize in claims processing, eligibility verification, and insurance follow-ups. I help healthcare providers and businesses reduce claim denials, improve workflow efficiency, and ensure accurate patient information handling. 12 years in the BPO industry, handled Healthcare, Telecommunication and Financial Accounts. With my experience in the BPO industry and as a Virtual Assistant, I am confident in my ability to contribute positively to the company’s success when hired. SKILLS & TOOLS Skills: • Attention to Detail • Strong Communication Skills • Time Management • Problem-Solving Tools: • Microsoft Teams • Microsoft Excel / Google Sheets • Google Workspace • CRM Systems • Email Management Tools • Hubspot • Slack EXPERIENCE Virtual Assistant – Reimbursement Team Contacted insurance companies for claim status updates Coordinated with Authorization and Provider teams Handled denied claims through appeals and reconsideration Maintained accurate records and reports Customer Service Representative – Healthcare Account Assisted patients with eligibility, benefits, and claims inquiries Handled high-volume calls daily Ensured accurate information and resolution of concerns Customer Service Representative – Telecommunications Account Assisted customers with billing inquiries, plan upgrades, and service concerns Troubleshot basic technical issues (internet, mobile, and network problems) Processed account changes, payments, and service activations Handled high-volume inbound calls while maintaining excellent customer satisfaction Resolved complaints efficiently and escalated complex issues when necessary Educated customers on products, promotions, and service features Customer Service Representative – Financial Account Handled customer inquiries related to bank accounts, transactions, and balances Assisted with billing disputes, refunds, and payment processing Ensured accuracy and confidentiality of sensitive financial information Verified customer identity following security and compliance protocols Resolved account issues promptly while maintaining high-quality service standards Provided clear explanations of policies, charges, and account activity WHY HIRE ME? 10+ years healthcare experience Knowledgeable in insurance processes Reliable and detail-oriented Can work independently with minimal supervision