Archana Mire

PM Portfolio Archana Mire Objective of this Document What's Included: A brief overview of my background and experience in program management Why This Document: To showcase tangible evidence of my capabilities and accomplishments. To provide a comprehensive and compelling overview of my experience and expertise. Value to You, the Reader: Insight into my proven track record of successfully managing complex projects. Clear demonstration of the value I can bring to your projects or organization. Opportunity to gauge our compatibility and suitability for potential collaboration or employment. 1 During the 10 - day mourning period following the demise of Queen Elizabeth II on September 8, 2022, our team undertook a critical project to manage waste management activities in London. Since people from all over desired to bid the Queen, the project aimed to ensure the continuity of waste collection services while accommodating the funeral processions and heightened security measures for the royal family. Current Situation Alternate Routes Tight deadline of 15 days, increased throughput rate by 25% to cover all visitors Reduced cycle time and increased iterations to ensured lead time was maintained on new routes. Our Approach Communication Strategy Implementation To increase transparency with customers, released a portal to communicate all important announcements Using Cynefin framework, implemented the best solution possible to address unforeseen challenges Results 01 02 03 04 95% 58% 40% 100% Achieved customer satisfaction rate with communication efforts. Increased Efficiency Increased workforce capacity within a short timeframe. Maintained cleanliness compliance during processions Impact Got featured in the news. Bagged Britain’s Tidy Awards in 2022 “Massive clear-up follows Queen’s funeral” “A Clean Sweep: Veolia Westminster win Team of the Year at the Keep Britain Tidy Awards” Monitoring OKRs during the Queen’s Demise 2 My team embarked on a process improvement project to develop a communication portal and forum for allotment members of residents under a Council. The portal aimed to centralize resident account information, facilitate payments and billings, and provide a platform for announcements regarding webinars and seminars. Framework Selection Using Lean and Scrum methods, controlled the lead time and initiated additional processes to maintain customer timeline. Stakeholder Engagement Utilized 7C’s framework at each iteration to systematically improve backend processes for the portal Iterations Regulated Backlog and Retrospective activities by improving Flow Efficiency. My Approach Release With each release, we enhanced communication between council members and residents, fostering a sense of community and collaboration. Results 01 02 03 04 50% 75% 40% 20% Increased resident engagement with the portal within the first three months of deployment. Reduced billing errors by through the implementation of automated payment processing and billing functionalities. Increased attendance at webinars and seminars following the introduction of targeted announcements on the portal. Improved resident satisfaction with billing processes, resulting in a decrease in billing-related inquiries. Impact New & Improved!! PowerBI CSAT report 3 Reducing customer support response turnaround time (TAT) from 2 mins to 45 sec. A solution was developed to implement a data-driven bot with decision-making capabilities enabling continuous improvement in customer support operations. Strategy Implementation Results 01 02 03 04 Reduced Customer Support TAT from 2 minutes to 45 seconds, exceeding the project goal. Improved agent efficiency by 30%, allowing them to handle a higher volume of support requests. Decreased support-related costs by 15% through process optimization and automation. Increased customer satisfaction scores by 20% due to faster response times and improved interactions. Thank You! Do you have any questions?-CREDITS: This presentation template was created by Slidesgo, and includes icons by Flaticon, and infographics & images by Freepik