Anju Singh

CASE STUDY- XAMARIN Business Need The client provides professional services such as carpentry, plumbing, painting and gardening, to take care of the maintenance activities at the resorts in the retirement community. Skilled field-workers are assigned to carry out the tasks across the community. The client’s existing system was a desktop based work-order management app, which is integrated with Microsoft Dynamics AX, to track, assign and manage work orders. Field-workers receive manually prepared sheets describing the scope of work to be completed. Upon completion of every task, the sheet needs to be submitted to the helpdesk in order to close the assigned ticket and update the system. Usually, the resolution time to complete the work-order workflow ranges from 2 to 3 days. Managing the work orders using their current desktop app was a drawback for the client. They were unable to establish real-time communication between the helpdesk and the field-force. Also, there was no visibility on workforce productivity, resulting in limitations while tracking and validating labour hours. Thereby, the client was looking for a solution that would streamline their work-order management process, enable real-time tracking of the service requests and increase productivity of field-workers. All rights reserved. Vidushi™ InfoTech Technology Solution Xamarin.Android, MVVM Light, App Services, Azure SQL, Blobs, and Table Storage Our expertise in delivering field-service mobile apps helped devise an Enterprise Mobility solution as per the client's specific requirement. The solution comprised of a Xamarin based mobile app, which helps the fieldworkers to download all service-requests assigned to them for a specific day. They can update their work status after the completion of their work, even from a remote location. The Native mobile app was developed using Xamarin Android, which allowed 80% code reusability. The app comprised of all features required to manage service requests from any location. Our Xamarin consultants leveraged Azure platform as the mobile backend system (mBaaS), to gain high scalability & availability of system during peak working hours. Mobile app security capabilities have been added by implementing app authentication via Azure AD Connect to on-premise AD. The Enterprise mobility solution also allowed establishing a two-way data communication, thereby, enabling hassle-free sync with the on-premise system for any real-time updates. All rights reserved. Vidushi™ InfoTech A Glimpse of the Mobile Application Our Results The Xamarin based work-order management solution helped increase customer satisfaction; with decrease in resolution time to fulfil customer service requests by 80%. The solution helped digitize the client’s existing paper based Work Orders into a Modern Mobile App, creating a connected fieldforce environment and thereby enhancing their operational efficiency. About Vidushi Infotech Vidushi Infotech was established in the year 2003 (Pune), which is an emerging IT hub across India. Vidushi Infotech is a fast-growing software solutions company providing incomparable services, top-of-the-class products and cost-effective solutions to a range of businesses. We are a proud a CMMI Level 3 Certified organization helping SMEs to seamlessly integrate IT Solution to accelerate their productivity so that they can focus on customers. All rights reserved. Vidushi™ InfoTech Prefer the Phone? - - Or Trusty Email - Vidushi Infotech Cerebrum IT Park Unit No- 3A Building B3, 2nd Floor Kalyani Nagar Pune-411014 Maharashtra India FREE CONSULTATION: - All rights reserved. Vidushi™ InfoTech