Angela Roquero

Chapter 1 Problem and its setting This chapter includes the overview of the current state of technology, research objectives, scope and limitation of the research, significance of the research, and definition of terms. 1.1 Overview of the Current State of Technology Technology is one of the things that has altered many parts of life in the modern world, and it has become inseparable from the network due to the growth of the internet. Current day market going digital market, Applications use to help you give more peace of mind to people. Electrical mobile and desktop applications are the most attractable and effective way and time consuming and also to reach out to customers today. Using these applications is the trending technology now. So, today developers, think in an innovative way and always try to provide the best apps and makes users' life more comfortable and easier. Day by day so many mobile applications are being launched every day with new technology and with smart work. (Reddy & Savan, 2022). A software program called an appointment system controls the procedure for setting up appointments for clients of a business. It is sometimes referred to as an appointment management software, an appointment booking system, or an appointment scheduling system. The system enables companies and professionals to manage reservations and appointments, and it may be utilized in a variety of sectors, including the service, legal, and healthcare sectors. The major tasks of the appointment system include scheduling appointments, rescheduling or canceling appointments, and sending email or SMS alerts. It can be desktop- or web-based. The system may also be connected with other software programs to accelerate outpatient referral processes, minimize delays, and improve referral efficiency. In general, an appointment system offers a more effective and practical approach to schedule appointments, which can boost client happiness and income. The lack of technology integration is one of the biggest problems that General Santos City's automotive industry is facing. Most individuals use internet resources to look for solutions to their difficulties. People frequently use digital solutions, whether they're looking for a restaurant, making travel arrangements, or maintaining a car. To meet the needs of automobile owners, drivers, and auto repair businesses in General Santos City, it is imperative to develop an Service appointment system application. The absence of internet apps that serve the demands of automobile owners, drivers, and automakers is particularly clear of this. With Lumiere: Vehicle Service finder the process gets much better, easier and more efficient in most motor/car owner in General Santos City than the traditional. The proposed system will made a development in this existing system, instead of roaming around the city to find available service center vehicle the customer just need to utilize the system. If a problem arises with a motorbike or automobile, this program aims to save the owner some time. This appointment system is intended to provide information and assist in locating the closest auto repair facility. Additionally, The program has a search feature that enables users to locate the closest auto repair facility if they require assistance or run into a problem with their car. The program also has an appointment list function where you can view prior transactions or appointments to other shops. Lastly also had basic login and registration functionality so that we could identify the users using the system when making appointments, and you couldn't make an appointment without first checking in or registering. The proponents aims to create a mobile application that may benefit and aid drivers or vehicle owners in the city in locating a vehicle service provided by various auto shops in the most practical manner. Other search means, like utilizing Google Maps, won't help you find the automobile services that various auto shops offer. 1.2 Research Objectives 1.2.1 General Objective The study aims to develop Lumiere: A Vehicle Service Finder / Appointment System that will help them in finding vehicle services shop. 1.2.2 Specific Objectives To attain the general objective, the proponent will perform the following: • To develop a mobile application where customer can set appointment with vehicle/car shop, customer can choose different vehicle services and vehicle service location. • To develop a mobile application where car shop owner can add their establishment. • To develop a mobile application where car shop owner can view, accept, reschedule, or cancel current appointment request. • To develop a mobile application where car shop owner can view the transaction report in the system. Identify the problem, needs, and opportunities in developing the Lumiere: A Vehicle Service Provider / Appointment System; 1. Determine the requirements needed to develop the Lumiere: A Vehicle Service Provider / Appointment System; 2. Transform the detailed requirements to a complete system design and documents of Lumiere: A Vehicle Service Provider / Appointment System; and 3. Determine the level of user acceptance of Lumiere: A Vehicle Service Provider / Appointment System in terms of: a. Program Design; b. Content and Features; c. Usability; and d. Acceptability. 1.3 Scope and Limitation of the Research The research will be conducted from June 2022 to December 2022. The main objective is to create a vehicle service finder/appointment system. The scope of the project centered into to help the vehicle owner to know the nearest available/open vehicle shop that offers services/car shops. To make it easier for all vehicle owners and drivers to find a vehicle services shop. All types of vehicle services can be seen/viewed in the application. Appointment system for booking and number of services availed by the costumer/users. The limitation is the application is unable to tell prices of services that company/individual renders to protect their business privacy it is also internet dependent; it means that there is no access to the system if there is no internet. 1.4 Significance of the Research Generally, the project can beneficial to the following: Motorist - Allows the users to find car shops that offers various of vehicle services in any types of vehicles within the city. This application will help a lot of people, specially vehicle or drivers to save time and money. Business Owners – This study will help store owners increase their revenue and profitability Future Researchers-This study aids researchers in assessing how user-friendly this system is for drivers. They can utilize this information to generate new ideas and enhance the system. 1.5 Definition of Terms Appointment- an arrangement to meet someone at a particular time and place Lumiere- light the brightness given by the sun, a flame, lamps etc that makes things able to be seen. It was nearly dawn and the light was getting stronger. Accept – This will allow the owner to accept the user (customer/client) appointment request. Service Finder- is an online marketplace for services. Vehicle Tune-up – It is a maintenance procedure in which your mechanic will check and adjust all of the systems in your vehicle that affect its combustion process. If you want to keep your car in top-notch condition, running smoothly and avoiding breakdowns, you should schedule regular tune-ups with your mechanic. Mobile Application – It refers to an app, a type of application software designed to run on a mobile device, such as a smartphone or tablet computer. Mobile applications frequently serve to provide users with similar services to those accessed on PCs. Maintenance - The process of maintaining or preserving someone or something, or the state of being maintained. Automobile - automobile, byname auto, also called motorcar or car, a usually four-wheeled vehicle designed primarily for passenger transportation and commonly propelled by an internal-combustion engine using a volatile fuel. Transportation - the movement of goods and persons from place to place and the various means by which such movement is accomplished. Car Specialist- A mechanic is a person who builds or repairs engines or other machines. Mechanics are trained to use special tools and often work in shops or garages. Chapter 2 Review of Related Literature This chapter includes the conceptual framework, related literatures, and related studies used in the research. 2.1 Conceptual Framework Figure 1. Conceptual Framework in IPO Format The Input phase of the model includes the following Car shop information, The purpose of this phase is to provide fill up form for the customer of what services he/she want to avail. Process This is the part where the customer will select and choose and set an appointment on the selected service provider and also include their vehicle maintenance history. After all necessary steps have been taken, the chosen car shop will provide the necessary service that is needed by the customer. If put into place and kept up, the Vehicle service provider and Maintenance Management System will help both auto repair companies and owners of vehicles. 2.2 Related Literature According to Clark’s Garage (2017), For every car owner, carrying out regular service inspections can benefit your car in more ways than just keeping your car running and on the road. Motor experts advise that giving your car routine checks and inspections and doing general maintenance can save you money in the long term. It also extends your vehicle's life, avoids the unnecessary expense, and provides additional safety. Regular service checks allow the motor technician to spot any potential faults that require repair before causing any major problems and safe driving issues. It’s advisable to have your car checked and serviced on a routine basis by expert motor technicians to avoid potential vehicle defects. As a small business owner or contractor using Service Finder, you don't have to go hunting for customers. They will find you, it’s a very inexpensive way of getting customers and growing your business (Ezeilo, 2018). Furthermore Another study states that the service finder gives users access to accurate information to help signpost to available services that best meet their requirements. If you are looking for a local service in relation to dementia, the Understand Together Service Finder page will help you to find it quickly and efficiently (National Dementia Office, 2020). Additionally, since the invention of mobile phones and apps, life has become easier with every day passing. These developments in the technology world have become a major part of our lives, and it won’t be wrong to say that we all are very much dependent upon the tech stack around us. (Guliyani, 2021). Service finder provides you with a comprehensive fleet management program for your vehicles, parts, inventory, and work orders (Transfinder, 2020). However ,According to Sheng, Baharudin & Karkonasasi (2016) The ability to locate car repair services accessible location pointer for the service will be convenient in finding vehicle service will not be taken too long. The advantage of finder tool is On Services Finder you can find any service you need, near your home. This platform on the one hand helps the user to fulfill his life needs and, on the other hand helps the service provider to expand his business (Services Finder, 2020). The automotive industry is undergoing significant changes due to technological advancements such as electrification, autonomous driving, and connectivity, as reported by McKinsey & Company (2020). The report emphasizes the need for the industry to adopt digital technologies to improve efficiency, productivity, and customer experience. In line with this, Lumiere's mobile application aims to address the lack of technological integration in the automobile sector by providing a convenient and accessible system for car owners, drivers, and auto repair shops in General Santos City. Mobile applications have become increasingly important in the automotive industry as they provide convenience and accessibility to customers, improve communication between customers and service providers, and enhance customer loyalty, according to a study by Gomez et al. (2019). Lumiere's mobile application aligns with these benefits, providing users with an easy and efficient way to locate, schedule appointments, and fix their vehicle issues. The role of mobile applications in the sharing economy of the automotive industry has been discussed by Thiebes et al. (2020), who emphasize the potential of mobile applications to facilitate peer-to-peer car sharing, enhance collaboration, and improve customer experience. Lumiere's mobile application could potentially expand its services to include peer-to-peer car sharing, providing a new source of revenue and improving its value proposition for customers. In summary, the lack of technological integration in the automobile sector in General Santos City has created a gap in the market for digital solutions that cater to the needs of car owners, drivers, and auto repair shops. Lumiere's mobile application aims to bridge this gap by providing a convenient and accessible solution that offers comfort, convenience, and accessibility to its users. Through the adoption of digital technologies, the automobile sector in General Santos City can keep up with the evolving times and continue to contribute to the city's growth. 2.3 Related Studies Foreign studies demonstrate how difficult it is to locate a tool that enables you to keep track of business operations in real time. For this reason, we'll discuss Business Activity Monitoring (BAM) tools that enable managers to keep track of both their own internal business operations and those of the entire company from a single location. Additionally, they play a critical role in supporting decision-making. Because they enable a worldwide view of the company state to be seen from one location, the work they provide is essential to a firm (PandoraFMS, 2021). The effect on yard productivity is discussed by Nafarrate, Ramirez, Smith, and Olivarez (2016). Truck appointment systems (TAS) have previously been deployed in some ports as a coordination mechanism to lessen traffic at ports, balance demand and capacity, and speed up truck turnaround times. This article analyzes several TAS configurations and assesses their effects on yard operations, specifically in the reduction of container re-handles and truck turnaround times, based on the existing condition experienced by the Port of Arica, Chile. According to the findings, a TAS might greatly improve yard operations by cutting down on container re-handles and truck waiting times. Additionally, bookmarking is the act of saving a particular online page to a social bookmarking service so you can return to it later. Users of social bookmarking websites can access their bookmarks online from any device and at any time. Because users can add, annotate, and share bookmarked web pages with their team, social bookmarking sites are helpful to marketers. Bookmarks can be shared with particular groups, made private, or made public. Sites for social bookmarking can be utilized similarly to searching tools. Sheng, Baharudin, and Karkonasasi (2016) claim that the capacity to find cars. The accessibility of the location pointer for the service would be helpful in locating vehicle assistance quickly, especially in the unanticipated event of a car breakdown. The benefit of the finder tool is that you may find any service you require close to your home on Services Finder. This platform both assists the customer in meeting his own needs and assists the service provider in growing his business (ServicesFinder, 2020). The effect on yard productivity is studied by Nafarrate, Ramirez, Smith, and Olivarez (2016). Truck appointment systems (TAS) have previously been deployed in some ports as a coordination mechanism to lessen traffic at ports, balance demand and capacity, and speed up truck turnaround times. This article analyzes several TAS configurations and assesses their effects on yard operations, specifically in the reduction of container rehandles and truck turnaround times, based on the existing condition experienced by the Port of Arica, Chile. According to the findings, a TAS might greatly improve yard operations by cutting down on container rehandles and truck waiting times. 2.4 Synthesis The majority of the study held the view that different finding systems have occurred; therefore, a vehicle services finder has yet to exist, allowing them to locate and assist users in locating an automobile service shop where they can avail different services that an automobile shop offers. There are several widely used Finder applications. All of them ultimately serve the same objective: an efficient search application that enables you to quickly locate what you're looking for by searching the material on your smartphone and the web and offering features like a booking system, rating, etc. Thus, the supporting studies and literature increases the possibility of developing the proposed software, considering also the fact that there are currently no automotive services finders that can help customers find shops where they can use various services that a business provides. This is a great opportunity for the researchers to dominate the market in General Santos City. Furthermore, The study is related to what proponents imply in the proposed system since the ability to pinpoint a location can be used in the application. Even though tons of car shops centers are scattered throughout the city car shop services need to be detailed on what services they offers, so that it will be easier for the vehicle drivers/owners to set an appointment and it will save a lot of their time. Chapter 3 Research Methodology This chapter includes the design, description of sources and data sample, locale of the study, respondents of the study, procedure, and statistical methods used in the research. 3.1 Research Design Figure 2 on page 19 shows the complete design of the study. It serves as the research guide to complete the fast and reliable Lumiere: A Vehicle Service Provider. The development of the application will be implemented by identifying the problems, needs, and opportunities. The gathered information is used to develop the propose system and in user’s acceptance testing. User acceptance testing will cover the content and features, program design, usability and acceptability of the entire system. The location and respondents of the study are also included in the process. The instruments used to develop the application include the interview guide, questionnaire, and evaluation tool. Figure 2. Research Design 3.2 Description of Sources and Data Sample The researchers will use multiple resources as part of the entire study. They have to gather information from the industry, library, existing studies and reliable sources in the Internet. The primary sources of information are the transcript of interview and questionnaires supplemented by observation in the selected industries. The secondary sources include books, articles, unpublished research materials, and journals. These will be used for documentation, design, and modeling of the propose system. 3.2.1 Interview Guide The researchers conducted a personal interview in selected industries and offices to gather reliable information to be used in identifying the system requirements. The use of formal and informal way of conducting an interview can help to determine the other needs of the propose system. Questionnaires are also used to gather technical information from the selected industry respondents. 3.2.2 Questionnaires The procedure of giving questionnaires to selected industry respondents is use to identify the needs of possible users for the propose system. In user’s acceptance testing, a new set of questionnaires will be used to assess the system level of acceptance. 3.2.3 Evaluation Tool The researchers will use an evaluation tool that may help them to assess the performance of the proposed system. Table 1 will be used to show the verbal interpretation of the rating given by selected industry respondents. Weight Verbal Interpretation 5 Strongly Agree 4 Agree 3 Moderately Agree 2 Disagree 1 Strongly Disagree Table 1. User’s Acceptance Testing Rating Scale Where: Strongly Agree (5) represents the respondents’ total agreement on the indicators presented related to the program design, content and features, usability, and acceptability of the system. Agree (4) represents the respondents’ partial agreement on the indicators presented related to the program design, content and features, usability, and acceptability of the system. Moderately Agree (3) represents the respondents’ partial agreement on the indicators presented related to the program design, content and features, usability, and acceptability of the system. Disagree (2) represents the respondents’ partial agreement on the indicators presented related to the program design, content and features, usability, and acceptability of the system. Strongly Disagree (1) represents the respondents’ full disagreement on the indicators presented related to the program design, content and features, usability, and acceptability of the system. 3.3 Local of the Study The study will be conducted in the General Santos City. The researchers choose the place of implementation because it will give the researcher the needed information. 3.4 Respondents of the Study Table 2 shows the distribution of the respondents from the different selected industries. Type of Respondents Number of Respondents Vehicle Owner 10 Customers 10 Total Number of Respondents 20 Table 2. Respondents of the Study 3.5 Research Procedure Phase 1: Data Gathering Procedures 1. The researchers wrote a permission letters to selected industries or offices who will be involved in the study; 2. The researchers constructed an interview guide and questionnaires to be used in gathering information in order to identify the needs of the propose system; 3. The researchers conducted an actual interview and observation in selected industries; 4. The researchers analyzed the data gathered from selected industries to be used in the development of the propose system; and 5. The researchers will use a software engineering model for the development of the propose system. Phase 2: Software Development Model Figure 3. Rapid Application Development (RAD) Model (Pressman, 2010) The researchers will use the phases of Rapid Application Development (RAD) model in software development processes. Rapid application development enables developers to swiftly iterate and update software without having to start from scratch. This ensures that the outcome is more quality-focused and meets the needs of the end customers. The researchers chose this model based on the following considerations: 1. Limited time to develop the propose system; 2. Its features provides easy access in returning to analysis phase; and 3. Quick problem solving routine and error checking is possible. The model allows refining to ensure quality and incremental delivery of the propose system. The following shows the different phases and deliverables of RAD: 3.5.1 Analysis and Quick Design In this phase, the researchers will gather information through a series of interview, giving of questionnaires, and observation to analyze the needs of different prospect respondents and to determine the requirements and design of the propose system with the following deliverables: 1.System Requirements; 2.Structural Design; 3.Entity-Relationship Diagram (E-RD); 4.Data Flow Diagram (DFD); and 5.Use Case Model 3.5.2 Prototype Cycles This phase involves a several sub-phases for the researchers to complete. The prototype of the propose system will be created after the analysis and construction of the quick design. 3.5.2.1 Build In this phase, the researchers will transform the design to a detailed actual system that could meet the requirements determined in data gathering phase. A temporary output will be developed and tested with the following deliverables: 1.Graphical User Interface (GUI); 2.Prototype of the Propose System; and 3.Documentation. 3.5.2.2 Demonstrate In this phase of Prototype Cycles, the researchers will present the initial system to the prospect users subjected for testing and evaluation for further enhancement with the following deliverables: 1.Running System; 2.System Interfaces; and 3.Other Functionalities. 3.5.2.3 Refine In this sub-phase, result of evaluation from the previous phase will be implemented to refine the created system. Documentation and revision of research document is part of this phase with the following deliverables: 1.Refined System 2.Revised Document 3.Modified System Interfaces 3.5.3 Testing In this phase, the refined system will be subjected for User’s Acceptance Testing (UAT) with the following deliverables: 1.User Acceptance Test; 2.UAT Questionnaires; 3.Comments and Suggestions; and 4.Fully Refined System. 3.5.4 Implementation Prior to previous phases, the fully refined system will be subjected for implementation. Revision and finalization of the research document is a part of this phase with the following deliverables: 1.Software Package; 2.User Guide; and 3.Research Document Finalization. 3.6 Statistical Method The researchers will use the weighted mean as a statistical tool to evaluate the study. The result with an average of 3.41 and higher indicates the mean, while 3.40 and below indicates that the system is not acceptable to the users. The interpretation of the mean will be based on Likert Scale adapted by Wouldiam M.K. Trochim with different verbal interpretation presented on Table 3. Numerical Equivalent Verbal Interpretation Program Design Content and Features Usability Acceptability 4.21 – 5.00 Excellent Excellent Very Usable Very Acceptable 3.41 – 4.20 Very Good Very Good Usable Acceptable 2.61 – 3.40 Good Good Fairly Usable Fairly Acceptable 1.81 – 2.60 Fairly Fairly Unusable Unacceptable 1.00 – 1.80 Poor Poor Very Unusable Very Unacceptable Table 3. Weighted Mean Interpretation of User Acceptance Testing for Program Design, Content and Features, Usability and Acceptability Where: Excellent, Very Usable, Very Acceptable (4.21 – 5.00) represents the respondent’s total agreement on the indicators presented related to the program design, content and features, usability, and acceptability of the propose system. Very Good, Usable, Acceptable (3.41 – 4.20) represents the respondent’s partial agreement on the indicators presented related to the program design, content and features, usability, and acceptability of the propose system. Good, Fairly Usable, and Fairly Acceptable (2.61 – 3.40) represents the respondent’s neutral stand on the indicators presented related to the program design, content and features, usability, and acceptability of the propose system. Fair, Unusable, and Unacceptable (1.81 – 2.60) represents the partial disagreement on the indicators presented related to the program design, content and features, usability, and acceptability of the propose system. Poor, Very Unusable, Very Unacceptable (1.00 – 1.80) represents the respondent’s full disagreement on the indicators presented related to the program design, content and features, usability, and acceptability of the propose system. Chapter 4 Lumiere: A Vehicle Service Provider This chapter includes the overview, objectives, functions, scope and limitations, physical environment and resources, architectural design, design and implementation issues of the newly created system and the user’s acceptance test results and observation. 4.1 System Overview Lumiere: Vehicle Service Finder is an application make to adapt new trends of technology, simplify and to make more efficient with the used of known and widely used android devices. This application seeks to help the motor/car owners saves time if their car/motorcycle got a problem. This application is designed to give information and help them know the nearest vehicle service shop. The application is composed of search function that would allow users to find nearest vehicle services shop if they need help or have a problem on their vehicle. Another feature of the application is the appointment list in this feature you can see your past transaction or your previous appointment to the other shop. The app also implemented a simple registration and login features to ensure that we know the users that is accessing the system when scheduling for appointment and other you can’t give you appointment without logging in or registering in the app. 4.2 System Objectives The following are the general objective of the application to determine whom is need a vehicle service and identify the nearest vehicle service shop where you are located. 4.3 System Functions The main function of Lumiere: A Vehicle Service Finder is to give information and to guide where is the nearest vehicle shop. In the search page, the user could search which city he/she located and Figure 4. Menu Page After choosing the city where you are you can click button go then its shows the shop that in that city that are available for appointment. Figure 5. Search Button Google Find page is where you can see which city you are located at the moment you press it the google find button. Figure 6. Google Find Page In the appointment page you can choose purpose of your appointment if your purpose is not display in the up down option you can choose the others and fill in the purpose of appointment and the date you can also put your contact number so that they can easily entertain you. Figure 7. Fill-up Appointment Page 4.4 System Scope and Limitation The scope of the application is to only provide information, to guide and to help users where is the nearest vehicle shop. The application provides basic appointment to the nearest vehicle shop if they have the problem on their vehicle. The limitations of the application are that the user can only search for the city and not all the shop offers all the vehicle maintenance. Another limitation is that you don’t know if the shop is fully booked already on the day you set your appointment until they contact you on your given contact number/information. The app is unable to tell prices of services that company/individual renders to protect their business privacy. App cannot recommend which is the best company to avoid bias promotion that may affect other business. 4.5 Physical Environment and Resources 4.5.1 Hardware Requirements Mobile Phone Android Phone Processor Minimum of 1.2GHz or above Memory 1GB Storage 8GB Internal Memory 16GB Table 4. Hardware Requirements 4.5.2 Software Requirements Table 5. Software Requirements 4.6 Architectural Design The researchers developed a story board, use case diagram to further develop the said application. Figure 7: Case Diagram about application The admin system is where all the control located just like dashboard where you can input a new shop or a person if they offer home service by providing owners info, task info etc. The purpose of limited user (staff) is to allow customers to gather information of different businesses. Through mobile phones, they are only limited to choose the service business provider they prefer and can't further access the admin account. The customer can only see the task details offer by the shop and can send message to the shop if they want to set appointment. 4.7 Design and Implementation Issues The following are the issues encounter during designing the program 4.7.1 Design Issues A well-designed mobile application is important for attracting customers. The application should be accessible by new users, and the user interface should be simple. A good first impression is vital for developing a long-term relationship with end users. Problems found by the researchers include the ideal color combination, background, texture, font style, font size, alignment of the texts, quality and sizes of the picture, inputs, and system content. Colors must be carefully chosen in order to make the overall picture of the system appear appealing and attractive. Through research, the researchers discovered that simplicity is currently one of the top trends in mobile application design. Clean, intuitive interface that is easy to navigate. In addition to conducting research, the researchers asked assistance from respondents and a few random individuals to obtain comments for enhancing the system's quality. The software used to design the application includes the Android Studio, Sublime Text, Canva for the icon and Google Chrome (browser) as an alternative emulator/simulator. 4.7.2 Implementation Issues We think that our app has the simple and friendly user interface, to which we find it easy to use for people. It is user dependent already. The only issue is you need to have internet to access it but it has less data usage because it has local resources. 4.8 Results and Observation This section presents the analysis, interpretation and implications of the summarized results of user’s acceptance test, as well as observations on the limits of the system’s capabilities. Table 6. Program Design results Indicators Rating Weighted Mean (Average) Verbal Interpretation 1. The overall design of the program is pleasing. 4.18 Very Good 2. The screen layout of the system is consistent and clear. 4.32 Excellent 3. The commands and fields are understandable. Proper navigation was properly integrated. 4.32 Excellent 4. The modules are consistent and stable which means they do not cause error messages and system crashes. 4.36 Excellent TOTAL WEIGHTED MEAN 4.30 Excellent In Program Design, indicator No. 4 has the highest overall mean of 4.36 and interpreted as Excellent. It means, that the modules are consistent and stable which lessens the presence of error messages and system crashes. Indicator No. 1 has the lowest mean of 4.18 interpreted as Very Good, the result implied that the overall design of the program is pleasing. The overall weighted mean is 4.30 which is interpreted as excellent. The results show that the researchers put emphasis in the convenience of the program for all the users. It's important to comprehend the client's requirements because the demands and happiness of the client are the most important considerations, all criteria must be organized to be integrated into the design. Table 7. Content and Features results Indicators Rating Weighted Mean (Average) Verbal Interpretation 1. The system/application features are reliable and organized for the user to use. 4.14 Very Good 2. The system/application implements security services such as authentication and integrity. 4.05 Very Good 3. Each module is accurate. 4.14 Very Good 4. The system/application features help me to share and received information. 4.14 Very Good 5. The functions are well designed and placed. 4.14 Very Good TOTAL WEIGHTED MEAN 4.12 Very Good In Contents and Features, all indicators except indicator no. 2 have a weighted mean of 4.14 which is interpreted as Very Good. Indicator No. 2 has the lowest mean of 4.12 interpreted as Very Good, the result implied that the overall design of the program is pleasing. The overall weighted mean is 4.12 which is interpreted as very good. The results show that when referring to software, the feature and contents might be any of the functionalities, capacities, or even the visual aspects of the application. The value or advantage of contents and feature provided to the user is the most important characteristic of a software. Table 8. Usability of the System results Indicators Rating Weighted Mean (Average) Verbal Interpretation 1. Navigation and commands are easy to follow. 4.05 Usable 2. Each module is user-friendly. 4.09 Usable 3. The system/application can store and keep information or data with ease. 4.23 Very Usable 4. The system/application helps organize the files stored through the network or the Internet. 4.00 Usable 5. User-friendly/Ease of use (the entire application). 4.18 Usable 6. Suited for the abilities of the user. 4.27 Very Usable 7. Caters to the needs of the administrator and the user. 4.14 Usable TOTAL WEIGHTED MEAN 4.14 Usable In Usability of the System, all indicators no. 6 has the highest result overall mean of 4.27 which is interpreted as very usable. The results implied that the software is suited to the abilities of the users. Indicator No. 3 has the lowest mean of 4.00 interpreted as usable, the result implied that the system/application helps organize the files stored through the network or the Internet. Indicator no. 3 also resulted in very usable (4.23) which implied that system/application can store and keep information or data with ease. Other indicators also resulted in usable with weighted mean of 4.05-4.18. The overall weighted mean is 4.14 which is interpreted as usable. The results show that users may learn a product much more quickly with a high level of usability than they can with one for which it wasn't a top focus. Users pick up on features more rapidly and keep them for longer periods of time, which directly links to reduced training time and expenses. User acceptance is improved by usability testing. Table 9. Acceptability of the System Results Indicators Rating Weighted Mean (Average) Verbal Interpretation 1. The system/application can be favorably received and use. 4.09 Acceptable 2. The proposed recipient’s express intent to use the system/application. 4.00 Acceptable 3. The system/application caters the needs of the proposed recipients. 4.00 Acceptable 4. The system/application is user-friendly. 4.27 Very Acceptable 5. The system/application suited to the ability and skills of the proposed recipients. 4.27 Very Acceptable TOTAL WEIGHTED MEAN 4.13 Acceptable In Acceptability of the systems result, indicator No. 4 and 5 has the highest overall mean of 4.27 and interpreted as Very Acceptable. It means, that the system/application is user-friendly and application suited to the ability and skills of the proposed recipients. Indicator No. 2 and 3 has the lowest mean of 4.00 interpreted as Acceptable, the result implied that the proposed recipient’s express intent to use the system/application and it caters the needs of the proposed recipients. The overall weighted mean is 4.13 which is interpreted as acceptable. The results show that it is crucial to place an emphasis on customer acceptance to satisfy the needs of the users. It aids the software's creators in locating and fixing systemic problems or weaknesses. This aids the developers in delivering a system that meets the user's expectations. Chapter 5 Summary, Conclusion, and Recommendations This chapter includes the summary, conclusion, and recommendation of the study. 5.1 Summary The aim of this study is to develop Lumiere, a mobile application that will assist drivers and vehicle owners in General Santos City to conveniently find the nearest car service shops. The application aims to provide users with car shop information, route and map to the service provider's location, and a user-friendly interface. One limitation of the application is its inability to display service prices, as this is to protect the privacy of the business. Additionally, the application is internet-dependent, meaning there is no access to the system if there is no internet. The project can benefit motorists, car shop owners, and future researchers. The input phase of the model includes car shop information, route, and map to provide customers with the car shop's location and directions to the service provider. Chapter 2 of the study presents the related literature, related studies, and synthesis relevant to the study. The development of the application was implemented by identifying problems, needs, and opportunities, and using the information gathered to develop the proposed system and conduct user acceptance testing. The researchers utilized various resources such as the industry, library, existing studies, and reliable internet sources. Personal interviews were conducted in selected industries and offices to gather reliable information on the system requirements, and questionnaires were given to selected industry respondents to identify the needs of potential users. The researchers used an evaluation tool to assess the performance of the proposed system. The study was conducted in General Santos City, with vehicle owners and customers as the respondents. Data gathering procedures involved obtaining permission, conducting actual interviews and observations in selected industries, and analyzing the data gathered from these industries to be used in the development of the proposed system. The researchers gathered information through a series of interviews, questionnaires, and observations to analyze the needs of different prospect respondents and determine the requirements and design of the proposed system. The prototype of the proposed system was created after the analysis and construction of the quick design, which involved several sub-phases for the researchers to complete. The researchers transformed the design into a detailed actual system that could meet the requirements determined in the data gathering phase. The refined system was subjected to user acceptance testing, and the evaluation results from the previous phases were implemented to refine the created system. The fully refined system was subjected to implementation before the revision and finalization of the research document. The researchers used the weighted mean as a statistical tool to evaluate the study. In program design, the overall weighted mean was 4.30, interpreted as excellent. In content and features, the overall weighted mean was 4.12, interpreted as very good. In usability of the system, the overall weighted mean was 4.14, interpreted as usable. Finally, in acceptability of the system, the overall weighted mean was 4.13, interpreted as acceptable. Overall, the Lumiere mobile application provides a convenient solution for car owners, drivers, and auto repair shops in General Santos City, bridging the gap caused by the lack of technological integration in the automobile sector. 5.2 Conclusion It should come as no surprise that mobile applications are at the forefront of the development drive as we continue to shift toward a mobile-centric culture. Mobile apps give consumers simple, practical access to the information, goods, services, and procedures that they need in real-time. The creation of a mobile app can help businesses get access to new clients and achieve long-term success. The study aimed to develop Lumiere: A Vehicle Service Finder that will aid business owners and customers in efficiently finding the nearest car services shop. The researchers also determined the level of user acceptance of Lumiere: A Vehicle Service Provider in terms of Program Design, Content and Features, Usability and Acceptability. The possibility and feasibility of developing this software is high based on the results of user’s acceptance testing. The test gives the developers a chance to comprehend how the application will be used in practical situations. This lessens back-end problems that could occur after the system is operational. This enables users and clients to assess whether the project satisfies their requirements. End users were allowed to offer comments on the application's usability, highlighting features like how convenient it is for users—especially people with hectic schedules—and the opportunities it may present for all potential businesses in the car service sector. Finally, it gives the developers a chance to find any bugs or flaws with the program before it can be actually use. 5.2 Recommendations 1. To the Academe. Notre Dame of Dadiangas University should help the researchers in turning their visions into reality by providing them opportunities and guidance such as introducing them to IT partners and other possible stakeholders. 2. To the Motorists. It is highly recommended for the motorist to I nstall this application once it is available for public to help them in aiding their vehicle service needs in their own comfort and convenience 3. To the Shop Owners. It is highly recommended for vehicle service shop owners to partner with the development of this program to help then in raising their revenue and profitability 4. To the Researchers. The researchers should do more extensive testing and improvement in the development of their program by doing more research, run throughs, and seeking advice from the experts. 5. To the Future Researchers. It is recommended for the future researchers to utilize this information to generate new ideas, enhance the system, and to introduce it to more people in the future to properly assess the system’s capabilities. List of References A. (2021, August 11). The emerging trends in the automotive service industry. GaragePlug. https://garageplug.com/blog/the-emerging-trends-in-the-automotive-service-industry/ Al-Sabbagh, M., & Coughlan, P. (2020). The Impact of Social Media on Automotive Brand Awareness and Customer Engagement. Journal of Retailing and Consumer Services, 55, 102106. https://doi.org/10.1016/j.jretconser- Automotive Repair and Service Market Size, Share, Statistics. (n.d.). Allied Market Research. https://www.alliedmarketresearch.com/automotive-repair-and-service-market Capgemini. (2020). AI in Automotive: Fueling Innovation for the Industry. https://www.capgemini.com/wp-content/uploads/2020/02/AI-in-automotive-Fueling-innovation-for-the-industry.pdf Deloitte. (2020). Global Automotive Consumer Study: Future of Automotive Industry. https://www2.deloitte.com/content/dam/Deloitte/cn/Documents/consumer-industrial-products/cn-cip-gacs-2020-en.pdf Deloitte. (2021). COVID-19: Implications for the Global Automotive Industry. https://www2.deloitte.com/content/dam/Deloitte/global/Documents/manufacturing/deloitte-covid-19-automotive-implications.pdf Gartner. (2020). Top 10 Strategic Technology Trends for 2020. https://www.gartner.com/smarterwithgartner/gartner-top-10-strategic-technology-trends-for-2020/ Gomez, R., et al. (2019). The role of mobile applications in the automotive industry. In T. A. Rocha et al. (Eds.), Recent advances in information systems and technologies (pp. 213–222). Springer. https://doi.org/10.1007/-_22 KPMG. (2020). Automotive Executive Survey 2020. https://assets.kpmg/content/dam/kpmg/pdf/2020/01/kpmg-automotive-executive-survey-2020.pdf Li, X., Guo, Y., Liu, Z., & Xu, X. (2021). Virtual Reality in the Automotive Industry: A Review. Journal of Advanced Transportation, 2021, 1-12. https://doi.org/10.1155/2021/- Li, X., Li, Y., Guo, Y., Liu, Z., & Xu, X. (2020). Gamification in the Automotive Industry: A Literature Review. Journal of Advanced Transportation, 2020, 1-12. https://doi.org/10.1155/2020/- Lu, W., Zhang, Y., Yang, X., & Zhang, Y. (2020). Augmented Reality Technology in the Automotive Industry: A Review. Journal of Advanced Transportation, 2020, 1-13. https://doi.org/10.1155/2020/- McKinsey & Company. (2020). Automotive revolution—perspective towards 2030: How the convergence of disruptive technology-driven trends could transform the auto industry. https://www.mckinsey.com/industries/automotive-and-assembly/our-insights/automotive-revolution-perspective-toward-2030 Mitzlaff, L., Henze, M., & Pielström, S. (2020). Blockchain in the Automotive Industry: A Appendix A Letter of Permission Appendix B UAT Tool Evaluation It is a mobile application designed to adapt in the new trends of technology,simplify and to make more efficient with the used of known and widely used android devices. This application seeks to help the motor/car owners savestime if their car/motorcycle got a problem. This application is designed to give information and help them know the nearest vehicle service shop. We will assure that all information express in this study is dealt with great confidentiality. Your cooperation regarding this matter will be greatly appreciated. The Researchers, June Anthony Hechanova Marc Silver Sales Marion Adrian Moreno Strongly Agree (5) represents the respondent’s total agreement on the indicators presented related to the program design, usability, content, and acceptability of Lumiere: A Vehicle Service Provider. Agree (4) represents the respondent’s partial agreement on the indicators presented related to the program design, usability, content, and acceptability of Lumiere: A Vehicle Service Provider. Neutral (3) represents the respondent’s neutral stand on the indicators presented related to the program design, usability, content and acceptability of Lumiere: A Vehicle Service Provider. Disagree (2) represent the respondent’s partial disagreement on the indicators presented related to the program design, usability, and acceptability of Lumiere: A Vehicle Service Provider. Strongly Disagree (1) represents the respondent’s full disagreement on the indicators presented related to the program design, usability, content, and acceptability of Lumiere: A Vehicle Service Provider. Content and Features 1 2 3 4 5 The system/application features are reliable and organized for the user to use. The system/application implements security services such as authentication and integrity. Each module is accurate. The system/application features help me to share and received and information. The function are well designed and placed. Usability of the System/Application 1 2 3 4 5 Navigation and commands are eassy to follow. Each module is user-friendly. The system/application can store and keep information or data with ease. The system/Application help organize the files stored through the network or internet. User-Friendly/Ease of use. Suited for the abilities of the user. Caters to the needs of the administrator and the user. 1 2 3 4 5 The overall design of the program/application is pleasing. The screen layout of the system/application is consistent and clear. The commands and fields are understandable. Proper navigation were integrated properly. The module are consistent and stable which means they do not cause error messages and system crashes. Program Design Acceptability 1 2 3 4 5 The system/application can be favorably received and use. The proposed recipient’s express intent to use system/application. The system/application caters the needs of the proposed recipients The system/application is user friendly. The system/application suited to the ability and skills of the proposed recipients. Appendix C Gantt Chart Appendix D. Curriculum Vitae Marc Silver D. Sales Address: Pineda Subdivision City Heights., General Santos City Contact No.:- E-Mail:- PERSONAL BACKGROUND Civil Status: Single Age: 22 Date of Birth: March 25, 2001 Place of Birth: General Santos City Sex: Male/Female Height: 5’6 Weight: 84 Nationality: Filipino Religion:Roman Catholic Dialect/Language: English, Tagalog, etc. EDUCATIONAL ATTAINMENT Tertiary Education Bachelor of Science in Information Technology Notre Dame of Dadiangas University 2019 – 2023 Secondary Education Bula National School of Fisheries Zone 7 Brgy Bula, General Santos City 2012 - 2019 Elementary Education Dadiangas West Central Elementary School Complete Address Year Started – Year Ended June Antony Hechanova Address: #12 Mercado St.City Heights., General Santos City Contact No.:- E-Mail: June Antony- PERSONAL BACKGROUND Civil Status: Single Age: 22 Date of Birth: June 12, 2000 Place of Birth: General Santos City Sex: Male/Female Height: 5’9” Weight: 72 Nationality: Filipino Religion:Roman Catholic Dialect/Language: Cebuano, Tagalog, etc. EDUCATIONAL ATTAINMENT Tertiary Education Bachelor of Science in Information Technology Notre Dame of Dadiangas University 2019 – 2023 Secondary Education Notre Dame of Dadiangas University-Ibed Lagao Campus Marist Avenue, Tiongson Ext, General Santos City, South Cotabato 2012 - 2019 Elementary Education Dadiangas West Central Elementary School Complete Address Year Started – Year Ended Marion Adrian U. Moreno Address: Bougainvilla, Street,Purok Malakas, General Santos City Contact No.:- E-Mail:- PERSONAL BACKGROUND Civil Status: Single Age: 26 Date of Birth: December 7, 1996 Place of Birth: General Santos City Sex: Male Height: 5’6 Weight: 80 Nationality: Filipino Religion:Christian Dialect/Language: English, Tagalog, etc. EDUCATIONAL ATTAINMENT Tertiary Education Bachelor of Science in Information Technology Notre Dame of Dadiangas University 2017 – 2023 Secondary Education Holy Trinity College of General Santos City Daproza Avenue, General Santos City- Elementary Education Montessori School of General Santos City Brgy. City Heights, General Santos City-