Amarachi Elemuwa

PORTFOLIO Virtual Assistant | Admin Support | Data Entry | Data Analyst | Content Creation | Customer Support. ELEMUWA AMARACHI PEACE Hello, I’m Elemuwa Amarachi Peace A professional freelancer with over 6 years of experience in virtual assistance, admin support, data management, email management, content creation, digital marketing, data analysis and team collaboration. My track record of successfully completing a variety of projects gives me confidence in delivering high-quality results to clients. I possess great expertise in virtual assistance, admin support and social media management, data entry, data analysis, customer service, , acquired through various previous roles. These experiences have sharpened my analytical and problem-solving abilities, improved my communication skills, organizational skills, and self-motivation. I am able to work with precision, attention to detail, and handle multiple tasks and tight deadlines efficiently. I am excited to take on new projects, particularly in virtual assistance, admin support, content creation and data analysis. I am confident in my ability to deliver exceptional services, always looking for new opportunities to collaborate with clients and understanding their specific needs to assist them in achieving their goals. Table Of Content Virtual Assistance 5 Data Entry 18 Data Analysis 20 Content Creation 23 Customer Support 30 Project Management 33 05 Google Appointment Calendar, Calltools, Discord, Skip Trace, Email MANAGEMENT & DATA ANALYSIS The role of a virtual assistant is crucial in today's digital age. As a Virtual assistant my experience includes; providing remote administrative, technical, and creative support to clients and employers. I assist individuals, entrepreneurs, and businesses by Virtual Assistance Providing Seamless Support handling a wide range of tasks, enabling them to concentrate on their core activities and enhance productivity. Common responsibilities include managing emails and calendars, call tools management, skip tracing, Discord management, conducting research, preparing reports and presentations, handling customer inquiries, and managing social media accounts. Additionally, I am proficient in data entry, transcription, and other administrative duties. This sheet is obscured to protect the addresses of the leads. ADMINISTRATIVE SUPPORT Data Entry and Organization ● Google appointments calendar creation and management. ● Communication (Discord Server Creation And Management) ● Google suite management Fig. 5.1: Data Entry & Organization Fig. 5.2: Google Appointments Calendar Creation & Scheduling ADMIN ● ADMINISTRATIVE SUPPORT Figures 5.3 and 5.4 depict snippets showcasing the utilization of Discord server and Dyno bot automation to facilitate seamless and efficient team communication. Fig. 5.3:Communication (Discord Server Creation And Management) Fig. 5.4: Dyno Bot Automations Setup For Discord Communication Server DISCORD This sheet obscured to protect the addresses of the leads. This sheet obscured to protect the addresses of the leads. Figures 5.5 to 5.7 show how I used Slack to coordinate team interactions, organize discussions within channels, and implement automation features for streamlined communication. Fig. 5.5: Fig. 5.6 Fig. 5.7 SLACK ADMINISTRATIVE SUPPORT efficient handling various applications and tools within the Google Workspace ecosystem to streamline productivity and collaboration. It encompasses tasks such as user management, data organization, and application administration. Fig. 5.9: Google Drive Fig. 5.10: Google Sheet Fig. 5.11: Google Docs GOOGLE Figures 5.8 to 5.11 depict snippets showcasing Fig. 5.8: Google Forms ADMINISTRATIVE SUPPORT product listing and data entry, emphasizing tasks like creating detailed pages, inputting accurate data, optimizing for SEO, and managing inventory. This strategic approach ensures seamless showcasing, precise information, and success. Fig. 5.13 Product Listing efficient inventory management, boosting ecommerce Fig. 5.14 Inventory Fig. 5.15 Accurate Data Entry WORDPRESS In Fig. 5.12 to Fig. 5.15, I showcase WordPress's efficacy for Fig. 5.12 Product Page ADMINISTRATIVE SUPPORT Calltools CRM CallTools.io CRM management involves effectively utilizing the features and functionalities of the CallTools.io CRM platform to enhance customer Calltools Management Interface relationship management. It includes tasks such as contact management, lead tracking, call recording, and data analysis to optimize sales and customer interactions. , Fig. 5.16 Calltools Agent Onboarding Training Guide Figs. 5.17–5.18 are snippets from the Calltoold training guide I created for Powertolight to ensure a smooth agent onboarding process. Contemporary Fig 5.17 Fig. 5.18 Skip Tracing Using Batch Leads Batch Skip Tracing Skip tracing using batch leads is an effective method of collecting leads for cold calling. Batch Leads is a comprehensive skip-tracing service that helps identify and locate individuals by leveraging a wide range of data sources, as seen in Fig. 5.19 Fig. 5.19 This sheet is obscured to protect the addresses of the leads. Lead Generation ● Research Instagram accounts within a specific niche with content of interest. ● Identifying Instagram accounts in need of social media management. ● Send templated emails and follow up Fig. 5.20: Research Instagram accounts Fig. 5.21: Send templated emails and follow up Lead Generation when necessary. LEAD GENERATION Figs. 5.22 are snippets from the Lead Generation I crafted for seamless lead acquisition. I've prepared to streamline the process of compiling leads into a Google Sheet.. Fig. 5.22 LEAD GENERATION In Fig. 5.23, You will see my research for prospects on domains, sending personalized emails, and managing responses efficiently. This approach streamlines lead acquisition, facilitating smooth engagement and successful conversions. Fig. 5.23 Social Media Management These images (Fig. 5.24) showcase snippets from my social media management efforts, where I focus on scheduling posts, engaging with followers, and ensuring timely responses to direct messages. I'm committed to streamlining these tasks for a smoother and more effective social media presence. Fig. 5.24 18 Data Entry Accuracy and attention to detail are key for success in our data entry role. Data Entry Data entry is key in every organisation, this can include tasks such as typing in information, transcribing audio recordings and updating databases. Being an administrative staff, I carry out data entry with a high level of attention to detail and accuracy, as well as good typing abilities. Data Entry Fig. 18.1 In Fig. 18.1, we can see an excel sheet containing organized and accurate customer information in columns for name, address, phone number, making it easy to search and sort through the information. In Fig. 18.2, we can see a report generated from research, done for a client, which is an example of a data entry process where data is collected, processed and presented in a meaningful way to the client.. Fig. 18.2 20 Data Analysis Data analysis is the process of using quantitative and statistical methods, techniques and tools to examine, clean, transform, and model data to extract useful information, draw conclusions, and support decision-making. It is used to understand patterns, trends, and relationships in the data with the aid of visualization tools like Power BI, the Data Analysis Accuracy and attention to detail are key for success in our data entry role. data tells a story. Power BI Data Analysis In Fig. 20.1, we can see that for this client. The dashboard In Fig. 20.2, we can see the dashboard presents an insight that contains an insight drawn from property management data, used location data to identify areas of high demand by and it’s been presented in a clear and easy-to-understand analyzing the condition of the apartments. format, based on the condition of the properties, level of renovation, and bedrooms contained. Fig. 20.1 Fig. 20.2 Campaign In Fig. 20.3, Fig. 20.4, Fig. 20.5, I created three interactive dashboards using the HR data of my client, which were designed to uncover actionable insights. The first dashboard provided a detailed analysis of employee turnover rates, organized by Fig. 20.3 service years. The second dashboard displayed the employees that were due for promotion and retrenchment and the third dashboard show the performance indicators of each individual employee. These dashboards helped the client to identify areas of improvement to boost employee retention and productivity. Fig.20.4 Fig. 20.5 23 Content Creation Words that work. Website, Social Medial & Blog Content Creation A DIGITAL MARKETING DYNAMO Content writing is a vital component for businesses and brands in the digital era. It enables them to establish their brand identity, engage with their target audience, and drive business growth. Through well-crafted content, businesses can build brand awareness, attract website traffic, and position themselves as industry thought leaders. Engaging and informative content helps retain customers, boost conversions, and enhance social media presence. By investing in high-quality content, businesses can effectively communicate their message, foster trust, and achieve their marketing goals. Website Content Dev. & Design Figs. 23.1 and 23.2 are snippets from a website designed for Powertolight, a solar brokerage company in Florida, the website Fig. 23.1 content development and design created a modern and engaging online presence. With a consistent and visually appealing concept across all pages. Fig. 23.2 BLOGS Content Creation BLOG CONTENT CREATION, AND UPLOAD ON WORDPRESS Fig. 23.3 Fig. 23.4 Fig. 23.5 Social Media Content Creation Figures 23.6 - 23.7 feature snippets of the content calendar, Canva content designs derived from the calendar, and the final display on Powertolight’s social media. Contemporary Fig. 23.6 Fig. 23.7 the utilizing Canva for graphic creation involves designing visually appealing graphics, incorporating brand elements, and optimizing for various platforms. This enhances content quality, engages audiences, and reinforces brand identity across channels. Fig. 23.9 Fig. 23.10 Fig. 23.11 CANVA Figures 23.8 and 23.11 depict snippets showcasing Fig. 23.8 Content Creation Midjourney Using Midjourney for content creation involves brainstorming concepts, generating images with specific prompts, refining through feedback, and Midjourney Interface integrating visuals into marketing materials and social media to enhance engagement and quality. , Fig.23.12 Content Scheduling Leveraging Facebook Meta Business for content involves planning posts, creating Facebook Meta Business Interface scheduling content, setting optimal publishing times, and analyzing performance metrics. This ensures a consistent presence, maximizes reach, and boosts engagement on Facebook and Instagram. , Fig. 23.13 30 Customer Support Success in our customer support role hinges on precise attention to detail. Customer Support In the world of customer support, my role involves addressing inquiries from diverse customers through inbound calls, messages, and emails. I ensure smooth operations by entering and managing information in spreadsheets, providing seamless assistance for an enhanced customer experience. CUSTOMER SUPPORT In Fig. 30.1, I've shared insights from our customer interactions, highlighting the efforts to streamline our support process. It involves handling inbound calls, responding to customer inquiries, and meticulously logging information into spreadsheets for effective documentation and CRM management. Fig. 30.1 CRM Management In Figures 30.2, 30.3, and 30.4, I crafted three interactive dashboards within our CRM system, utilizing client information to better respond to inquiries and manage customer interactions. Fig. 30.2 Fig.30.3 Fig. 30.4 33 Project Management Effective project management depends on a sharp focus on details. Project Management Skilled in managing tasks and workflows using tools like Monday.com and Trello. I oversee project boards, update statuses, assign tasks, and organize information to ensure seamless collaboration and efficient project execution, enhancing team productivity and outcomes. This sheet obscured to protect the addresses of the leads. Figures 33.1 to 33.3 depict screenshots showcasing the use of Monday.com to streamline project management and foster effective team collaboration through task organization, status updates, and real-time notifications. Fig. 33.1 Fig. 33.2 Fig. 33.3 MONDAY.COM Project Management This sheet obscured to protect the addresses of the leads. Figures 33.4 to 33.6 demonstrate the use of Trello to streamline project workflows and enhance team collaboration by organizing tasks, tracking progress with status updates, and utilizing real-time notifications. Fig. 33.4 Fig. 33.5 Fig. 33.6 TRELLO Project Management THANK YOU For watching Elemuwa Amarachi Peace-