Amaka Ogbonna

AMAKA OGBONNA My Portfolio Executive Virtual Assistant Page | 01 Page 2 Professional Summary Hello! My name is Amaka Ogbonna. I am an organized, proactive and detail-oriented Executive Virtual Assistant with over 5 years of experience in administrative support, customer service, and community engagement. I have a passion for helping professionals and businesses manage schedules, communications and administrative tasks efficiently. Skilled in Microsoft Office, email management, task coordination and client support, I am committed to delivering reliable virtual assistance while continuously learning and growing in a professional environment. Page 3 Experience Secretary in King Of Glory Academy Managed administrative tasks, including filing, documentation, and correspondence. Assisted in the organization of school events and activities. Maintained student records and coordinated schedules. Provided excellent customer service by attending to inquiries from parents and staff. Sales Executive in Cake Haven Ventures Assisted customers with product selection and provided personalized recommendations. Maintained daily sales records and ensured accurate inventory tracking. Handled customer complaints politely and ensured resolution. Increased customer retention through excellent service. Page 4 Education University of the People (UoPeople) – B.Sc. Business Administration (Study In Progress) Redemption International Secondary School – SSCE (2018) Golden Galaxy Group of Schools – WAJSCE Certificate (2013) Abijah Model College – First School Leaving Certificate (2009) CERTIFICATIONS Introduction to Social Media Marketing – META (2022) Freelancing Training – Digital Witch 2023 Cohort (2023) Time Management & Goal Planning – Udemy (2023) Page 5 Virtual Assistance Skills Administrative Support Calendar & Email Management Customer Service Project Management Creative ProblemSolving Page 6 Digital ToolKit These are some of the tools I use to streamline tasks, improve communication and deliver efficient results. Each icon below represents a platform I’m skilled in, ranging from administrative and communication tools to project management and creative applications. Page 7 Sample Projects Tool: Asana Planned and managed a weekly content calendar for an executive client. Used Asana to assign design, caption writing, and posting tasks to the team. Tracked progress using boards and provided weekly performance reports and insights. Page 8 Sample Projects Data Cleaning Project. Tool: Microsoft Excel In this project, I utilized Excel to clean in ensuring data accuracy, consistency and reliability. The dataset contained errors, duplicates, and inconsistent formatting, which were addressed through a series of data cleaning steps. Outcome: The project resulted in a clean and reliable data ready for analysis and insights. This project demonstrates my ability to identify and address data quality issues, ensuring accurate and reliable results. Page 9 Sample Projects Tool: Trello & Hubspot Created and managed a Trello board to organize client workflows from onboarding to task completion. Tracked deliverables, client feedback, and progress across multiple projects, improving team coordination and productivity. Set up and customized a CRM pipeline for a real estate client in HubSpot. Created tailored deal properties (location, plot size, document status) and automated follow-up emails. Streamlined client communication and improved lead conversion tracking. Page 10 Sample Projects Email Communication Samples Drafted and managed professional client emails, including an apology for delayed orders, meeting confirmations, and follow-up messages. Ensured all correspondence was polite, clear, and timely to maintain positive client relationships and smooth communication flow. Page 11 Sample Projects Calendar Scheduling & Weekly Report Sample Tool: Google Calendar & Google Docs Managed a client’s weekly calendar using Google Calendar— scheduling meetings, reminders, and deadlines. Created a weekly performance report in Google Docs summarizing completed tasks, priorities, and upcoming goals, ensuring clear communication and efficient time management. Page 12 Sample Projects Before Email Management Project Goal: Restore inbox efficiency by implementing a zero-inbox strategy for a busy consultant. My process: Categorized, labeled, and archived thousands of emails to create an organized system. Result: Reduced daily email management time by 75%, allowing the client to focus on high-priority tasks. After Page 13 THANK YOU Let’s Work Together