Akhigbe Jessica

Customer Service Support - Sample Conversation Project: Handling a Customer Complaint via Email Customer Message: Hi, I received the wrong item in my order. I ordered a black hoodie, but I got a red T-shirt instead. I'm not happy with this at all. My Response: Hello Miss Nancy, I sincerely apologize for the mix-up with your order. I understand how disappointing this must be. I’ve already forwarded this issue to our fulfillment team, and we’ll arrange to send the correct item — a black hoodie — to you right away. Please expect a tracking update within the next 24 hours. Thank you for your patience and for bringing this to our attention. Warm regards, Jessica – Customer Service Assistant