Ahmed Basha

The Future of Work 2025 & Beyond Barclays New York Strategy March 2020 Leading the pack Page 2 As we witness an unprecedented world event and we continue to embrace the digital revolution, what we need from our physical environment is changing. The traditional workplace needs to become so much more than a place to work. It will become an extension of our lives, a place to learn, a place to thrive, a place to connect, a place to give back. By harnessing the intersection between the emotional, digital and physical… Barclays will lead the pack The Workplace of Tomorrow Page 3 Section 1 Section 2 Section 3 The Workplace of Tomorrow The Space you Need Bring it to Life The Workplace of Tomorrow Page 4 WORKFORCE LIQUID WORKFORCE DIGITAL TALENT MULTI-GEN WORKFORCE Creating a dynamic workforce that can flex and scale in line with business needs Using digital talent as a key differentiator and source of competitive advantage AI, Blockchain, 5G, cloud, digitization and rich data enhancing people and enterprise performance The Workplace of Tomorrow Businesses and their workforces are undergoing unprecedent change and as a result of macro shifts new ways of working will become the norm CORPORATE SOCIAL RESPONSIBLITY CSR becoming a strategic priority and a key way to differentiate and attract talent CONTINUOUS INNOVATION Combining new thinking and processes to drive value creation and accelerate transformation BUSINESS AUTOMATION AI, Blockchain, 5G, cloud, digitization and rich data enhancing people and enterprise performance The Workplace of Tomorrow Page 5 EXPERIENCE & PURPOSE SEAMLESS TECHNOLOGY WORKPLACE OF TOMORROW • Deliver immersive experiences and “memories that matter” by harnessing emotional, physical and digital dimensions • Enable employees to work anywhere, anytime on any device collaboratively A place to learn, connect and socialise… • Seek to understand your workforce and “meet them at their motivation” by providing a sense of purpose + • Deliver proactive and predictive workflows • Embrace green and ethical technologies • Use data to drive operations and continuously adapt and improve For Barclays to lead the pack they must respond to the macro trends and embrace Experience and Technology to shape the workplace of tomorrow = with amenities that merge the boundaries between the social life and the work life… and multifunctional and flexible client space that wows and informs The Workplace of Tomorrow By focusing on the emotional, digital and physical, organisations can deliver experiences that engage and empower employees and clients Memories that matter deliver immersive experiences through environments that surround you such that you feel fully engulfed by them. Page 6 They are achieved by focusing on the emotional, digital and physical dimensions: Emotional Digital Memories that Matter Physical Emotional: scent, sound, temperature, social connections, neurodiversity, nourishment, wellness Digital: Experience apps, AR, VR, AI, wearable tech, booking systems, projection mapping, digital hosts, digital security Physical: Variety of work-settings, branding, circadian lighting, biophilia, pop-ups, exhibitions, theater space, sleep pods, wellness facilities, waste management The Workplace of Tomorrow Page 7 Furthermore, organisations need to provide a sense of purpose and meet employees’ at their motivation to attract and retain talent. Meet them at their motivation... SUSTAINABILITY 76% % of millennials that consider a company’s social and environmental commitments when deciding where to work HEALTH & WELLBEING 89% % of employees at companies supporting health and wellbeing initiatives that are more likely to recommend their company as a good place to work Exercise classes and clubs, nutritional advice, meditation rooms, mindfulness workshops NEURODIVERSITY / D&I 78% % of organisations that believe supporting diversity and inclusion initiatives and neurodiversity offers a competitive advantage Inclusive environments with diverse atmospheres and onboarding to cater for the neurodivergent Modular bamboo, translucent woods, aluminium foam, single use plastics, rainwater toilets, energy saving LEDs The Workplace of Tomorrow Our future workplace will use data and artificial intelligence to design and manage more valuable experiences. Measure Perception Who is have having what kind of experience? Model Behavior What are people doing with whom and when? Quanitfy Space Where is experience happening and in what kind of space? Page 8 Instead of designing for a single point in time – our digital design future will allow for: Perception Space Experience Insight • Real-time agility • Dynamic adaptation • Faster learning • Predictive intelligence • Value discovery • Human experience • Continuous design Behavior The Space you Need Page 9 Section 1 Section 2 Section 3 The Workplace of Tomorrow The Space you Need Bring it to Life The Space you Need Page 10 Faced with our changing reality we must challenge the assumptions we make to define our space • Our current circumstance is demonstrating that most functions can successfully work remotely however, the desire and need for socialization, connection and learning has heightened. • We will soon see “virtual intolerance” balanced against “comfort of absence” which will change the purpose of the office to become a facilitator of these needs • This will radically shift the current assumptions that impact design What we are witnessing... TRADERS CALL CENTRES • Traders can work remotely from each other • Call centre functions can be done remotely and still meet GDPR regulations • Trading can be supported remotely mitigating the need for proximity TECHNOLOGY CENTRES • Technology centres can support teams remotely and drive the adoption of collaboration tools INVESTMENT BANKING • Technology can be used to communicate with clients in new ways • Virtual team collaboration can work FUNCTIONAL SUPPORT • These can be done remotely and across geographies virtually • Still meeting regulatory frameworks DATACENTRES • Increasing datacentre demand can be supported via Cloud technology The Space you Need Page 11 Embracing the workplace of tomorrow provides opportunity to shift space take, use and distribution Base Line 1,000,000 RSF 5,500 People | 1:1 80% Desks 10% Collab. Spaces 10% Amenities Rightsized 600,000 RSF 5,500 People | 1:1.2 75% Desks 10% Collab. Spaces 15% Amenities Trending Future 400,000 RSF 4,500 People | 1:1.3 - 1.5 40% Desks 30% Collab. Spaces 20% Amenities + Resiliency + Resiliency + Resiliency Leading the Pack 250,000 RSF 4,500 People | 1:2 20% Individual space 40% Collab. Spaces 20% Amenities 20% Social / Learning + Resiliency + Robust Tech Bring it to Life Page 12 Section 1 Section 2 Section 3 The Workplace of Tomorrow The Space you Need Bring it to Life Bring it to Life In order to produce this future, the project team will include partners in design and operations formerly not part of the real estate delivery process. Page 19 Team of Professionals to consider : Emotional Digital Space that Matters Digital: Data Analytics, Digital Building Designers, Journey Modelers, Software (Apps and AI) and Hardware (wearable tech) Designers, Systems Integrator and ongoing Intelligent Places Director Emotional: Anthropologist, Sociologist and Mindfulness Trainer Experiential: Botanist, Chef de Cuisine, Concierge Experiential Services Director and Culture Stylist