COMPANY LOG O
2020
BENEFITS GUIDE
2020
Enrollment Guide
Client Name
appreciates
your commitment to our success. We’re
equally committed to providing you with
competitive, affordable health and wellness
benefits to help you take care of yourself
and your family.
Please read this guide carefully. It has a
summary of your plan options and helpful
tips for getting the most value from your
benefits plans. We understand that you may
have questions about annual enrollment, and
we’ll do our best to help you understand your
options and guide you through the process.
This guide is not your only resource, of
course. Any time you have questions about
benefits or the enrollment process, you can
contact your human resources representative.
Although this guide contains an overview
of benefits, for complete information about
the plans available to you, please see the
summary plan description (SPD) at
.
Title:
Tel:
Mobile:
Email ID:
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N OTE FRO M ACCO U N T
TE A M S :
This page will contain a “welcome letter” from the
client (C-suite, HR director, etc.) to the employee.
These can either be written by the client, or you
can use a sample letter.
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HE R E ’ S W H ERE TO FIND ...
Who is Eligible?2
Dental9
Making Changes2
Vision9
How to Enroll2
Life and Disability Insurance10
Enrollment Deadlines2
Additional BENEFITS11
Employee Payroll Contributions3
Pet Insurance12
Medical4
Employee BENEFITS14
How to be a Smart Consumer5
Children BENEFITS16
Health Savings Account (HSA)6
Glossary of Terms18
Flexible Spending Account (FSA)7
Contacts19
Supplemental Health Benefits8
Notes20
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Regards,
Client Name
1
2020
Enrollment Guide
W H O I S EL IGIBL E?
M AKING C HANG ES
Benefits are available to all full-time employees
working a minimum of 30 hours per week and
their dependents. For those enrolling during
Open Enrollment, your benefits will become
effective on . For new hires, your
benefits will become effective on .
You may only make changes to your elections
during open enrollment each year or during
the year if you experience a qualifying event.
Qualifying events include, but are not limited to:
z
Birth, legal adoption, or placement for
adoption.
Eligible dependents include:
z
Marital status.
z
Dependent child reaches age 26.
z
Spouse gains or loses employment or
eligibility with current employer.
z
Your legal spouse
Your children
from birth to age 26
(including your natural/legally adopted/stepchildren,
and/or your unmarried dependent children of any
age who are mentally or physically disabled and
who are dependent on you for support)
< PAYROLL FRE QUE N CY>
E M P LOYE E PAYROLL
CON TRI B UTI ON S
Medical/Rx
Employee
$-
$-
$-
Employee +
spouse
$-
$-
$-
Death of a covered dependent.
Employee +
child(ren)
$-
$-
$-
z
Spouse or dependent becomes eligible or
ineligible for Medicare/Medicaid or SCHIP.
Family
$-
$-
$-
z
Change in residence that changes eligibility
for coverage.
z
Court-ordered change.
Changes to your coverage due to a qualifying
life event must be made within <30> days of
that life event. Proof of the qualifying life event
is required (marriage certificate, divorce decree,
birth certificate, or loss of coverage letter).
Note: Any change you make to your coverage must be
consistent with the change in status.
Dental
Employee
$-
Employee + spouse
$-
Employee + child(ren)
$-
Family
$-
Vision
H OW TO ENRO LL
To sign up for benefits, visit before the end of your
enrollment period.
Employee
$-
Employee + spouse
$-
Employee + child(ren)
$-
Family
$-
Note: Additional rate information can be
found in your enrollment portal.
E NR OL LMENT DE ADLINES
2
Type of Employee/Dependent
Enrollment Opportunity
Coverage Effective Date
Current Employee
Annually during the enrollment period
Start of Plan Year
New Hire
Must enroll within days of hire
Employees who experience a
Qualified Life Event
Changes must be made within <3X>
days of life event
3
2020
Enrollment Guide
M EDICAL
Mobile App
Pharmacy
Your medical provided by . You will always
have stronger benefits when visiting in-network
providers.
z
Find an in-network pharmacy or use
the drug cost estimator tool by visiting
.
z
Discount sites like GoodRx and WellRx
can help you instantly save (please note:
prescriptions acquired under these plans
do not go through your insurance).
%
z
Ask if a generic/mail order is available.
$/$
z
Generic contraceptives and diaphragms
are covered and available at no cost.
z
See if your drug has a Patient
Assistance Program.
In-Network
Calendar Year Deductible
(Single/Family)
Coinsurance
Annual Out of Pocket
Maximum Single/Family
$/$
Physician Office Visits
Primary Care Physician
$
Specialist
$
Telemedicine
$
Telemedicine
Prescription Drugs
Retail
$/$/$
Mail Order
$/$/$
Outpatient Care
Outpatient Surgery
$
Urgent Care
$
Hospital
Inpatient
$
Emergency Room
$
Please note: The above chart shows your medical plan
benefits for in-network coverage only. Your plan offers out-ofnetwork benefits; however, benefits are reduced when care is
provided out-of-network. The chart above is a brief summary
of your medical benefits and does not include all the details
about benefit plan features and rules. For details and the
terms of your medical and pharmacy plan benefits, refer to
your Certificate of Insurance. If there are any inconsistencies
between this document and the official Plan document and
certificates of insurance, the Plan documents or certificates of
insurance will prevail.
4
The app lets you easily
access your health care information and
gives you tools to help estimate costs,
manage claims and find providers —
anytime and anywhere. It’s built to be
your go-to health care resource when
you’re on the go.
provides access to
telemedicine through .
24/7 Nurse Line
z
Choose appropriate medical care.
z
Find a doctor or hospital.
z
Understand treatment options.
z
Achieve a healthier lifestyle.
z
Answer medical questions.
The program lets you get the care you
need — including most prescriptions — for a
wide range of minor acute conditions. Now
you have access to these board-certified
doctors via secure video chat or phone,
without leaving your home or office. When,
where and how it works best for you.
Cost Estimator
Different doctors and
hospitals may charge
different amounts for
the same service. can
help you compare costs
based on your own
benefits.
H OW TO B E A
S M A RT CON S UM E R
5
2020
Enrollment Guide
H E ALTH SAVINGS
ACCO U N T (H SA)
FLE XI B LE S P E N D I N G ACCOUN T (FSA )
You are eligible if:
You are enrolled in
the HDHP
Available to
What is a Flexible Spending Account?
participants in the .
A Health Savings Account (HSA) is a taxadvantaged savings account that can be used
for your qualified health care expenses. You own
your HSA and can contribute to the account with
pre-tax payroll deductions based on your needs.
You are not covered
by a spouse’s plan
You can choose to participate in one or both accounts, and it’s not necessary to “sign up” specific family
members for these accounts.
You are not enrolled in
Medicare, TRICARE or
TRICARE for Life
Health Care FSA
You have not
received VA benefits
in the past 3 months
As an added benefit, will
contribute <$XX> to your account .
You can manage your HSA at . You’ll set up your payroll contributions
during your enrollment period and can make
changes at any time throughout the year
(although it may take between 1–2 payroll
periods for any changes to be processed).
When electing an FSA, you will set an annual contribution amount. FSA’s do not rollover year to year, so
you will have until to use the funds. .
The goal is to choose an amount that will cover medical or dependent care expenses, but that is not so
high that the money will be forfeited at the end of the year.
No one else can claim
you as a dependent
Did you know an HSA provides triple tax benefits?
The money you contribute is pre-tax, and the
interest that accumulates in the account is taxfree. In addition, money withdrawn from an HSA
isn’t taxed, provided you use it for qualified
health care expenses. Like a savings account,
you will only be able to withdraw funds that are
in the account.
How Do I Access / Make Contributions
to My HSA?
A flexible spending account (FSA) is an account that can reimburse you for qualified health care or
dependent care expenses. You can fund qualified expenses with pre-tax dollars deducted from your
paychecks.
How Much Can Be Deposited into
an HSA in 2020?
z
Up to $3,550 for individual
z
Up to $7,100 for family
<55*
*Not enrolled in Medicare
Dependent Care FSA
A health care FSA reimburses employees for
eligible medical expenses, up to the amount
contributed for the plan year. Eligible health
care expenses include many of the out-ofpocket expenses you pay to maintain your
health and well-being. Visit irs.gov for a full
list of eligible expenses.
You may use pretax dollars from your
Dependent Care FSA to pay expenses for the
care of a dependent child, spouse or elderly
parent inside your home (from a qualified
provider), and expenses outside your home,
such as baby-sitters, nursery schools, or day
care centers.
You may contribute up to $2,750 annually
(funds will be available as of the election
effective date).
You may contribute anywhere up to $5,000
annually (or $2,500 if you are married and
file a separate tax return). You can only be
reimbursed up to the amount that you have
contributed.
OTHER HSA ADVANTAGES
You can use the account to pay for qualified
health care expenses.
The maximum contribution
increases by $1,000
55+*
*Not enrolled in Medicare
Unspent dollars roll over each year and are yours
to keep if you retire or leave the company.
You can invest your HSA funds, so your available
health care dollars can grow over time.
6
7
2020
Enrollment Guide
S UP PL E ME NTAL H EALTH BENEFITS
Our medical plans provide great coverage for
you and your family’s health care needs. Still,
everyone’s needs are slightly different. That’s
where supplemental health options come in! These
benefits are designed to protect your family’s
finances in case of an unforeseen injury or illness.
These benefits are offered to you through . Please visit for
additional details.
Accident Insurance
Accident plans pay cash benefits directly to you to help pick up
some of the costs remaining after your health insurance plan kicks in
following a covered accident.
Critical Illness
Insurance
Critical illness insurance helps protect your income and personal
assets when out-of-pocket expenses increase as a result of a
specified illness. This plan covered conditions like: heart attack,
stroke, end stage renal failure, invasive cancer, and more.
D E N TA L
Although you can choose any dental provider,
when you use an in-network dentist, you will
generally pay less. If you choose an out-of-network
provider, you may be billed the difference between
what pays, and what your outof-network provider charges for the services. To
locate an in-network provider, please visit .
Annual Deductible (Individual
/ Family)
$
Annual Plan Maximum
$
Diagnostic and Preventive
Services (Deductible Waived)
$
Basic Services
$
Major Services
$
Orthodontia
$
V I S I ON
In-Network
Out-of-Network
Examination (Every Months)
Material
Our vision care benefits include coverage for
eye exams, lenses and frames, contact lenses,
and discounts for laser surgery. The vision plan
is built around the providers,
who have higher benefits at a lower cost to you.
When you need services, consider using an innetwork provider for the most bang for your buck!
When you use an out-of-network provider, you
will be reimbursed for services according to the
grid below. To locate an in-network provider, visit
.
Lenses (Every Months)
$
$
Single
$
$
Bifocal
$
$
Trifocal
$
$
Frames (Every Months)
New Frames
$
$
Contact Lenses (Every Months)
Elective
$
$
Medically
Necessary
$
$
Hospital Indemnity
Insurance
An unexpected or even planned stay in the hospital can be
expensive as you meet your deductible and out-of-pocket
obligations under the medical plan. The Hospital Indemnity plan
is designed to provide financial protection by paying you a direct
benefit to meet out-of-pocket expenses and extra bills that can
occur. Lump sum benefits are paid directly to you based on the type
of facility and number of days of confinement.
8
9
2020
Enrollment Guide
L IFE AND DISABILITY
INSURANC E
A D D I TI ON A L B E N E FI TS
Benefit
Description
Contact Information
Who pays?
Employer Paid
Comprehensive pet insurance coverage
is available.
Discounted
rates available
Every online transaction leaves a trace
behind, taking on a life of its own, which
can put your credit and identity at risk.
can help monitor
your credit and protect your identity.
Discounted
rates available
With a legal plan, you can rest assured
that whether you’re facing a legal
issue that’s big, small or somewhere
in between, you’ll have access to legal
advice and services when you need them.
Discounted
rates available
We are pleased to offer an Employee
Assistance Program to assist you and
your family through difficult times.
Life Insurance
We provide Basic Life and AD&D insurance at no cost to you!
z
Insurance Coverage
Benefit
z
Basic Life and AD&D
$
Employee Assistance
Program
If you would like additional coverage, Voluntary Life and AD&D
insurance is available to you, your spouse and your dependent
children. You must enroll in coverage for yourself in order to cover
your spouse or children. If you don’t enroll in Voluntary Life when
it’s first available to you, or elect an amount over the Guaranteed
Issue, you may be required to complete an Evidence of Insurability
(EOI) form.
Insurance Coverage
z
Benefit
Voluntary Employee Life
$
Voluntary Spouse Life
$
Voluntary Child Life
$
z
Unlimited access to Master’s-level
counselors by phone 24/7.
Up to face-to-face visit with a
counselor at no cost.
Unlimited access to helpful tools and
resources online.
Referrals available.
Pet Insurance
Disability
The company provides ShortTerm and/or Long-Term Disability. These plans give you income
protection in the event you are ill or injured in a non-work related
injury, and can’t come to work. If you don’t enroll in Disability
coverage when it’s first available to you, you may be required to
complete and Evidence of Insurability (EOI) form.
Short-Term Disability Benefits
Long-Term Disability Benefits
Elimination
Period
days
Elimination
Period
days
Weekly Benefit
of weekly
earnings
Monthly
Benefit
of
monthly salary
Maximum
Weekly Benefit
<$X>
Maximum
Monthly Benefit
<$X>
Maximum
Benefit Period
weeks
Maximum
Benefit Period
weeks
Identify Theft
Protection
Legal Plan
10
11
2020
Enrollment Guide
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BENEFITS
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12
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13
2020
Enrollment Guide
E M PLOYE E BE NEF ITS
Medical
Plan
Legal
Plan
Critical Illness
Insurance
Employee
Assistance
Program
Dependent
Care FSA
Health
Care FSA
Accident
Insurance
Hospital Indemnity
Insurance
14
Pet
Insurance
Identify Theft
Protection
15
2020
Enrollment Guide
CH I L D R E N BENE FITS
Dental
Critical
Illness
Your
children
from birth
to age 26
Health
Care FSA
Including your natural/
legally adopted/
stepchildren, and/or your
unmarried dependent
children of any age who
are mentally or physically
disabled and who are
dependent on you
for support.
Vision
Medical/Rx
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ipicab iliquid quo excerit dolorat
eseditiur? Cupta quam ulloreium
aliquate landes delitatur, omnis
sintet officae voluptat.”
To sign up for
benefits, visit
enrollmentsite.com
before the end of
your enrollment
period.
Dependent
Care FSA
16
17
2020
Enrollment Guide
GLOSSARY OF TERMS
COPAYMENT: A copayment (copay) is the fixed
dollar amount you pay for certain in-network
services on a PPO type plan. In some cases, you
may be responsible for coinsurance after a copay
is made.
COINSURANCE: Your share of the costs of a health
care service, usually figured as a percentage of
the amount charged for services. You start paying
coinsurance after you’ve met the deductible. Your
plan pays a certain percentage of the total bill, and
you pay the remaining percentage.
DEDUCTIBLE: A deductible is the amount of
money you must meet before your plan begins
paying for services covered by coinsurance. Some
services, such as office visits that require copays
do not apply to the deductible. For example, if
your plan’s deductible is $1,000, you’ll pay 100
percent of eligible health care expenses until
you have met the $1,000 deductible. After that,
you share the cost with your plan by paying
coinsurance.
Formulary: A list of prescription drugs covered
by the plan. Also called a drug list.
IN-NETWORK: A group of doctors, clinics,
hospitals and other health care providers that have
an agreement with your medical plan provider.
You pay a negotiated rate for services when you
use in-network providers.
OUT-OF-NETWORK: Care received from a doctor,
hospital or other provider that is not part of the
plan agreement. You’ll pay more when you use
out-of-network providers since they don’t have a
negotiated rate with your plan provider. You may
also be billed the difference between what the
out-of-network provider charges for services and
what the plan provider pays for those services.
OUT-OF-POCKET MAXIMUM: This is the most
you must pay for covered services in a plan year.
After you spend this amount on deductibles and
coinsurance, your health plan pays 100 percent of
the costs of covered benefits. However, you must
pay for certain out-of-network charges above
reasonable and customary amounts.
HIGH DEDUCTIBLE HEALTH PLAN (HDHP): This
is a type of medical plan that requires the member
to reach a deductible prior to having services
covered by coinsurance. All expenses paid by the
member count toward the deductible and out of
pocket maximum.
CON TACTS
MEDICAL PLAN
MEDICAL AND DEPENDENT CARE FSA
Member services: XXX.XXX.XXXX
Nurseline: XXX.XXX.XXXX
Technical support: XXX.XXX.XXXX
General website:
Enrolled in medical:
Customer service: XXX.XXX.XXXX
Website:
PRESCRIPTION SERVICES
Customer service: XXX.XXX.XXXX
Website:
Mail-order pharmacy: XXX.XXX.XXXX
Website:
SHORT- AND LONG-TERM DISABILITY
DENTAL
Customer service: XXX.XXX.XXXX
Website:
Customer service: XXX.XXX.XXXX
Website:
VISION
Customer service: XXX.XXX.XXXX
Website:
HSA
Customer service: XXX.XXX.XXXX
Website:
RETIREMENT
<401k provider>
Customer service: XXX.XXX.XXXX
Website:
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LIFE AND AD&D
HUMAN RESOURCES
Phone: XXX.XXX.XXXX
Email:-
Support Line
Member Services:
General Website:
Annual notices are
available here:
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