Agatha Chekwube Ugwoke

CREATIVE PORTFOLIO Agatha Ugwoke Table of Content About Me Skill Work Experience Education Portfolio Contact About Me I am a result-driven Executive and Administrative Virtual Assistant with over 3 years of cumulative experience in administrative support, executive support, coordination, and business support. My passion has been to provide exceptional assistance to CEOs, businesses, startups and all high-level executives across different niches. If you're overwhelmed with tasks , I can organize, categorize and prioritize tasks to help you get more done. I pay close attention to details and I will help you streamline workflows and maximize productivity. Work Experience Swiftley global ltd Virtual assistant SEPT 2020-JUNE 2023 Digital witch JULY 2023-PRESENT Executive assistant/customer service associate Portfolio customer service Because of my empathetic nature and the joy I derive in helping people find solutions to their problems, I have provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction. i have consistently demonstrated my ability to provide outstanding service and resolve customer inquiries with professionalism and efficiency in my past experience working as a customer service associate. This was achievable with my excellent ability to communicate fluently with customers both verbal and written across different channels. I am adept at addressing customer concerns, both inquiries and complaints and ensuring customer satisfaction and leave customers eager to return. Portfolio calendar management By utilizing efficient scheduling tools and techniques, I effectively managed conflicting priorities and minimized scheduling conflicts.Through clear and timely communication, I maintained open lines of dialogue with clients to confirm appointments, make necessary adjustments, and ensure seamless coordination of their schedules. PORTFOLIO PROJECT MANAGEMENT Efficient use of project management softwares to streamline operations. By leveraging platforms such as Asana, Trello, and Monday.com, I successfully organized and prioritized tasks, ensuring efficient project execution. I adeptly managed project timelines, assigned responsibilities, and monitored progress, enabling seamless collaboration among team members. Portfolio lead generation With my efficiency in using different Lead generation softwares, I have generated quality leads with every needed detail provided, which later converted to real customers Skill CALENDAR MANAGEMENT LEAD GENERATION EMAIL MANAGEMENT CUSTOMER SUPPORT PROJECT MANAGEMENT Education Federal university of technolog, Owerri- Contact - LAGOS, NIG- Thank you