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About Us
Who We Are
Generic Solutions Inc. is an Information Technology solutions and services provider committed to
helping companies worldwide improve their business processes. This we do by delivering IT solutions
such as Business Infrastructure Services, Business Process Outsourcing (BPO), and App Development
services.
Over the years, we have provided countless organizations worldwide with key solutions to their business
needs. Our deliveries include web services, workflow software, and Infrastructure management,
Business Intelligence, and Analytics, among others. Our Offshore Development center is located in India.
By reason of our smart minds and cutting edge technology, we are continually adding value to
businesses. And now we look forward to helping your business grow beyond the height you have always
envisioned.
Three things that set us apart are the tremendous size of our talented workforce, our ability to innovate
IT solutions adaptable to your unique business system, and our passion for delivering exceptional
customer service. Through these strengths, we have kept a plethora of clients happy and their
businesses scaling high.
Besides our physical presence at different key locations around the world, we have a global footprint—
large scale corporations we have assisted with their IT needs.
Therefore, wherever you are and whatever IT services your business needs, rest assured that Generic
Solutions has the best solutions for you.
Our Services
At Generic Solutions, we offer:
Supply Chain Solutions
Enterprise Solutions
Infrastructure Management
BI Analytics
Mobile App Development
SOC Design
Staffing
Workforce Management Solutions
Industries We Serve
We serve a wide range of industries, including:
Banking
Retail
Healthcare
Telecom
Supply Chain
Manufacturing
Insurance
Gaming
Entertainment
Our Values
Our existence as a company is aimed towards giving your business unprecedented growth through our
quality work.
Hence, our company is built on the following values:
Diligence: We take your requests very seriously and put all effort into providing you the highest
value through exceptional, responsive, and efficient service delivery.
Excellence: We are result-oriented and are always striving to improve and deliver beyond client
expectations. On leaving your challenges in our hands, you can rest assured of receiving nothing
short of excellence.
Ethical: We are candid and transparent in our communication both within our organization and
with you, our client.
Flexibility: The latest technology three years ago may have now become outdated. We
understand this, which is why we embrace change and are always seeking out areas requiring
improvement.
Teamwork: While appreciating the value of multiple perspectives, we work collaboratively,
harnessing individual skills and accountability to deliver excellence to our clients.
Our Vision
Our vision is to become a premier Information Technology solutions and services provider. We aim to
achieve this by providing the most efficient services and resources to fulfill the needs of businesses
worldwide.
Our Mission
Our mission is to progressively realize our vision by providing innovative, proactive, efficient, costeffective, quality solutions and services to our clients all over the world and by building a strong internal
value system that expresses the highest level of transparency and integrity.
Our Clients
Our customers include large scale corporations, SMEs, and any organization requiring IT solutions for
their business processes. This consists of all the industries above.
Meet Our Leadership Team
Jaya Patel
Meet Jaya Patel, President & Chief Executive Officer of Generic Solution Inc. Jaya is an entrepreneurial
leader with passion, perseverance, and determination towards excellence. She oversees all aspects of
the company's business operations and corporate direction.
Together with her team, she cultivated the company from its roots as a small start-up in 2005 into a
consulting, software engineering, and outsourcing Services Company. This was achieved through years
of technological change with a prime focus on adding value to clients' businesses, thus keeping clients
more than satisfied.
Ravishanker Patel
Ravi Patel is the Vice President and Head of Technology at Generic Solutions Inc. Ravi crafts and delivers
the company's technological strategy. As the resident technical visionary and strategist, Ravi oversees
Generic Solutions' architecture and user experience teams and collaborates on innovation projects. And
as the leader of the technology team, he drives an aggressive roadmap, often works hands-on coding,
and ensures high levels of customer service and responsiveness to both customer and shareholder
needs.
Chandu Sambur
Chandu Sambur is the HR Manager at Generic Solutions Inc. Chandu looks after General Administration
and leverages the strategic skills of the #1 Generic Solutions assets—the employees. By creating a
culture that motivates and inspires, Chandu helps each employee to find an optimal path for themself
and the company. This enables Generic Solutions as a company to make a positive impact in the lives of
the employees, shareholders, customers, and the global community the company serves.
Industry
Generic Solutions Inc. offers IT solutions and services to the following notable industries.
Banking
IT Solutions for the Banking Industry
Banks have been adopting a broad range of Information Technology to their daily operations. But with
the rise of internet banking, the need for more IT solutions grew exponentially.
Technology-intensive solutions in the banking sector aim to enhance customer experience, boost
revenue, and reduce cost while mitigating enterprise risks. And Generic Solutions Inc. is well-equipped
to offer your financial organization the best-structured solutions to achieve all of that.
For increased performance and customer satisfaction, we have been developing various IT strategies for
banks all over the globe. We deliver IT solutions that speed up banking transactions and customer
support, analyze internal records, and enhance the checking and prevention of frauds, all to catalyze
business workflow and foster customer satisfaction.
Mobility Solutions
People have a great affinity with banking-on-the-go. Your mobile banking should be one that makes life
easier for your customers, and Generic Solutions Inc. is up to the task of developing simple, easy-to-use
mobile banking apps tailored to your banking requirements. We are continually helping financial
institutions to get more engagement with their customers while ensuring fail-safe security.
Our IT solutions for the banking industry include:
Web/mobile internet banking - Helping you develop a unified multi-platform adaptable to all
devices
Automated workflow - content records management and business process automation
App security consulting - automating app security with our top-level technology for both local
and multinational financial institutions
Cash management systems - A single system where you can manage your corporation's
financial accounting, revenue, reports, inventory, procurement, and lots more.
ERP & CRM - Generic Solutions provide Customer Relationship Management solutions to help
banks better understand their customer and increase sales through Enterprise Resource
Planning.
Manufacturing Industry
The manufacturing industry is one that comes with so many IT requirements. Security and IT continuity
cannot be done without, while Enterprise Resource Planning (ERP) and Manufacturing Resource
Planning (MRP) are also typically required. The IT section of manufacturing firms must do all it takes to
improve manufacturing workflow and streamline operations. And the company must do this costeffectively (spending management) while maintaining top-quality service and performance. And that is
why we are here.
Generic Solutions IT Services to the Manufacturing Industry
For over 15 years, Generic Solutions has worked with manufacturing companies, garnering professional
experience in using software applications effectively to address a wide range of business challenges. Our
services to companies in the manufacturing industry include:
Implementation and support of Warehouse Management Applications
Emergency problem resolution
Supplier management to profile supply risks and monitor supplier performance 24/7
Development of server, IP, cloud, and mobile solutions
Development of Spend Analyzer to track and manage company's spending
Strategizing towards technology to support future growth
Implementation and support of ERP and MRP systems
Manage manufacturer-supplier relationships
Auditing IT systems and issues
Development of customized apps for your unique manufacturing industry
However, we understand that an industry as tech-based as the Manufacturing Industry is one that
experiences quick technological advancement. Therefore, our eyes, minds, and ears are always keen on
new technologies and upgrades to existing ones. This is to ensure that our services enable you to meet
up with the current market trends.
Insurance
Generic Solutions Inc. harnesses a deep understanding of the Insurance Industry and years of experience
in the insurance market. We have a plethora of professionals in our team who specialized in insurance
and the development of insurance solutions. Our insurance team is well-equipped to render
consultancy, web, and IT solutions to all your insurance company's needs.
We provide solutions that cater to all processes involved in your insurance products' policy life cycle.
From product definition to claims settlement for Property & Casualty, Life & Annuities, and everything in
between, we’ve got you covered.
For over 15 years and counting, we have been leveraging our Applications, Business Process
Outsourcing, and Infrastructure Services to Insurance companies all over the world. Even Fortune 500
insurance companies have been among our clients. By reason of our diligence, skill, and state-of-the-art
technology, we have helped them transform their businesses.
With Generic Solutions Inc., you can be confident of taking your Insurance business to the next level.
Application Services for the Insurance Industry
We are always excited to offer Mobile App Development services to insurance companies. Although the
products may be similar across companies, it is always a new challenge, and we take pride in delivering
technology solutions tailored to your unique and complex business requirements.
Our application development services to insurance companies cover mobile app development,
maintenance, support, application upgrade, enterprise applications services, and consultancy.
And in our portfolio, we have successfully implemented, maintained, and enhanced various software
packages such as EDS solcorp, Radience, Ingeniun, Navisys, Vantage, and V-System.
If you are looking to introduce a new insurance product to the market, we are happy to help you do so
using ProductXpress. This technology improves speed while offering corporate governance, an auditable
process, and self-documenting features through mathematical formulas and a holistic collaboration.
Healthcare
The healthcare sector is another industry with a great need for IT solutions. And with Generic Solutions'
IT services, you can improve your clinic's efficiency and boost the quality of care.
IT Solutions and Services for the Healthcare Industry
Generic Solutions has a track record of helping medical clients around the world. Our clients have
successfully simplified their entire work processes right from patient care down to workforce
management solutions with our comprehensive solutions for the healthcare industry.
Having worked with healthcare providers for over 15 years, we have extensive experience in the
technological demands of this very industry. And it is our honor to have helped these companies in their
digitalization journey. We have talented hands on deck to provide both consulting services and active IT
services.
Our services to the healthcare industry include but are not limited to:
Healthcare Supply Chain Management
Business Intelligence and Analytics
Blockchain
Electronic Health Records & Remote Patient Monitoring
Payer CRM initiatives
Mobile App Development
Cloud-based services
E-health initiatives
Health insurance exchanges
Health information exchanges
HOPPA 5010/ICD-10
Legacy System Modernization
Why IT Solutions Are Critical to the Successful Administration of Healthcare
The megatrends driving the healthcare industry towards IT solutions include the following:
The need for increased operational efficiency
The need for regulatory compliance
The need to connect with patients
Improving clinical outcomes
Improving patient care and management
Reducing operational cost
Streamlining healthcare and employee recruitment and management
Modernization of healthcare operations
Telecommunications Industry
Without a doubt, the telecom industry has a lot to do with Information Technology. Over 90% of a
telecom provider's business is structured on IT. It becomes crucial that as a company in this industry,
your processes are exceptionally efficient, top-notch, and customer-friendly to be able to stand amidst
the stiff competition. And at Generic Solutions Inc., we provide breakthrough IT solutions and services
tailored for the Telecommunications Industry.
Through our cutting-edge technology and penchant for innovation, we are well-positioned to facilitate
your company's IT infrastructure, minimize technical glitches and downtime while optimizing workflow
and revenue. We handle the back-end technicalities of your system so that your IT team can focus on
your core business processes.
Our IT Solutions for the Telecom industry
Telecom IT consulting - Our solutions are strategically aligned with your unique telecom
business processes and operations.
Business Intelligence - We offer BI Analytics to showcase a detailed view of relevant information
relating to your business, enabling you to make valuable decisions towards business growth.
Infrastructure Management Service - Generic Solutions assist telecom companies by
centralizing their network lifecycle, from the development stage up to beta-testing, thus
reducing the margin for defects.
Customer Experience Management - We offer scalable web and mobile app development
services aimed at enhancing customer engagement and satisfaction.
Data Analytics - From our telecom IT services, you enjoy huge data benefits to help you
complete and innovate your infrastructure to attain a higher business value.
Supply Chain
Why Businesses Are Adopting Latest Technology for Their Supply Chain
In the world, as we know it today, technology has spread like wildfire to every sector of the economy. It
has shaped the industrial world, and businesses are looking for ways to incorporate the latest
technology into their supply chain management to boost efficiency, speed and foster customer
satisfaction.
Virtually all aspect of the supply chain is now executed digitally via Information Technology. Work data
can be sent from a database with the use of the Internet, and being able to send and receive
information in real-time is critical to the success of the supply chain network.
Because the supply chain involves supply and financial transactions, industries are now looking for ways
to adapt blockchain technology into their infrastructure for a fail-safe, tamper-proof and decentralized
record of transactions. However, most enterprises are still well behind. But we are here to help.
Our IT Solutions and Services in Supply Chain Management
Generic Solutions is committed to providing businesses with strategic solutions to make their supply
chain efficient and hitch-free. Our Supply Chain Management solutions are a comprehensive suite of
intelligent systems harnessing the latest technology in social networking, business technology, machine
learning, many-to-many networks, and web/mobile apps. We aim to streamline the supply chain process
by facilitating the speed of product/service delivery and customer satisfaction while reducing
operational costs. Our Supply Chain solutions include:
Intelligent business planning, forecasting, & execution
Intelligent logistics & TMS
Shipping Software
Design of Procurement and Order Management Software (OMS)
Supply Chain control towers
Manufacturing Execution software design
Digital Transformation
Product design solutions
Product Data Management
POS software design
Gaming
A great game is one characterized by intense excitement, nerve-wracking challenge, complexity, and
incredible interest. That is the gaming industry.
Creating fun for people is amazing, but as simple as it seems, it is highly competitive. You have to
continually improve on your offer and user experience to keep your customers from moving on to the
next game. And to stand your ground amidst this tough competition, you need to ensure all resources
are in place, solutions are optimized for best gaming performance, bugs are fixed, in-app purchase is
secured with the latest security, and that you have support ready to fix issues and maintain game
stability round-the-clock.
Worry not; the highly-experienced team of Generic Solutions Inc. is here to make sure your game
achieves all of that and so much more.
Our Information Technology Solutions for the Gaming Industry
Our pool of talented workforce is by and ready to effectively develop and test any game while
surpassing players' expectations.
2D & 3D Game Development
We do not only build the app but also construct advanced storylines and UI for both young and
older adults.
VR Games
Are you looking for a virtual reality game developer? Let Generic Solutions Inc. be your key to
success. We deliver VR-ready game development according to you and your players' needs.
Premium UX
With gaming, you want to ensure your game doesn't lag. If it does, players get annoyed and
dump. Generic Solutions uses cutting-edge technology to develop your gaming app, ensuring
super fluent performance and real-time monitoring.
Patches, Fixes, and Updates
Gamers are always excited to see the roll-out of new patches, fixes, and updates to their
favorite games. And with Generic Solutions, you achieve these with no downtime and at a
minimal cost.
Cost Optimization
We help you reduce cost by developing a scalable infrastructure, managing product lifecycle,
rightsizing, analyzing resource utilization and power scheduling.
Our experience with the gaming industry cuts across:
Graphic User Interface
Networking Protocols
Drivers
Kernel customization
Development of Casino gaming, adventure, sport board games, and lots more.
Make your game the people's choice by contacting us today.
Media & Entertainment Industry
The media and entertainment industry has seen an enormous degree of change ever since digitalization.
Up till now, new technological advancements and trends continue to shape this industry, and consumers
are demanding customized content and media services to be easily assessable on their mobile devices.
All of these require strategic IT solutions and services to keep consumers excited, which is what the
entertainment industry is all about.
Fortunately, Generic Solutions Inc. provides custom Information Technology solutions for the media &
entertainment industry. For years, we have been developing customized technology to help media
corporations serve their audience better, enabling them to gain easy and cost-effective access to
entertaining content.
IT Solutions for the Media & Entertainment Industry
Web Development and Programming
At Generic Solutions, Our IT team helps to control and manage your web-based services and
programming so you can focus on your core business processes.
Innovation
We continuously seek out new exciting ways to deliver media content to your audience to
enhance engagement.
Live Streaming App Development
The media and entertainment industry is built around video and live streaming, so we render
efficient digital solutions to enhance the live streaming capabilities of your app.
Cloud Services
Optimize your cloud-based services while reducing cloud cost
Digital Transformation
Through consultancy and digital transformation, we help media & entertainment companies
plan and execute strategies that harness the latest technologies to deliver the best value.
Mobility
Knowing how today’s digitalization is built around on-the-go services, we help the
entertainment industry evaluate, design, and implement solutions that offer round-the-clock
mobility.
Retail
Information Technology Solutions for the Retail Industry
Long before now, retailing was simply buying and selling at a physical store. Now, it is way more than
that.
Consumers are demanding more personalized, engaging, fun, and convenient ways to purchase their
favorite products. And evolving to meet customer expectations is key to growing any business.
It becomes imperative that as a retailer, you have an infrastructure that houses at least a user-friendly
app for your customers.
However, retailers often face some critical infrastructural challenges. Such challenges include the
inability to utilize new technologies, having insufficient business models, and siloed applications.
Without all of that, it becomes difficult to deliver a seamless shopping experience to consumers. But
that is why we are here.
IT solutions that provide exciting customer experience, loyalty, and shopping transformation
for the new-age retailer
At Generic Solutions, we offer Information Technology solutions that completely transform the story of
your retailing. We put your customer first as customer engagement is the top priority in any retail
business. With us, you can get the ability and flexibility your business needs to handle customers 24/7,
ensuring they enjoy rich, personalized shopping experiences.
Our services to the retail industry include:
Infrastructure Management - cloud management services, Data and Big Data Management
Enriching Customer Experience - Enabling your customers to enjoy shopping on-the-go through
location-based and omnichannel experience
BI & Analytics - Analyzing consumer behavior and sales-cycle, and developing models to
facilitate decision-making.
Application services - NextGen AMS transformation
App upgrade, implementation & support
Quality assurance & testing
Consultancy - We also offer consultancy services to give you a road map towards your business's
digitalization, POC-POV implementation, and how to realize greater value for your business.
No matter your industry and location anywhere in the world, Generic Solutions has the solution you
need.
Contact us today.